Marino Chrysler Jeep Dodge

Marino and Staff I really like the service Marino provides for me and my family. They made the process end very very quick. Kenny and I believe the manager Derek (the I really like the service Marino provides for me and my family. They made the process end very very quick. Kenny and I believe the manager Derek (the polish guy) worked to get me to my payment and 45 minutes later we were gone with our new baby! Thanks guys will see you next for oil changes . More

Marino was awesome!!! MARINO IS THE BEST, KENNY AND MY OLD SALEMAN NOW USED CAR MANAGER PARKER ARE THE BEST SET OF PEOPLE YOU CAN WORK WITH. ALWAYS THERE WHEN I NEED HELP A MARINO IS THE BEST, KENNY AND MY OLD SALEMAN NOW USED CAR MANAGER PARKER ARE THE BEST SET OF PEOPLE YOU CAN WORK WITH. ALWAYS THERE WHEN I NEED HELP AND HELPED ME BUY MY LAST TWO CARS THAT I THOUGHT WAS IMPOSSIBLE TO REACH MY NEEDS AND WANT AT THE SAME TIME!!! HIGHLY RECCOMEND MARINO AND THE AWESOME STAFF LOVE THESE GUYS LIKE FAMILY!!! More

New 2015 Jeep Renegade gone wrong The car broke down on my 5th day of ownership before reaching 200 miles, got it serviced, after a 4 day wait of uncertainty they told me it was a simp The car broke down on my 5th day of ownership before reaching 200 miles, got it serviced, after a 4 day wait of uncertainty they told me it was a simple fuel valve issue despite my assertion that it was electrical or relevant to the transmission. Got the car back and it broke down after only 2 days and 40 more miles. I took it elsewhere at that point. The managers don't return my calls and the receptionists don't pass along my messages, and when they did call back they basically told me tough luck and that I have to go through the corporate hydra of Chrysler. Bottom line: they sold me a faulty car and were very unhelpful afterwards, zero accountability on their part. I went here with the intention of buying a car to own for at least 10 years, but I left with a crappy rental car because they don't have loaners in addition to a huge headache and added stress to my life. Good luck if you decide to buy a car from this place, you better pray it's in good condition otherwise you're screwed. They claim to have the #1 customer satisfaction, from my perspective they have a longggggg way to go. More

Not productive I was interested in buying a used car but it was damaged and it would have cost me an additional $3,000 and they didn't want to offer me a better deal I was interested in buying a used car but it was damaged and it would have cost me an additional $3,000 and they didn't want to offer me a better deal. The damage repair and the price they were selling the car to me was about $4,000 over the actual value of the car. I'm definitely taking my money somewhere else. More

Bad service.very uncomfortable,unprofessional. Unreliable,many lies.was told I was approved then got there and was told I needed a co-singers or $4000.00 down. You guys suck sorry but it's true.not Unreliable,many lies.was told I was approved then got there and was told I needed a co-singers or $4000.00 down. You guys suck sorry but it's true.not trustworthy at all.train your sales representative cause its not cool to lie make someone come from east Chicago IN knowing my baby boy just had open heart surgery.they don't care all they want is for you to go there. Not cool at all. More

Wonderful Experience My husband and I recently traded in our Ford Edge for a Jeep Overland from Marino CJD. While we have purchased MANY cars in our lifetime, our experie My husband and I recently traded in our Ford Edge for a Jeep Overland from Marino CJD. While we have purchased MANY cars in our lifetime, our experience at Marino was our most pleasurable. From the minute we walked into the door, to the time we walked out, and even for days after, our experience with Marino has been exceptional. While most car dealerships would frown upon bringing a 10 month old into a car dealership, the staff at Marino opened her with open arms. When she began throwing her snack on the floor, they gladly said "Just leave it, we have kids. It makes us feel more at home". It is no secret that buying a car CAN BE a lengthy process. Not at Marino. Everyone at Marino CJD had things organized and ready for us to make our car buying experience a positive one. The wait time was minimized because of the clear training provided to all of the employees. When a question was asked, they readily answered it. When it came time for documents to be signed, everything was organized efficiently. When we were ready to leave Marino CJD, we were briefly trained on all of the "key components" of the Jeep. It wasn't one of those lengthy training sessions, where the employee talks forever...He was attentive to our needs and was able to quickly assess where he needed to spend more time teaching. We were given a business card before our departure and told to call if we needed ANYTHING at all. Our experience with Marino did not end that evening. We received a follow-up phone call from our sales associate the next day. He made sure that our expectations were filled not only regarding the car we purchased, but with our experience at Marino CJD. I had a few questions about the Jeep we purchased (there are a lot of WONDERFUL features that I wanted to make sure I was using to their full potential). He answered each question happily and thanked me again for our business. Days later I was searching the web and decided to look up Marino CJD. I was shocked to see such negative reviews on Yelp. I usually trust Yelp and the many reviews on the site, but in this case, I would have to disagree. I would happily recommend Marino CJD to anyone looking to purchase or service their vehicle. I am pleased to say that I will be servicing my new Jeep at Marino. And although I am not planning on purchasing another car at this time, I would love to purchase another vehicle from them in the future. More

Purchase John made our experience very pleasant and enjoyable. Tara was helpful online prior to coming into the dealership. Overall great experience and we w John made our experience very pleasant and enjoyable. Tara was helpful online prior to coming into the dealership. Overall great experience and we would come back here for our next vehicle. More

Buying a new car. If you are looking for anew vehicle Dodge ,Chrysler or Jeep I can highly recommend Marino CJD on Irving Park Road in Chicago.WE all know buying a new If you are looking for anew vehicle Dodge ,Chrysler or Jeep I can highly recommend Marino CJD on Irving Park Road in Chicago.WE all know buying a new car is never easy,However my son and I have in the last month bought new vehicles from marino.He bought a Jeep and I bought a Dodge Caravan.My go to guy there is John Kreuz He is friendly very knowledgeable and he is very willing to work with you.You should due your homework so that you know what the car you want to buy is worth.I have bought many new cars over my lifetime (i'm almost 60)and this was the most pleasant purchase i have made.Was it easy?Is it ever easy to buy anew car?However if you go there ask for John and I think you will be Happy with your experience.I am not one to give faint praise but I do Believe in giving credit when credit is due!Thanks again John I am Very Happy with my new Caravan.Ron Bourdon More

I have given Juan Carlos Alvarado and the dealership the rating I have because from the very moment we drove into the lot until the time I drove off the lot with my newly purchased used car Juan took care o rating I have because from the very moment we drove into the lot until the time I drove off the lot with my newly purchased used car Juan took care of any and all needs that my fiancé and I ever needed during our visit. Everyone that we walked past during are visit spoke to us and asked how we were doing. Juan made us feel very comfortable and treated us like family. We spent three and a half hours in the dealership but over a hour talking about family and our kids, it was like we knew him already. Very great guy who was very upfront and broke each and everything down when communicating everything that was needed to know about the car, financing, etc. I drove off with the best car I have ever driving in my entire life, I am absolutely satisfied with my purchase and appreciate each and everything that Juan has done for me. I have already contacted a close friend of my family who is in the market for a car and gave him Juan's contact info.I would definitely recommend Juan and The Marino dealership to someone else who is looking for a car so that way their experience is great as mine. More

We decided to buy our car on this store only because of the service provided the first time we visited the store. It was a friend´s referral and he was right. The service was very good. the service provided the first time we visited the store. It was a friend´s referral and he was right. The service was very good. More