Marino Chrysler Jeep Dodge - Service Center

Marino Chrysler/Jeep/Dodge was very attentive and was able to address and resolve the issue in a timely manner, as well as providing me with a rental and even covered the third day when the job went a da able to address and resolve the issue in a timely manner, as well as providing me with a rental and even covered the third day when the job went a day longer. I will continue using Marino as my primary dealership for anything from oil changes to any work both maintenance and/or warranty type work and will recommend that if you own a Dodge, Jeep or Chrysler to do the same. I have been to a few Dodge dealerships in Chicagoland area and they by far are more responsive, attentive and courteous than the others. Lastly, my interior was a bit dirtier than when I dropped off the vehicle as well as a panel not fully re installed, but considering the work of dropping headliner and reinstalling, I had no issue vacuuming the car out. IKudos to Marino and will be back soon for next oil change. Thank you Marino for caring about the customer, it goes a long way! More

Great service. Very friendly staff. I’ve been a client of them for years and I would not change my dealer at all. Highly recommended. them for years and I would not change my dealer at all. Highly recommended. More

Very thorough and courteous. Seamless service including arranging for a loaner while my car was being serviced. Job was done much sooner than expected. Great communication. arranging for a loaner while my car was being serviced. Job was done much sooner than expected. Great communication. More

Jose was great. Even spoke my Spanish language. Which was great to know the diversity. Everything came out great really great service thank you for everything. great to know the diversity. Everything came out great really great service thank you for everything. More

The car was ready for pickup earlier then expected. Was not happy with some of the work done during the repair. Once the car was returned to me, I was unable to open the hood. Turns out that the cable wa not happy with some of the work done during the repair. Once the car was returned to me, I was unable to open the hood. Turns out that the cable was never reconnected. The cable was wedged behind the plastic panel. Was able to fix this myself. Looked under the hood to find I am missing plastic screw tabs that hold on a panel. Would have expected a better check to have been done before releasing the car to the customer. Have yet to receive a call back when leaving a voicemail message. More

I normally have to no issues. I have an extended warranty with a $100 deductible. Had a sensor replaced in Feb 2020 and paid $100 deductible. Same sensor went out in August and I was charged $100 yet again e with a $100 deductible. Had a sensor replaced in Feb 2020 and paid $100 deductible. Same sensor went out in August and I was charged $100 yet again even though the part has a 1 year warranty. Very upsetting and disappointing. I sent a text regarding this to the service advisor the day after I got the car back when I realized they replaced the same part and I received no response. More

The professionalism and thoroughness I experienced at Marino was beyond my expectations! I’ll be returning with any concerns I have with my vehicle. Thanks again guys for all you do! Marino was beyond my expectations! I’ll be returning with any concerns I have with my vehicle. Thanks again guys for all you do! More

Great service! Worked fast and found everything that may need to be looked at soon. I would recommend anyone to come here and service their vehicle! need to be looked at soon. I would recommend anyone to come here and service their vehicle! More

They took care of my car....Everything was fine but I still had to wait 35-45 minutes to get my car back after work was completed..... still had to wait 35-45 minutes to get my car back after work was completed..... More

Brought my vehicle in for service did several repairs very professional ,Busy dealer for a reason, would recommend for service. Happy with service making appointment was easy very professional ,Busy dealer for a reason, would recommend for service. Happy with service making appointment was easy More