Marino Chrysler Jeep Dodge

Just purchased my 3rd vehicle from Marino. Overall, my experience has been good. Marino has very competitive prices and I appreciate that they show their sale prices on the internet. In my latest purchas experience has been good. Marino has very competitive prices and I appreciate that they show their sale prices on the internet. In my latest purchase, they gave me a very fair price for my 2012 trade-in. Process takes longer than necessary but that seems like a fact of life in buying automobiles. More

Did not pay off my trade in. Every time I called I was put on hold for a minute or two only to be told that the person I wanted was with another customer. Whether I was calling to speak to Andy or Finance put on hold for a minute or two only to be told that the person I wanted was with another customer. Whether I was calling to speak to Andy or Finance, the answer was always the same. When I finally got to talk to someone they said they would investigate and get back to me. I've waited almost a whole week since my last contact and no one has returned my call. The finance company is adding on interest to the balance that Marino's did not pay and will not issue the title for my trade in until the balance is paid. More

Working with Juan Carlos (JC) was an absolute pleasure. He was extremely friendly, dedicated, and easy to deal with as we worked through the sale of my new Grand Cherokee. JC went to bat for me to help get He was extremely friendly, dedicated, and easy to deal with as we worked through the sale of my new Grand Cherokee. JC went to bat for me to help get the best deal possible and made it very evident that his priority was my total satisfaction. Through the entire process JC made sure to answer all of my questions and it was very clear that he is well informed about his product and services. Tony Marino, the dealer President, also made sure to introduce himself and see that I was happy with the sale, making sure that all of my concerns were addressed. Overall the dealership did a great job and I look forward to working with them again in the future and I feel confident in referring them to my friends and family. More

I would like to compliment Joe and Jay for sending me the owners manual for the car I purchased in October. Joe did a follow up call to inform me that the manual was on its way to my home. It arrived three owners manual for the car I purchased in October. Joe did a follow up call to inform me that the manual was on its way to my home. It arrived three days later. I appreciate this type of service and would recommned this dealership to friends and family. Hopefully, we will have a long lasting relationship with Marino and Company. Thomas Drew More

On Oct. 9th, at approx. 1pm, my mini van was towed to Marino because it was the closest location. I was anxious to get a call from Marino because I have had this van less than 2 yrs. I had to call them Marino because it was the closest location. I was anxious to get a call from Marino because I have had this van less than 2 yrs. I had to call them the next morning at 9am. I was told that the person working on my van would be there at 10am but I could talk to someone else. This person told me that they had not had a chance to look at the van and that they only started at 8am. I got a call from Marino approx. 2pm and was told that the van was ready. He said that they had replaced the compressor at no charge because it was still under warranty. He recommended that I get the fuel injector cleaned. When I repeated the word "fuel" he said, "yes, fuel, that what your car runs on, fuel." "your car would get better milage."..."DO you want it done or not?' I asked about the price of the work and declined. When I got to the location to pick up the van, it was 3 employees and one customer. I still had to wait a least 5 minutes for someone to look in my direction. No greeting, just "Can I help you?". When I got home I discovered that they had taken my license plate frame off and replaced it with a Marino.com frame. I think they should have asked me first. More

I have been going to Marino for some time now getting my 97 Jeep serviced by Rudy Martinez. Rudy,knows his stuff, and honest, something hard to find. Recently, I decided to buy a new, 2014 Jeep Wrangle 97 Jeep serviced by Rudy Martinez. Rudy,knows his stuff, and honest, something hard to find. Recently, I decided to buy a new, 2014 Jeep Wrangler. I havent bought a new car since 97, and was a liitle bit lost in the process, even though I thought I did my homework. Tony Rocco, Dan Liebich, and Juan Carlos made the process very understandable and comfortable for me. I believe I got the best price for my trade in, and the best price for what I bought. They stayed in touch with me through out the entire waiting period, updating me on the status of the Jeep, until it finally came in, and it was set up perfectly. I would recommend and I have recommended Marino, from their service to new cars. Great experience. Thank you!! More

My experience at Marino was by far the best car buying experience I have ever had. I went to several Jeep dealers in the area and they were by far the most helpful and most friendly. I was able to get the experience I have ever had. I went to several Jeep dealers in the area and they were by far the most helpful and most friendly. I was able to get the Jeep I wanted at a reasonable price. My salesman, John Kreuz, was very friendly and very thorough and didn't pressure me into buying. The finance manager, Jay Prusko, was also very friendly and thorough. He understood my budget and worked with me to get me the best financing deal. He even found me a better finance deal two days after I purchased the vehicle that ended up saving me $20 a month (1.5% lower interest rate). I am not sure if that's the norm at this dealer, but I really do appreciate it and it's an excellent business model (consumer-wise) if it is. I have had my 2014 Jeep Grand Cherokee for about a month now and I love it! I would definitely recommend working with these two gentlemen if you are in the market for a new car. The only negative thing I experienced with Marino was them not filling up my gas tank when I bought the car. I bought it brand new and it cost $40k+ and they would not fill it up. That was disappointing especially considering it probably would have cost like $50-60 dollars. If someone spends $40k on a brand new car, fill up the gas tank. When I told my other friends and family that have recently purchased cars, they all said their dealerships filled up their gas tanks and were baffled why mine didn't. I was baffled too. All my previous car purchases at other dealerships have filled up the gas tank. Marino, can you please provide a reasonable explanation for why you did not fill up my gas tank? Anyways, I still gave them 5 stars because my overall experience was great. More

I worked with John Kreuz, who is both very professional, friendly and extremely knowledgable about autos. There was no sales pressure at all, which I greatly appreciate, details were readily explained and I friendly and extremely knowledgable about autos. There was no sales pressure at all, which I greatly appreciate, details were readily explained and I was encouraged to ask questions if I felt anything needed clarifying. In addition to the sales experience going smoothly, the finaning process as streamlined, and forms fully explained. Purchasing a new car at Marion was a hassle-free experience for me. More

My name is Karen Garrett,and me and my husband both brought a new car and the customer service was beyond measure.the team there has great customer service they made sure me and my husband wasn't out a brought a new car and the customer service was beyond measure.the team there has great customer service they made sure me and my husband wasn't out a lot of money for our car payment and made every possible thing happen to meet our need.Tony the manager was very personal he remember my name when I came back to get my husband car.I left with a 2013 dodge dart and my husband left with 2013 chrysler 200 and we are soooooo happy.it's not just the car service it's the customers service that I'm please with great great great great customer service.our sale person name was Reuben John so if anyone needs a sales person with great customer service and knows what they are doing ask for Reuben John. More