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Marino Chrysler Jeep Dodge - Service Center
Chicago, IL
273 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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273 Reviews of Marino Chrysler Jeep Dodge - Service Center
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April 19, 2019
Maintaince of vehicle The service was fast. I was in and out in a timely manner. Ralph was very polite. He assist me with any questions or concerns that I had concerning my The service was fast. I was in and out in a timely manner. Ralph was very polite. He assist me with any questions or concerns that I had concerning my vehicle. More
by daycare@5164
April 18, 2019
Will be back Came in for service and while there Allen approached me about my reason for the visit. Asked if I interested in upgrading my vehicle while it wasn't m Came in for service and while there Allen approached me about my reason for the visit. Asked if I interested in upgrading my vehicle while it wasn't my intention that day he definitely answered all the questions I had. Definitely will be back when I'm ready. More
by Liviangood
Employees Worked With
Allen Goodwin
April 09, 2019
Still great after the sale I've purchased my vehicle from Andy 3 years ago and everytime I have any questions or need service done he makes sure the process is as easy as possib I've purchased my vehicle from Andy 3 years ago and everytime I have any questions or need service done he makes sure the process is as easy as possible. I am definitely a life time customer of Andy. More
by Holbrook51
Employees Worked With
Andy Schweinert
April 09, 2019
Will say anything to get a sale... Adrian told us he'd include an oil change package over the phone in order to sell us and didn't actually include it when we leased the car. The entire Adrian told us he'd include an oil change package over the phone in order to sell us and didn't actually include it when we leased the car. The entire computer needed to be replaced within the first 3 months of leasing a 2019 vehicle and Adrian told us "that's the manufacturers problem." STAY AWAY from this dishonest sales person! More
by mcdo5817
Employees Worked With
Adrian Ochoa
March 30, 2019
Scheduled car change oil The rating is for the car dealership/purchase. But my recent experience with the car maintenance wasn’t good. They were not thorough in checking my ca The rating is for the car dealership/purchase. But my recent experience with the car maintenance wasn’t good. They were not thorough in checking my car, I told him( guy at the reception) that my signal doesn’t work, and if he can check on it. , He automatically told me “ You have to pay $54 extra to change it,” which I think is inappropriately handled by him because they haven’t even checked what my car needs and he’s already wanting to charge me extra.... It looks like he was doing that because my car’s change oil at the time was free due to my previous payment package that I paid for on my other visit. I also told him that they have changed it before and I only needed to change pay for the bulb, but he went on to look in the computer and he said “no, there is no record of it being changed, you need to pay the $54 for service.” I told him that was too much just to replace a bulb, then he said,” you can always go to the cheaper place like ___ and ___” So I told him ,” ok, never mind then “ When I finally got the car, they he gave me a paper, and it had “routine check” but it did not mention that my car signal were not working. So that tells me that my car wasn’t really checked. It is very disappointing..... More
by Luvis71
March 23, 2019
Service Excellent workers, patient and very courteous, explained every well and willing to recheck upon request they fixed the recall and also explained the c Excellent workers, patient and very courteous, explained every well and willing to recheck upon request they fixed the recall and also explained the check engine light and how it works with this make More
by Me
Employees Worked With
Don’t remember names of the 4 employees talked to
March 22, 2019
Jeeps are 4 Keeps They are professional and give you great customer service. They assist you with getting and returning rentals. Facility clean and organized. Sugges They are professional and give you great customer service. They assist you with getting and returning rentals. Facility clean and organized. Suggestion - providing food to customers that have stay in the dealership. More
by Vee3
Employees Worked With
Other Employees :
Carlos And Teresa are exceptional , Tom Beranek, Rudy Martinez, Andy Schweinert
March 13, 2019
Jose did an awesome job Jose did an awesome job, the wait time was a little high though. I was told it would take 1.5 hrs when I’m reality I was there for 2.5 hrs. Jose did an awesome job, the wait time was a little high though. I was told it would take 1.5 hrs when I’m reality I was there for 2.5 hrs. More
by Gcenko12
Employees Worked With
Jose
March 09, 2019
Service Carlos was awesome. I called for an appointment and was told they were booked up the whole week. He was able to fit me in. Carlos was awesome. I called for an appointment and was told they were booked up the whole week. He was able to fit me in. More
by Justin22.
Employees Worked With
Carlos
February 27, 2019
Great. Nothing negative to say at all Start to finish actually really impressed. Not just saying that. A couple of the people involved truly asked me “are we taking care of you” and waited Start to finish actually really impressed. Not just saying that. A couple of the people involved truly asked me “are we taking care of you” and waited for me to answer. Like they would’ve somehow fixed it if I had said...well no not really. It seems genuine but we no hiccups to overcome which is probably better anyway. 11/10. I am in the customer service business (restaurants) and I actually told some of my Left Coast managers how impressed I actually was and how we have the opportunity to be great too. It was actually inspiring. We happened to all be together with the Jeep last night and I had come straight form the dealership so I mentioned it. More
by Madden
