Marino Chrysler Jeep Dodge
Chicago, IL
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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I took my jeep wrangler to service and i received from Mr Rafael Martinez a very professional and very friendly service. It took some time to get my vehicle ready but mr Rafael always made the right things t Rafael Martinez a very professional and very friendly service. It took some time to get my vehicle ready but mr Rafael always made the right things to fix my wrangler's problem the quickest possible. I highly recommend this assistant service manager and you will find for yourself the professionalism and high quality service of mr Martinez. Por aquellos que no hablan ingles, este caballero habla un espanol claro y entendible y simpre velara por que su vehiculo quede en las condiciones correctas para un funcionamiento optimo. More
Outstanding Customer Service! My wife and I had a fantastic experience purchasing our new 2013 Jeep Grand Cherokee from Marino. We had a very specific wish list and they worked with us to locate and fantastic experience purchasing our new 2013 Jeep Grand Cherokee from Marino. We had a very specific wish list and they worked with us to locate and bring in a jeep with everything that we were looking for. Everyone that we worked with was respectful, personable and genuine from the manager to the sales staff. When purchasing a vehicle you have so many decisions to make and so many options to choose from. Marino made the process pleasurable and easy. I would recommend buying a jeep, dodge or chrstler product at Marino if you are in the market and want to have a no hassle expericence. Shawna and Joe Chicago More
I just bought today my new car dodge journey 2013 And I am very very happy Nice service I will recommend this location to all of my friends Thank you am very very happy Nice service I will recommend this location to all of my friends Thank you More
Just bought my second vehicle from Marino. They deserve five stars in every category. Everybody was very helpful, knowledgable, and friendly. The easiest vehicle purchase I have ever made! I will remain a five stars in every category. Everybody was very helpful, knowledgable, and friendly. The easiest vehicle purchase I have ever made! I will remain a loyal customer to Marino CJD!! Thanks again! More
Compassion, Helpfulness, Integrity, Friendliness, and Fun to work with in a beautiful space! I love cars, I hate car shopping. I love Marino! So here is my story, but skip to the last 4 paragraphs, if yo to work with in a beautiful space! I love cars, I hate car shopping. I love Marino! So here is my story, but skip to the last 4 paragraphs, if you don't want the backstory that has nothing to do with Marino. It's the same old cliche you hear about dealing with dealerships and salesman who have no ethics. I have never owned an American made car, but decided the 2011 Jeep Overland was luxurious enough but still in my price range. I had been to a few Jeep dealerships in May and decided I wanted a 2011 Overland with very specific trim. I ended up finding one at Fletcher Jones Audi in May (soon after I started searching for them). After a week of negotiating on the price, they came down to a price I was willing to pay for it before they sent it to auction. The salesman told me I would need 2K cash for a deposit if I wasn't going to finance it that day or pay it in full that day (I had to wait for a cashiers check to be over nighted, so they would have to wait for the full payment for 2 days at most). The same day that I spoke to the used car sales mgr and the salesman, where they had offered it for our agreed price, I went to the bank to bring in my 2K cash deposit. As soon as the used car sales mgr (Joe) realized I wasn't financing with them, they offered it to someone else at the same time for the same price without telling me. They told me we had a deal an hour earlier, and sold it out from under me, right in front of me when I was walking in to give them my cash deposit. Joe (the used car sales mgr offered to still sell it to me-out from the other guy if I was willing to finance it right there on the spot)! Unscrupulous! I have no room for lack of integrity, games or lies, nor do I ever want to give my business to a dealership who has no recourse for their employees who behave like that! I spoke to the GM and the President of Fletcher Jones (Keith May), and while they were apologetic and said it should have never happened, they promised to follow up to try to help me find another Jeep, but after that week, they never called back. I would recommend you NEVER do business with Fletcher Jones, and the only upside, is, I have told everyone in our circles about this experience (all people who are in the market for Audi's Mercedes, etc); and as everyone who owns a business knows, word spreads and Chicago is the biggest small city. In the meantime, I contacted other nearby Jeep Dealerships, but for some reason, never went to Marino because I never had known anyone with experience with them, until the week before where a guy I asked at the gas station was GLOWING about his experience with Marino and his Jeep. I gave up actively looking for several months b/c I was so annoyed with my Fletcher Jones experince, but then in October I started my search again (mostly on the internet, and this time over several states). I ended up finding exactly what I was searching for at Patrick BMW, but they aren't a Jeep Dealership, so asking them questions or for help after purchase is pointless. Needless to say, one month after purchasing my awesome car, I had a fob/battery issue where my car wouldn't start, and through various circumstances, the car went into the security over-ride, which disabled me in the middle of downtown on a 17 degree evening. I was tired, cold and worried. I called the Chrysler Hotline and it took over 2 hours to get a truck out to me, and the entire time I was freezing. In the meantime, I called 3 of the nearest Jeep dealerships panicked b/c I was stranded in the cold and didn't know what to do or how to get it started again. Once the other sales guys knew I had not bought it from them (all the service depts had closed by this point), they had little interest in helping me figure out how to start it back up. They all had the "oh well, service closes at 7pm attitude", just have it towed and leave it on the street. ONLY SALES MGR JULIAN PEREZ at MARINO (and his co-workers) took the time to help me, talk me through some trouble shooting options and explained to the tow truck driver how to get it into the neutral over-ride position. He was claiming he couldn't tow the truck b/c it was locked up. Julian actually pulled out the Jeep handbook and figured out how to get the security locked car into Neutral Over-ride so we could get the truck on the flatbed. He walked me thru steps, the tow truck driver through steps (who was trying to refuse to bring it out to Marino b/c it was taking so long and his shift was over at 10pm- and he said the dealership was too far for him to get back in