Marino Chrysler Jeep Dodge

New car I had a terrific experience leasing a new Jeep from Dan. He was extremely helpful and understanding of my car needs. Excellent service from everyone a I had a terrific experience leasing a new Jeep from Dan. He was extremely helpful and understanding of my car needs. Excellent service from everyone at this dealership. More

Professional and friendly We came in without any appointment and we met very friendly and professional staff which helped us to find a good car for good price. We would recomme We came in without any appointment and we met very friendly and professional staff which helped us to find a good car for good price. We would recommend this place to anyone. More

The worst experience I have ever had.. I was in the market to purchase a brand new 2018 Chrysler Pacifica Limited. I was not able to find the interior (mocha) I wanted. I visited the Naplet I was in the market to purchase a brand new 2018 Chrysler Pacifica Limited. I was not able to find the interior (mocha) I wanted. I visited the Napleton dealership. Robert Taylor provided great service, but the sales manager blew the sale as he belittle me in the purchasing process. I walked out very disappointed. I called the Marino dealership after my mother had advised me to go there and check out personally their inventory. My family has purchased numerous vehicles at Marino's including when the dealership was owned by Lynch. Orlando answered my phone call and he could not make me happy with the deal he offered. He transferred me to Mike (General Sales Mgr) and he made me a final offer. Mike was professional in the process. I decided to visit the dealership personally to see if there was something else they could do for me. As I parked my car at the dealership, Tim Geller approached me and asked if I needed any help. I told him that I had spoken to Orlando and Mike and wanted to speak to them personally. Tim replied, "Orlando is from our call center and Mike is gone for the day. I could help you." I said sure. Everything was going good until he could not come down on the price of the Pacifica they had available which was a different year and style from which I originally wanted. He introduced me to Pete Babani and unfortunately we could not agree on the price. Then Pete said, "let me show on this other computer how much the Pacifica is worth. I am not supposed to show you, but I'll do it anyways." As we are in a sort of back and forth negotiation, Mel Hanna who happened to be next to Pete on another computer comments, "are you going to let him to talk to you that way Pete?" I looked at Mel Hanna as I don't know who he is and replied, "excuse me, why are you getting involved?" He stated that I should not talk to Pete in the tone of voice and I replied, "this is not your business so stay out of it" At the same time people are murmuring that Mel Hanna is the right hand man of the owner and that I should watch out. I became furious as Mel Hanna continued to get involved trying to defend Pete Babani. I was so disappointed that another dealership was being rude once again and all they wanted was to get my money at any cost. The transaction became a horrible experience for me since I had to argue loudly about the way this process was taking place. I felt very angry and disappointed because I felt that they only care about the money. I visited the dealership the next day with my parents because they had forgotten to provide the $200 referral money to my mother. Also I saw an advertisement from Marino's website in regards to a $50 gift card they provide when you test drive a vehicle. Pete Babani told me that I don't qualify because they made me a deal and purchased the car. So ridiculous, isn't that the point of the $50 gift car. What a horrible experience! My line of work involves financials and trading. I am Regional Manager/Stock Broker at a bank. I have worked previously in the electronic industry for 15+ years ranging from a sales associate all the way to a District Manager. I have worked for retailers such as: Sears, Circuit City, Tweeter, Radioshack, Best Buy..... so as you can see I have a wealth of knowledge in the retail industry. I know how a client/customer should be treated at all times. I understand that retailers are going to drop the ball once in a while, but what you do to alleviate and diffuse any situation is what makes a business flourish in any industry. Unfortunately, the Marino dealership did not meet my standards and expectations. I will have to say that I will not ever return as a prospective buyer in the future. Even though I purchased the car due to the fact that my wife wanted it right away, I will go somewhere else for any issues my new car encounters. I was also interested in replacing my Jeep, but I will see where I go since I do not want to experience this kind of service ever again. More

Excellent Customer Service Recently purchased my vehicle from this dealership and have received exemplary customer service in every way. My salesman, Dan Koljovic, was professio Recently purchased my vehicle from this dealership and have received exemplary customer service in every way. My salesman, Dan Koljovic, was professional, knowledgeable, responsive, and timely in making sure my needs were met. The sales management team, Mel and Pete, ensured that the buying process was an ease and made me feel immediately welcomed to my new dealership home. I am extremely grateful for the teams dedication to excellence in service and would highly recommend this dealership and their team members. More

Brand new Jeep renegade latitude 4 x 4 My family and I recently bought a Brand new Jeep renegade latitude 4 x 4 i’m excited the customer service was amazing my sales rep was JC he speaks S My family and I recently bought a Brand new Jeep renegade latitude 4 x 4 i’m excited the customer service was amazing my sales rep was JC he speaks Spanish and English thank you so much for the great service More

Marino went above and beyond The team at Marino helped make the transition from our expired lease to a new vehicle extremely easy. JC was incredible from the beginning as he helpe The team at Marino helped make the transition from our expired lease to a new vehicle extremely easy. JC was incredible from the beginning as he helped us find the perfect vehicle that matched everything we were looking for. The vehicle was located in Ohio, so Marino needed a representative from their store to drive out to the trading dealership and drive back to Chicago with our new car. A special shout out to Shane who took 12+ hours out of his day to drive to Ohio and back so my wife and I had our new car in time for our road trip to Iowa this past weekend. Thank you again Marino for all of your help! I would highly recommend this dealership to anyone looking for a great car buying experience. More

Excelente Servicio al Cliente Llegue al dealer con la intencion de cambiar mi carro. Al entrar me saludo el senor Gabriel. La atencion que me dio fue realmente excepcional. de verd Llegue al dealer con la intencion de cambiar mi carro. Al entrar me saludo el senor Gabriel. La atencion que me dio fue realmente excepcional. de verdad que recomendaria a Marino y a Gabriel a cualquiera de mis amigos buscando comprar un vehiculo nuevo o usado. More

Great Car Buying Experience We recently purchased at Jeep Grand Cherokee. Roberto Uribe was great and super helpful. He made the car purchasing experience enjoyable and very eas We recently purchased at Jeep Grand Cherokee. Roberto Uribe was great and super helpful. He made the car purchasing experience enjoyable and very easy. I will definitely be a repeat customer. More

Very stressfree Purchase of new jeep went very smooth From beginning to end..My trade in was good almost what I was asking so thank you again.. Purchase of new jeep went very smooth From beginning to end..My trade in was good almost what I was asking so thank you again.. More

They are very nice! & will work around your budget! Go with jo! He was literally so patient! I was there for a long time because I could not decide lol but jo was very patient and understanding he basic Go with jo! He was literally so patient! I was there for a long time because I could not decide lol but jo was very patient and understanding he basically got me the lowest payment possible he is awesome overall Mariano is great! Offered me a great deal! Would definitely recommend! More