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Marino Chrysler Jeep Dodge - Service Center
Chicago, IL
273 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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273 Reviews of Marino Chrysler Jeep Dodge - Service Center
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April 09, 2020
Quick service. The advisor had great communication and was able to share with me what was done and what he recommends that still needs to be done. was able to share with me what was done and what he recommends that still needs to be done. More
by Maggie
Employees Worked With
April 01, 2020
Excellent Customer Service, very pleasant and friendly. Will return for additional service and recommend others to come to Marino Chrysler Jeep Dodge. Thank you Jose Will return for additional service and recommend others to come to Marino Chrysler Jeep Dodge. Thank you Jose More
by robinsonlanyea
Employees Worked With
March 31, 2020
My experience is always a great one at Marino . Pleasant people very thorough. Wonderful staff . I will always go back to Marino and always tell friends about them . people very thorough. Wonderful staff . I will always go back to Marino and always tell friends about them . More
by Kerriprice84
March 18, 2020
They are just awesome, always on time,always knowledgable, and friendly. I drive about 25 miles to get to their dealershop just for service. Thank you. knowledgable, and friendly. I drive about 25 miles to get to their dealershop just for service. Thank you. More
by Donnacordero09
Employees Worked With
Other Employees :
Rafael Martinez, Bryan Makowski, Ricardo Martinez
March 15, 2020
They fixed my car and did a good job....a little on the expensive side but at least it’s done right....Thank You for your help expensive side but at least it’s done right....Thank You for your help More
by loveandpeace66
Employees Worked With
March 05, 2020
Ralph was very helpful throughout the process of taking my vehicle in for service, and keeping me well informed throughout the maintenance. He listened to all my concerns about potential issues with my veh my vehicle in for service, and keeping me well informed throughout the maintenance. He listened to all my concerns about potential issues with my vehicle and informed the mechanic in charge who then also came and spoke to me about the issues. Overall Ralph was very attentive to my concerns and issues with the vehicle. More
by karengonzales4
Employees Worked With
Rafael Martinez
February 29, 2020
I'd give 0 stars if I could based on this time and history. My wife refuses to go anymore based on a whole load of xx from your team (her car), so this was my first time. I see her pov now. Of course history. My wife refuses to go anymore based on a whole load of xx from your team (her car), so this was my first time. I see her pov now. Of course it starts with 20 questions on random upsell services. Fine, whatever. Stupid, but seems like you all do it. However, when I got the text the car was "done", it turns out that it was still 30 minutes from me driving it away. When they finally got it to me, no apology whatsoever...then I got a bunch of xx from your service manager about excuses like it must have been on another lot. Look, the car is ready to pick up when it is ready. That shouldn't be the start of trying to figure out where it is. Honestly, if I hadn't gone in asking where it was, I might still be there. I love the Jeep, we'll definitely replace my wife's with another. I'm thinking of getting one too. There is no way we'll buy either from this dealership though. It isn't the 30 minute wait...xxxx happens...it's the complete "I don't give a xxxx" culture of the place that is the problem. And no one I've ever talked to at your dealership seems to care...or maybe worse, see the problem. Good luck. More
by pg
Employees Worked With
I don't know the names. Someone calling themselves the service manager and a dude at the desk.
February 28, 2020
We bought a car at Marino in 2010 and referred our son there in 2018 when he was looking to purchase a wrangler. If my experience wasn’t positive I wouldn’t have suggested Marino to him. Been there severa there in 2018 when he was looking to purchase a wrangler. If my experience wasn’t positive I wouldn’t have suggested Marino to him. Been there several times for service or just to browse the lot. I trust Marino enough to send my family there and to make another purchase there for myself More
by Rsolita18
Employees Worked With
Edgar in service dept *****
February 23, 2020
I recently dropped off my Challenger for service and was well taken care of. I was kept informed of the status of the repairs and left knowing that i would take my car no where else. As i had an extended wa well taken care of. I was kept informed of the status of the repairs and left knowing that i would take my car no where else. As i had an extended warranty all of the parts, labor, and the loaner were covered. More
by john_zaya
