Marino Chrysler Jeep Dodge - Service Center

DAZED AND CONFUSED IVE PURCHASED 2 VEHICLES FROM THIS LOCATION. THE FIRST WAS A "CERTIFIED PREOWNED" 2012 OVERLAND EDITION WITH 60,000 MILES, WITH IN 8 MONTHS THIS VEHIC IVE PURCHASED 2 VEHICLES FROM THIS LOCATION. THE FIRST WAS A "CERTIFIED PREOWNED" 2012 OVERLAND EDITION WITH 60,000 MILES, WITH IN 8 MONTHS THIS VEHICLE HAD BE SERVICED AT MARINO'S 7 TIMES FOR MAJOR ISSUES. I ASKED WHATS THE DEFINITION OF CERTIFIED AND WAS TOLD IT WAS COSMETIC.. I THEN TRADED THIS JEEP IN AND BOUGHT A "CERTIFIED PREOWNED" 2016 OVERLAND EDITION W/ 30,000 MILES ON 08JUNE2018. I PAID CASH FOR THE VEHICLE AND WAS TREATED LIKE A KING DURING THE PROCESS OF PURCHASE. THIS VEHICLE STOPPED ON ME WHILE TRAVELING IN AN UNFAMILIAR AREA WITH MY FAMILY. IT WAS TOWED TO MARINO WHERE ITS BEEN FOR A WEEK WITHOUT EXPLANATION.. WHAT IS THE REAL DEFINITION OF CERTIFIED PREOWNED. MARINO HAS THE CAPABILITIES TO ACCOMMODATE ME; BUT IM ONLY LEFT WITH QUESTIONS SO FAR. I WAS TOLD BY THE SERVICE TECH "WE'LL START WITH THE POWER DISTRIBUTION CENTER 1ST, THEN WE'LL LET U KNOW IF THAT WORKS". IM DAZED AND CONFUSED. More

Warranty Coverage - To have or not to have? I went into the service center to get a noise checked out. I was told the repairs would be $2,000+ and it wasn't covered under warranty. Thankfully, m I went into the service center to get a noise checked out. I was told the repairs would be $2,000+ and it wasn't covered under warranty. Thankfully, my salesman Gabe looked into this for me and found out that I was covered under warranty and that the service centers computer didn't have this info available (That's odd). The service center needs to upgrade their IT, because a problem like this should never happen. I was stressed out for days and even regretted my purchase because of this. Had I not reached out to Gabe, I would have ended up repairing my vehicle somewhere else on my own dime. My hope is that Marino takes this example and learns from it, so that no other customers come in for service and are told they aren't covered under warranty, when they actually are. Long story short, Gabe went above and beyond to make sure this was handled properly. It's nice to have someone working for you even after the sale. More

Great customer service! Such a great experience at Marino. They definitely pride in providing the best customer service for all their customers. I had the pleasure of working Such a great experience at Marino. They definitely pride in providing the best customer service for all their customers. I had the pleasure of working with Gabe and he was a very accommodating sales representative. He made the experience quick and painless, including keeping a very personable interaction. Very helpful and friendly. Definitely a breath of fresh air to go into a dealership and not have to have my guard and defenses up More

service and customer service Maria thanks for all your time and information while waiting for service to look over my car. although I'm not ready to trade we appreciate the ti Maria thanks for all your time and information while waiting for service to look over my car. although I'm not ready to trade we appreciate the time you took with us. you make Marino a smile and a pleasant place to bring my car to More

2014 Dodge Grand Caravan service visit I took my 2014 dodge grand Caravan for service and I didn’t have a good experience. I then asked to speak to the service manager Bob and told him abou I took my 2014 dodge grand Caravan for service and I didn’t have a good experience. I then asked to speak to the service manager Bob and told him about my service at Marino. He made sure they resolved the problem with my van and also get me in a loaner while they returned it. My service advisor Jan was also helpful and answered my questions as good as possible ,Rafael Martinez the assistant manager was also helpful. Over all it turned out to be a good experience. More

After selling the car, he doesn't care about service. I bought a 2015 Jeep renegade on end of the Oct, 2017. I paid 2,3000 dollars for it. I should ask extra key when I bought it. After two months. T I bought a 2015 Jeep renegade on end of the Oct, 2017. I paid 2,3000 dollars for it. I should ask extra key when I bought it. After two months. The key doesn't work well. I ask an extra key to him. He said I should buy it. The new key price is 300 dollars ( tax not included). Since I bought the car, I go to Marino Service center once a month. After one month, the wheel had a problem. After fix it, the oil part had a problem. Now. When I push the break, it has a sound. I want But they say. Break Part is not included in one year warranty. All these problems happened in within 3 months. More