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Marino Chrysler Jeep Dodge - Service Center

Chicago, IL

4.0
273 Reviews

273 Reviews of Marino Chrysler Jeep Dodge - Service Center

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August 26, 2020

Brought my vehicle in for service did several repairs very professional ,Busy dealer for a reason, would recommend for service. Happy with service making appointment was easy More

by Bjm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jan Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2020 -

Marino Chrysler Jeep Dodge responded

Thanks for taking the time to give us a 5-star rating and positive review!

August 26, 2020

Very nice service department. The porters seem a bit disengaged but advisors friendly and helpful which I really appreciate. I tend to be a nightmare customer because I want to be treated well and a lot More

by MeinChi
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Ebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2020 -

Marino Chrysler Jeep Dodge responded

Thank you for the 5-stars and great review, Mein!

August 22, 2020

Too many vehicles booked for service. The personnel were overwhelmed. I waited 45 minutes just to pay my bill. It is typical for a routine oil change to take 90 minutes. More

by Cbaumsammy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Koljovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manuel Burgos
Sep 28, 2020 -

Marino Chrysler Jeep Dodge responded

Waiting 45 minutes to pay your bill is absurd. We apologize and we will get better. Next time you come in you can request mobile pay and it will get better thanks for this review

August 21, 2020

Edwin Rivera service was great from when i walked in through the service doors. He made sure that all my needs were met. Just because of him i recommended 2 of my family members, and 1 of My Best frien More

by Reynaldo christopher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2020 -

Marino Chrysler Jeep Dodge responded

We really appreciate the 5-stars and great review!

August 15, 2020

Brought my car in for the same issue five times in the last year and still they still have not been able to resolve the issue More

by Jmomo15
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lon Dunham
2.0
This rating includes all reviews, with more weight given to recent reviews.
August 05, 2020

Jose greeted us asked what the problem was asked if we needed anything else done and if we wanted a loaner and said the car would be done at 1:00 and it was Jose was very professional More

by Butcher
Recommend Dealer
Yes
Employees Worked With
Jose Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2020 -

Marino Chrysler Jeep Dodge responded

Thank you for the positive feedback and 5 star- rating, Butcher!

August 03, 2020

I had a very good experience. Same day to get service and there for 45min for an oil change. That is good in my book More

by dannyboy110980
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Whiteman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael Martinez
Aug 03, 2020 -

Marino Chrysler Jeep Dodge responded

Thanks for this awesome feedback about your oil change and the positive rating, Danny!

July 30, 2020

I needed new keys for my Dodge Grand Caravan. I made an appointment through a service representative, Bob, who was pleasant and helpful setting up the appointment. Bob, also, was the rep that took care of More

by wcherwin
Recommend Dealer
Yes
Employees Worked With
Robert Whiteman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2020 -

Marino Chrysler Jeep Dodge responded

Thank you for the positive feedback and 5 star- rating!

July 29, 2020

Service Department was very informative, friendly and efficient. They explained everything needed for the repairs, and was good at keeping us informed. The work was performed in a timely fashion and ever More

by pacchgo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jan
Jul 30, 2020 -

Marino Chrysler Jeep Dodge responded

We appreciate the 5 stars and this awesome feedback about our service department!

July 27, 2020

Very professional! I was there at 8.00am for oil change and they finished in 45 min! Thank you for that! Definitely I will be there next time! More

by Coco
Recommend Dealer
Yes
Employees Worked With
Harley Kasticas
Jul 28, 2020 -

Marino Chrysler Jeep Dodge responded

Thanks for taking the time to share about your experience and the 5-star rating, Coco!

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