Marina del Rey Toyota

Best car buying experience! This was one of the easiest car buying experiences that I've had. No haggling and false promises. They were professional and had me in and out of the This was one of the easiest car buying experiences that I've had. No haggling and false promises. They were professional and had me in and out of the dealership with the car we wanted without wasting time. I would definitely recommend Marina Del Rey Toyota to my family and friends! Make sure you reach out to Brianda Nieto if you can, she's great to work with. More

Good Experience Personnel was very attentive while I was there going above and beyond to make sure I was comfortable and had everything I needed to make my wait enjoy Personnel was very attentive while I was there going above and beyond to make sure I was comfortable and had everything I needed to make my wait enjoyable. More

APPALLING CUSTOMER SERVICE EXPERIENCE -- RECEIPTS ON YELP Let this be one of the most passionately dissatisfied reviews I’ll ever write. I am a working man of humble means, and had been coming to Marina d Let this be one of the most passionately dissatisfied reviews I’ll ever write. I am a working man of humble means, and had been coming to Marina del Rey Toyota for routine service since I bought a set of tires from them back in April '19. I negotiated tire rotations to be included with my tires, as I had done with my last set of tires purchased at Northridge Toyota. I drive a lot, and I am near the Marina a lot, so I thought it would be wise to for me to buy my new tires at a Toyota dealership closest to the region I frequent most. Since April '19, I had visited Marina Toyota several times for either just a tire rotation, or rotation as well as oil change. I bought a new Toyota from Northridge Toyota in August, and visited Marina Toyota again in October. In October 2019 I learned that the rep that had been helping me out at Marina Toyota ever since I bought my last set of tires had transferred to a different location. In October I explained to my new rep that I was no longer eligible for my free tire rotations because I had a new Toyota, but hoped to continue getting service at Marina Toyota. On that day, I was charged $19.95 for my tire rotation (receipt attached). Less than a month later, on 11/19/19, I returned to Marina Toyota for another tire rotation, but I was also due for an oil change.  I was checked in by my new rep, and I requested my standard oil change and tire rotation—as I did on 5/20/19 and 6/21/19. After I told the rep what I needed, he replied with “OK, minor service—no problem.”   I then said to him, “No, I only need a tire rotation and oil change,” to which he replied, “yes, that’s called a minor service.” I then reply, “Ok, oil change and tire rotation.  Thank you.”  The rep hands me my yellow slip, and I waited in the waiting room. When the rep calls me up to let me know they were done, I was then handed a bill for $140.06. I asked the rep why I was being charged so much, and he said that is what a “minor service” cost.  I was really confused, and asked for clarification, to which the rep then started to explain that synthetic oil was used, and the tire rotation was $30.  I was shocked at the tire rotation price, and told him that I had never been charged $30 for a tire rotation, and I had even forgot to mention that I was charged $19.95 at that very location just a month prior.   At that point, I just paid the bill to get my car back, so I could get back to work.  It was later that night that I went home to look at my past receipts, and saw how I had basically been robbed by Marina Toyota for over $40 on “minor services” to my Prius that I had never requested—and came with pricing that was inconsistent with my previous visits. I called Marina Toyota two days later and spoke with my rep about what my past receipts clarified to myself.  The rep could not seem to understand why I felt Marina Toyota owed me a credit, so I then asked to speak to his supervisor.   I was then passed to a woman who seemed to be referring to my purchase history with their dealership, who said things like “well it sounds like you were undercharged in the past,” as well as “well, our prices went up,” to which I replied, “in less than month with no notice?” to which she replied “we have the right to do that.”   The rep’s supervisor paid no mind to my repeat business, my clear intentions to return frequently, or the receipts and past pricing I was referring to.   In the end the call was dropped, but I did not call back as I did not imagine another call being effective. I was flabbergasted at how blatantly I was ripped off, and how shamefully dismissive the rep, as well as the Service department supervisor were to me. I got in touch with the dealership and asked for contact information of the general manager. I was give the name of General Manger Steven Hurst (shurst@marinadelreytoyota.com) at extension 1200. I wrote Mr. Hurst a letter that first began with a list of Toyota models and VINs of all of the Toyota’s my family has owned throughout my life—not only in North America, but also South America. This list included the 4Runner my father passed down to me, before I bought my first Prius, which precedes my current Prius. This list began with a Supra in the 1980’s, and again included models not seen in America, like Toyota Prado and Fortuner. I then went on to describe my first visit to Marina Toyota, my reasons for choosing Marina Toyota, and my intentions of continuing to return to Marina Toyota for more maintenance. I included receipts of my first visit for my tires, as well as receipts for $19.95 tire rotation, as well as $74.06 for oil changes. I called and left Mr. Steven Hurst upwards to 5-7 voicemails. I sent him a total of 4 emails, only the first of which had more than two sentences written. I even proposed in writing how 2 free tire rotations would resolve this matter for me. I never heard back from GM Steve Hurst. More

Another great car purchasing experience thirty years later Thank you for the utmost professionalism and expert tech knowledge sales associate C.C. Yu had rendered to my wife and I, we were extremely satisfied Thank you for the utmost professionalism and expert tech knowledge sales associate C.C. Yu had rendered to my wife and I, we were extremely satisfied with our car buying experience going home with a 2020 RAV4. This was my second car purchase with Marina Del Rey in at least thirty years, My first purchase was a 1989 Camry CE with 5 speed manual transmission back in 1988. I am looking forward to my next car purchase at this dealership hopefully soon. And thanks again for making this purchase so pleasant and seamless. More

Ray and Eddie worked out a deal that I couldn’t refuse. I wasn’t in the market for a car but the numbers were right where I wanted them to be. Loving my new Supra!!! This is car #3 and counting at Marin I wasn’t in the market for a car but the numbers were right where I wanted them to be. Loving my new Supra!!! This is car #3 and counting at Marina del Rey Toyota! More

My salesman, Ray Ramirez, was an absolute delight to work with. He was very professional, courteous and thoughtful the entire time that we worked together in person and over the phone. It was a pleasure a with. He was very professional, courteous and thoughtful the entire time that we worked together in person and over the phone. It was a pleasure and an honor to work with Ray Ramirez and I look forward to working with him again in the future. More

Marina Del Rey is a great place for your next car This place got the best deal among all toyota in west LA. Great and very professional staff. Kyle is very professional and get everything done for me. This place got the best deal among all toyota in west LA. Great and very professional staff. Kyle is very professional and get everything done for me. More

Marina Del Rey is my dealer of choice. I have been a customer for over 20 years and have purchased 5+ vehicles the service dept is also excellent customer for over 20 years and have purchased 5+ vehicles the service dept is also excellent More

New RAV4 for grandson Have purchased all my Toyota’s from Marina del Rey as well as having all service at the dealership The staff are friendly and efficient and they are Have purchased all my Toyota’s from Marina del Rey as well as having all service at the dealership The staff are friendly and efficient and they are very helpful More

Don’t believe them. Lairs misleading use a different dealers Spoke to the internet sales manager. I had multiple phone calls and emails regarding a 2019 XLE Prius 2019 at 0 down $325 with leather seats. Drove 1 Spoke to the internet sales manager. I had multiple phone calls and emails regarding a 2019 XLE Prius 2019 at 0 down $325 with leather seats. Drove 1 hour and a 30min down the 405 freeway to this horrible dealership. I get here and they say we can’t do that. They made me wait and hour then said they didn’t have any 2019 Prius In stock. They try to get customers in the door and sell them. Horrible business. More