Marino Chrysler Jeep Dodge

The salesman was a nice guy (Jerome Udit) but the so called sales manager Julian Perez is a piece of work. Do not trust this guy he lied to my wife and me, a typically low life piece of crap salesman. called sales manager Julian Perez is a piece of work. Do not trust this guy he lied to my wife and me, a typically low life piece of crap salesman. We were ready to purchase a vehicle on 04/01/2013, but this lying piece of crap change his story. My wife went in there with a certain price everything included out the door, (and Jerome back this up) he told us my wife is lying she told him the higher price. A typically sales move he stated we should be able to meet your price range, so she decided to stay and go over the price with them, if he had spine and told her no we could not then she would have left the dealership and nothing hurt, but that did not happen, so TWO HOURS later the piece of crap talked numbers with us. Earlier I talked with him directly on the phone, went through ball park numbers and he agreed on my thought process so I left work to meet them, when I get there and the price is about $1,500 to $2,000 higher, then this lying piece of crap told me to my face that our phone conversion about hour earlier did not include sales tax and price was not what we discussed, and I asked this piece of crap what the tax rate was (I used 10% to give a cushion and he told me it was 9.5%) when I walked through this with him on the phone. Funny thing is my wife liked this dealership compared to the other Jeep dealership we visited on Saturday; she thought she could trust them since she was told the price range was acceptable another slimy dealership move. So after this he does the leave the room and comes back in that he is DOING US a favor and lowering the price about $500, we call him a liar to his face again, so he walks out of the office again comes back in to lower the price again. This low life piece of crap tells us that we have to increase our price for the deal to work. But it is our fault that he lied to us and his salesman back this up what my wife quoted as a price, but more importantly he called me a liar that we never discussed this numbers on the phone with sales tax, why in the xxxx would I asked what the sales tax rate is and then tell him I rounded up to be safe. DO NOT TRUST THIS DEALERSHIP IF THEY EMPLOYEE AND SUPPORT EMPLOYEES LIKE THIS AND A WARNING DO NOT BELIEVE ANYTHING FROM JULIAN PEREZ MOUTH UNLESS YOU HAVE IT IN WRITING OR A TAPED PHONE CALL. More

I took my jeep wrangler to service and i received from Mr Rafael Martinez a very professional and very friendly service. It took some time to get my vehicle ready but mr Rafael always made the right things t Rafael Martinez a very professional and very friendly service. It took some time to get my vehicle ready but mr Rafael always made the right things to fix my wrangler's problem the quickest possible. I highly recommend this assistant service manager and you will find for yourself the professionalism and high quality service of mr Martinez. Por aquellos que no hablan ingles, este caballero habla un espanol claro y entendible y simpre velara por que su vehiculo quede en las condiciones correctas para un funcionamiento optimo. More

Outstanding Customer Service! My wife and I had a fantastic experience purchasing our new 2013 Jeep Grand Cherokee from Marino. We had a very specific wish list and they worked with us to locate and fantastic experience purchasing our new 2013 Jeep Grand Cherokee from Marino. We had a very specific wish list and they worked with us to locate and bring in a jeep with everything that we were looking for. Everyone that we worked with was respectful, personable and genuine from the manager to the sales staff. When purchasing a vehicle you have so many decisions to make and so many options to choose from. Marino made the process pleasurable and easy. I would recommend buying a jeep, dodge or chrstler product at Marino if you are in the market and want to have a no hassle expericence. Shawna and Joe Chicago More

I just bought today my new car dodge journey 2013 And I am very very happy Nice service I will recommend this location to all of my friends Thank you am very very happy Nice service I will recommend this location to all of my friends Thank you More

Just bought my second vehicle from Marino. They deserve five stars in every category. Everybody was very helpful, knowledgable, and friendly. The easiest vehicle purchase I have ever made! I will remain a five stars in every category. Everybody was very helpful, knowledgable, and friendly. The easiest vehicle purchase I have ever made! I will remain a loyal customer to Marino CJD!! Thanks again! More

