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Marino Chrysler Jeep Dodge - Service Center
Chicago, IL
273 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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273 Reviews of Marino Chrysler Jeep Dodge - Service Center
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January 18, 2020
Dishonest. Lied about repair and price. Tried to sell me repair not necessary. Love Jeep. Not Marino. Terrible service experience. Stay away. have a nice day. me repair not necessary. Love Jeep. Not Marino. Terrible service experience. Stay away. have a nice day. More
by Richard
Employees Worked With
January 15, 2020
Their service department is very helpful and efficient. They were very knowledgeable and courteous. I had a major repair done and my Jeep was ready the very next day. They were very knowledgeable and courteous. I had a major repair done and my Jeep was ready the very next day. More
by imuralles
Employees Worked With
James
January 11, 2020
Service was great when I brought my Jeep in. It was like I was a family member that they haven't seen in a long time. Rafael was able to answer all my questions and get me in and out. The service provided w I was a family member that they haven't seen in a long time. Rafael was able to answer all my questions and get me in and out. The service provided was always above and beyond answering all my questions. If you need service or want to buy a Jeep this is the place to go More
by Chris
January 11, 2020
Service advisor whose name was Ralph who initially waiting on me was very rude I requested a different advisor the person they replaced him with was courteous and helpful waiting on me was very rude I requested a different advisor the person they replaced him with was courteous and helpful More
by dnsinc
Employees Worked With
Rafael Martinez
January 01, 2020
The staff was friendly and personable, especially James and Jose. The only thing that would have made it better would have been having my vehicle back in 2 days. and Jose. The only thing that would have made it better would have been having my vehicle back in 2 days. More
by idavis452
Employees Worked With
James and Jose were great.
December 31, 2019
Awesome service!! Had to get a engine replacement and went thru a lot of hoops between third party extended warranty and Jeep but once the dust settle Marino was always giving me updates on the vehicle. went thru a lot of hoops between third party extended warranty and Jeep but once the dust settle Marino was always giving me updates on the vehicle. More
by cifuentes60646
Employees Worked With
James EBE
December 23, 2019
While the oil change was good, the original reason I went there remains an issue. I had to actually ask if it was resolved. If this was my major concern, why was the result or status not conveyed to me up fr there remains an issue. I had to actually ask if it was resolved. If this was my major concern, why was the result or status not conveyed to me up front? Regardless, the issue still remains with no correction in sight. More
by Danbo
Employees Worked With
Tom Beranek
December 17, 2019
Went in for all oil change. Appt was at 10:40 I checked in at 10:30. They took my car and said it would be approximately one hour At 12:45 no one had updated me so I started asking. The first person I as in at 10:30. They took my car and said it would be approximately one hour At 12:45 no one had updated me so I started asking. The first person I asked looked on computer and said they were on lunch and would work on my SUV after lunch at 1. At 1:15 I stArted asking the only women that works in service and she physically got up and checked. Same story working on it How can a service business shut down for lunch! Maybe lunch breaks should be staggered. I will never have my SUV serviced there again My car was in there in time to be completed before their lunch break. Almost 3 hours for an oil change is ridiculous. More
by robbert51
Employees Worked With
Don’t know names.
December 17, 2019
Survey I work really hard to get where I’m at now I deserve a lot what’s coming my way thank you guys so much I work really hard to get where I’m at now I deserve a lot what’s coming my way thank you guys so much More
by Diamondmatthews43
Employees Worked With
December 12, 2019
Very professional. Quick too. I am very impressed with the staff. Thank you so much for taking great care of my baby Challenger!! I'm scheduling to do the switch to complete my Challenger service. the staff. Thank you so much for taking great care of my baby Challenger!! I'm scheduling to do the switch to complete my Challenger service. More
by Bhaske
Employees Worked With
Jim