time. Julian realized the tow truck driver was lazy and called the Chrysler Hotline and asked them to talk the driver into bringing it to them, telling them he would wait until we got the truck there to make sure the lot was open and he was there to accept it. Who does that? Who helps out a stranded Jeep driver who didn't buy there Jeep from them, and stays an extra 45 min after closing just so the tow truck driver will tow it to the dealership? Tony and Dan (both part of the Marino family) also waited so they could give me a ride back to my house (so I wouldn't have to cab it 30 minutes home). Who does that? Tony and Dan do (and that's what you get from a family run busines) ;-). The cynic in me thought, well, they just want my service business that's one reason they are doing it; but I got the car towed there and Julian fixed it in 2 minutes and sent me on my way home. So, if Julian, Tony and Dan are willing to be that compassionate on their own time for a stranger, I decided I would only use them from here forward and make sure everyone I knew who was interested in a Chrysler, a Jeep or a Dodge knows to go to them. I then went to get an oil change and get my key fobs fixed yesterday to see if their service dept seemed good. They went overboard to make me feel special, from the way Lauren greeted me when I drove in (even with my other dealerships plates), to the way Chris (in service) spent 15 minutes showing me how to work my very techie car. It does things I wasn't even aware of. They ROCK! I love MARINO (and I have NEVER loved a dealership in my life)!!!! They have a beautiful dealership, couches to watch big tv's in, wi fi accessbible, so bring your computer if you want to work, etc. Needless to say, I am super impressed and thus far, can only rave about my experience at Marino! More
Larry was very good at knowing the vehicle and the features on it and how they worked. Also they offer a good price to start I would buy from them again. Car had a very minute scuff on trim they have features on it and how they worked. Also they offer a good price to start I would buy from them again. Car had a very minute scuff on trim they have ordered it and are replacing it service dept is excellent too so far. More
The place to stay away from. Employees are alligators waiting to attack and close a deal no matter how hard they get you. The Finance department: I called to ask for a question and the lady who answer in waiting to attack and close a deal no matter how hard they get you. The Finance department: I called to ask for a question and the lady who answer in the front desk transferred my call to the Finance department and this guy called Moises answer "How low can you go", I think he though he was talking to the lady in the front desk and not a customer. I can go on and on about their stuff but I will need a lot of time. Believe me, STAY AWAY More
So here is goes...I went to Morono on a Saturday to check out their Durango's. Larry Szwiec ran to our car before we had to time to open the door. All the salesmen were waiting by Irving Park Rd, just waitin out their Durango's. Larry Szwiec ran to our car before we had to time to open the door. All the salesmen were waiting by Irving Park Rd, just waiting for their next victim. Larry seemed like a new guy to the car selling business, b/c even i was surprised when the whole thing did not go by the books. He did not introduce himself nor did he give a hand shake. Stated what we were looking for - he showed us the most expensive trim first. He took 10 minutes to find the keys. We asked for a lower trim - he said he will need to take a ride to their other lot to get this vehicle. After 15 more minutes, he comes inside to get us, he tells us this vehicle has hail damage. Just to see what sort of damage happened, I asked if he had a rag or towel to help dry the vehicle off ( it was drizzling). Larry comes back with a tiny napkin. Larry did not even hand us the keys to have a seat inside, nor did he even unlock the doors to it - I had to ask him! We asked if he had another without hail damage - he then had to get another salesman to drive him to the other lot - 20 minutes later, he comes and tells us that the other vehicle also has hail damage. Well we aren't buying a 'new' vehicle with damage. He asked us inside (knowing what his plan will be next), we followed but knew what to expect. He brings in Frank Moreno (a sales manager, or so he says). He said he will do anything in his power to get us a vehicle today - well that is true because he said 'normally' people buy the hail damaged vehicles, and then file an insurance claim a few weeks later. WOW! Um no! He even offered 1K off, then 2K, then 3K off.... I told him I was looking at other matches in the area, he said he will call them and see if they also have 'hail damage', Frank Moreno comes back and says they also have damage (go figure). We tell him, he can keep checking for matches that come in and let us know. Larry Szwiec calls me on Monday, saying nothing has come in but they have another color - we already told you no! So I mentioned one I found on cars.com and he said that did not have the touchscreen - well little did Larry Szwiec know, I had the exact car on my screen and it did have it. I would steer clear of this shady dealer - you get what you pay for... I would not want to pay anyone 1 cent at this joint. Very odd place to walk into. Everyone knows what to expect when they walk onto a lot, this isn't even a place that meets that expectation. It seemed every hour, someone called on the PA saying all salesman to the lot - it seemed like they were bringing all the cars people checked out but had to be brought back to their other lot - looked like there was 15 cars people checked out but did not buy. Even for a Saturday, there weren't many people looking at buying a vehicle. STAY AWAY!!!! More
I ordered a new Jeep from Marino. It came in half the time that other dealers promised and with the rims we wanted that other dealers said they could not get. Their sales people were very knowledgeable time that other dealers promised and with the rims we wanted that other dealers said they could not get. Their sales people were very knowledgeable and helpful and I got a great price. More
I went there in october 2011 bought an 07 chrysler aspen. Two days later check enine light came on, took it in got it fixed, next month water pump was bad had to pay $100 for my warranty to replace the water Two days later check enine light came on, took it in got it fixed, next month water pump was bad had to pay $100 for my warranty to replace the water pump. Now its another month later and my check engine light is on again! So the 3 months i had it i needed to take it in 3 times. Oh and everytime i call the first thing they ask before i finish talking is " did you buy the warranty" ? Instead of saying im sorry we sold you a piece of crap! Anyway the guy at the service department is so arogant, and has an attitude! Sales manager tries and blame me for the crappy truck they sold me. So stay away from this scam! Go else where! More