Compassion, Helpfulness, Integrity, Friendliness, and Fun to work with in a beautiful space! I love cars, I hate car shopping. I love Marino! So here is my story, but skip to the last 4 paragraphs, if yo to work with in a beautiful space! I love cars, I hate car shopping. I love Marino! So here is my story, but skip to the last 4 paragraphs, if you don't want the backstory that has nothing to do with Marino. It's the same old cliche you hear about dealing with dealerships and salesman who have no ethics. I have never owned an American made car, but decided the 2011 Jeep Overland was luxurious enough but still in my price range. I had been to a few Jeep dealerships in May and decided I wanted a 2011 Overland with very specific trim. I ended up finding one at Fletcher Jones Audi in May (soon after I started searching for them). After a week of negotiating on the price, they came down to a price I was willing to pay for it before they sent it to auction. The salesman told me I would need 2K cash for a deposit if I wasn't going to finance it that day or pay it in full that day (I had to wait for a cashiers check to be over nighted, so they would have to wait for the full payment for 2 days at most). The same day that I spoke to the used car sales mgr and the salesman, where they had offered it for our agreed price, I went to the bank to bring in my 2K cash deposit. As soon as the used car sales mgr (Joe) realized I wasn't financing with them, they offered it to someone else at the same time for the same price without telling me. They told me we had a deal an hour earlier, and sold it out from under me, right in front of me when I was walking in to give them my cash deposit. Joe (the used car sales mgr offered to still sell it to me-out from the other guy if I was willing to finance it right there on the spot)! Unscrupulous! I have no room for lack of integrity, games or lies, nor do I ever want to give my business to a dealership who has no recourse for their employees who behave like that! I spoke to the GM and the President of Fletcher Jones (Keith May), and while they were apologetic and said it should have never happened, they promised to follow up to try to help me find another Jeep, but after that week, they never called back. I would recommend you NEVER do business with Fletcher Jones, and the only upside, is, I have told everyone in our circles about this experience (all people who are in the market for Audi's Mercedes, etc); and as everyone who owns a business knows, word spreads and Chicago is the biggest small city. In the meantime, I contacted other nearby Jeep Dealerships, but for some reason, never went to Marino because I never had known anyone with experience with them, until the week before where a guy I asked at the gas station was GLOWING about his experience with Marino and his Jeep. I gave up actively looking for several months b/c I was so annoyed with my Fletcher Jones experince, but then in October I started my search again (mostly on the internet, and this time over several states). I ended up finding exactly what I was searching for at Patrick BMW, but they aren't a Jeep Dealership, so asking them questions or for help after purchase is pointless. Needless to say, one month after purchasing my awesome car, I had a fob/battery issue where my car wouldn't start, and through various circumstances, the car went into the security over-ride, which disabled me in the middle of downtown on a 17 degree evening. I was tired, cold and worried. I called the Chrysler Hotline and it took over 2 hours to get a truck out to me, and the entire time I was freezing. In the meantime, I called 3 of the nearest Jeep dealerships panicked b/c I was stranded in the cold and didn't know what to do or how to get it started again. Once the other sales guys knew I had not bought it from them (all the service depts had closed by this point), they had little interest in helping me figure out how to start it back up. They all had the "oh well, service closes at 7pm attitude", just have it towed and leave it on the street. ONLY SALES MGR JULIAN PEREZ at MARINO (and his co-workers) took the time to help me, talk me through some trouble shooting options and explained to the tow truck driver how to get it into the neutral over-ride position. He was claiming he couldn't tow the truck b/c it was locked up. Julian actually pulled out the Jeep handbook and figured out how to get the security locked car into Neutral Over-ride so we could get the truck on the flatbed. He walked me thru steps, the tow truck driver through steps (who was trying to refuse to bring it out to Marino b/c it was taking so long and his shift was over at 10pm- and he said the dealership was too far for him to get back in time. Julian realized the tow truck driver was lazy and called the Chrysler Hotline and asked them to talk the driver into bringing it to them, telling them he would wait until we got the truck there to make sure the lot was open and he was there to accept it. Who does that? Who helps out a stranded Jeep driver who didn't buy there Jeep from them, and stays an extra 45 min after closing just so the tow truck driver will tow it to the dealership? Tony and Dan (both part of the Marino family) also waited so they could give me a ride back to my house (so I wouldn't have to cab it 30 minutes home). Who does that? Tony and Dan do (and that's what you get from a family run busines) ;-). The cynic in me thought, well, they just want my service business that's one reason they are doing it; but I got the car towed there and Julian fixed it in 2 minutes and sent me on my way home. So, if Julian, Tony and Dan are willing to be that compassionate on their own time for a stranger, I decided I would only use them from here forward and make sure everyone I knew who was interested in a Chrysler, a Jeep or a Dodge knows to go to them. I then went to get an oil change and get my key fobs fixed yesterday to see if their service dept seemed good. They went overboard to make me feel special, from the way Lauren greeted me when I drove in (even with my other dealerships plates), to the way Chris (in service) spent 15 minutes showing me how to work my very techie car. It does things I wasn't even aware of. They ROCK! I love MARINO (and I have NEVER loved a dealership in my life)!!!! They have a beautiful dealership, couches to watch big tv's in, wi fi accessbible, so bring your computer if you want to work, etc. Needless to say, I am super impressed and thus far, can only rave about my experience at Marino! More

Larry was very good at knowing the vehicle and the features on it and how they worked. Also they offer a good price to start I would buy from them again. Car had a very minute scuff on trim they have features on it and how they worked. Also they offer a good price to start I would buy from them again. Car had a very minute scuff on trim they have ordered it and are replacing it service dept is excellent too so far. More

The place to stay away from. Employees are alligators waiting to attack and close a deal no matter how hard they get you. The Finance department: I called to ask for a question and the lady who answer in waiting to attack and close a deal no matter how hard they get you. The Finance department: I called to ask for a question and the lady who answer in the front desk transferred my call to the Finance department and this guy called Moises answer "How low can you go", I think he though he was talking to the lady in the front desk and not a customer. I can go on and on about their stuff but I will need a lot of time. Believe me, STAY AWAY More