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Marino Chrysler Jeep Dodge - Service Center

Chicago, IL

4.2
272 Reviews

272 Reviews of Marino Chrysler Jeep Dodge - Service Center

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December 30, 2020

Superperb Service Every visit has been Great. Every one in there does a Great Job thank you for your Service. Yes Everyone does a Great Job.Thank you especially for your Smiles! From Securing to Sales and More

by trayford3386
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lon Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Security , Serge Braslavsky, Minh Diep, Walter Bodnar, Shane Dunham, Manuel Burgos, Jaime Nava Bustamante
Jan 04, 2021 -

Marino Chrysler Jeep Dodge responded

Thank you! We appreciate your patronage.

December 28, 2020

Everyone is super friendly and professional. I recommend this place to everyone. Always on time and great service. Great communication as well. I will no go any other place. More

by Gigigon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teresa Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Marino Chrysler Jeep Dodge responded

Thank you for the vote of confidence! We always aim to please.

December 17, 2020

Went for recall repairs came with coolant issues. had no leak before i took car in. after and hour with they say i have leak. Some shady stuff going on. Service manager was rude on the phone. More

by aask5728
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Dept Manager -Very Rude, Minh Diep
Jan 30, 2021 -

Marino Chrysler Jeep Dodge responded

Ali we are shocked by your negative review. Your vehicle with 110k miles was written up promptly for 5 recalls. We had the vehicle in the air and walked you back to the mechanics stall and showed you the leak. you stated your brother was a mechanic and we sabotaged your vehicle. this was your first time here but that is absolutely not our reputation for sabotaging one vehicle, that's not right to insinuate. We understand you are frustrated but your vehicle has 110k miles on it and there are bound to have some minor issues. All of the recalls we completed for you had nothing to due with your heater hoses in the back of the engine. you declined our quote for repair of $370 with our discounts. We understand maybe your brother can do it for less than us. We wish you nothing but the best and please drive safe

December 12, 2020

Great customer service. Vehicle was checked in quickly, maintenance was timely and service representative keep me updated. Vehicle was ready on time invoice and price was as quoted More

by Chucago DTA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Ebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Marino Chrysler Jeep Dodge responded

Thank you for the review! We're so glad to hear that we could get you in and out of your service appointment in a timely fashion. We appreciate your business and hope you have an excellent day.

December 08, 2020

Marino has been my dealershipFor over 10 years the Marino has been my dealership For over 10 years the customer service is beyond reproach I feel More like part of the Marino family then a customer. More

by Jdog20307
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anfiny J Eshoo
Dec 08, 2020 -

Marino Chrysler Jeep Dodge responded

Thanks for taking the time to give us a 5-star rating and positive review!

December 04, 2020

I had scheduled an appointment for service on my vehicle. I got there on time and waited a few minutes to enter the service area. I spoke to a service person and advised him why I had made an appointment. I More

by Grosa47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edwin Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

Marino Chrysler Jeep Dodge responded

Thank you for the positive review, we appreciate your feedback!

November 27, 2020

I got great, informative service. Service area spotless. Will make this my service place from now on. Jose was friendly, courteous and extremely helpful. My car was done before expected time. More

by chudontom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Marino Chrysler Jeep Dodge responded

We appreciate the 5-star rating and positive feedback!

November 19, 2020

There was only problem I had an 8 am appointment I didn’t leave until 1030 it took longer because of a recommended air filter change. After doing research I will change my own air filter in next 15,000 miles More

by Nicole
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Quezada
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 04, 2020

The specialist did good job! He reprogrammed radio in my 2015 Jeep Wrangler and I have back up camera now! Working good! Good job! Thank You More

by Marcin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rafael Martinez
Nov 04, 2020 -

Marino Chrysler Jeep Dodge responded

We really appreciate this great review and positive rating, Marcin!

October 31, 2020

I. Needed a battery but had to be picked up from another location. But you still got me out on time. I thought price was a little high. More

by Gary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2020 -

Marino Chrysler Jeep Dodge responded

Thanks for taking the time to give us a 5-star rating and positive review, Gary!

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