Marino Chrysler Jeep Dodge - Service Center

Unfortunately, I cannot recommend this dealership to anyone in the market for a Jeep, Chrysler, or Dodge. While the process to lease my current Jeep with the sales side was seamless, I have had an awful anyone in the market for a Jeep, Chrysler, or Dodge. While the process to lease my current Jeep with the sales side was seamless, I have had an awful experience with their service department. I recently dropped my Jeep off for a fix that I was told would take 4 hours, but ended up taking 4 days. But that was not the truly frustrating part. During this entire process, I received absolutely no proactive updates from my service advisor (one day I couldn't even get a hold of them). It also resulted in extra rental car charges after being told they would have a loaner for me. Upon request to get reimbursed, I was told a service manager would reach out to me. That never happened so I have called seven times to have this conversation. Each time to no success of getting a hold of them. I was planning to either trade-in my lease for something else from the dealership or buy it out, but because of this experience I will not be. More

Jorge was absolutely amazing to work with. My 2017 Pacifica had a check engine light come on and he waked me through everything that needed to be done and why. Very informative and a pleasure My 2017 Pacifica had a check engine light come on and he waked me through everything that needed to be done and why. Very informative and a pleasure to work with. Thank you Jorge for all the help and for getting my family hauler back on the road and making sure that it was safe. More

They create a lot of issues in the car to get more money. And the basic problem will stay after wasting the time and money waiting for your car. And the basic problem will stay after wasting the time and money waiting for your car. More

The staff have very great hospitality and the salesmen is really hands on and supportive. really hands on and supportive. More

Awesome service. I’m always taken care of. John and Mel are great people. Love this place. And shout out to service (James and others ) who have worked on my car b I’m always taken care of. John and Mel are great people. Love this place. And shout out to service (James and others ) who have worked on my car before More

I have my extended warranty with them and took my truck in with transmission issues. Had to test drive just to show the mechanic the jerking when it shifted at a specific speed. It was a constant thing not in with transmission issues. Had to test drive just to show the mechanic the jerking when it shifted at a specific speed. It was a constant thing nothing that potentially could be sometimes. Then I go to get an oil change and my mechanic shows me they didn’t screw in the bolts for the transmission cover. Luckily I didn’t loose them or the cover came off. Irresponsible! I should not have to go behind a mechanic and double check work. More

First time here and he was friendly and welcoming. Totally recommend him to anyone who comes Totally recommend him to anyone who comes More

It is hard to find a dealership with a great service department, and this place puts the customer first! Took my Wrangler in to check for a battery issue,and a small trim issue, the appointment was made department, and this place puts the customer first! Took my Wrangler in to check for a battery issue,and a small trim issue, the appointment was made and they were on time. Repaired my Jeep as I waited in beautiful waiting room on comfortable furniture as the service advisor kept me informed on the progress of repair which were all covered under warranty. Made an observation a man older was wandering around the waiting area, the owner of the dealership Tony was walking by,and asked the man if he needed help. The man wanted to see someone in service department the owner, instead of just pointing in that direction went with the man into service to locate the employee, that is customer service, some places would assign an employee to assist the customer but the owner did it himself showing the respect they have for customers. Then Bob the service manager was checking on customers and asking how everything was going, another man that wanted to be sure everything was taken care of properly and customers were happy. The vehicle was properly repaired,and the tech even came out to explain what he did to correct the problem extremely professional. If your going to buy a Jeep this dealership should be top on your list as they really care after the sale! I had 2 great service advisors forgot their names but they were top notch also making the experience even more professional! More

Very nice attention, I highly recommend this dealer, I worked with Teresa and she did the best to have the work done worked with Teresa and she did the best to have the work done More