Marina Mitsubishi

Hi, we have given this dealership a great rating because they are friendly, helpful, efficient and straight forward. We enjoyed our first purchase so much, we came back and bought another car within the sam they are friendly, helpful, efficient and straight forward. We enjoyed our first purchase so much, we came back and bought another car within the same week. Then our salesman,Tony Mitchell, was helpful to us when an error occurred in our computer system on our new Buick Enclave. And Joe, the used car manager, was also friendly, efficient, and helpful. We think Tony Mitchell is the best salesman, ever! Best of luck Marina Mitsubishi! Sincerely, Dave and Donna C. More

John G was the best salesman I've ever dealt with John G was the best salesman I've ever dealt with while buying a car. He didn't hassle me to try and make money off of me like I have been through w John G was the best salesman I've ever dealt with while buying a car. He didn't hassle me to try and make money off of me like I have been through with other dealerships. The finance team was quick and gave me the best rate they could. I was very pleased with my experience and will continue to do business with Marina More

Louie Restivo was my salesman, he was great, I can't say enough great things about him (very knowledgeable). He showed me different cars with the different features and I purchased a 13 Outlander Sport say enough great things about him (very knowledgeable). He showed me different cars with the different features and I purchased a 13 Outlander Sport. He made the process very easy from start to finish. I have purchased 5 cars from him over the years. I have sent family and friends to him and they all have raved about him. Closing the deal with Jason Ivy was great too, as he explained every paper I was signing. Everyone there was very friendly from start to finish. I have also used the Service department throughout the years and the Director Paul Lootens has been great, they treat you like family there. I recommend this Dealership to everyone as it is a 5 Star in my eyes and my families. More

Best car buying experience I've ever had. Effortless and no pressure to buy more than I wanted. Everything was explained to my satisfaction in a friendly manner. I will definitely recommend this dealers and no pressure to buy more than I wanted. Everything was explained to my satisfaction in a friendly manner. I will definitely recommend this dealership and saleman to my friends. More

This is the 3rd vehicle I've purchased from here. Jim was fantastic. He was friendly and personable. My situation was a little unique and he never once felt like what I asked for was impossible. I got was fantastic. He was friendly and personable. My situation was a little unique and he never once felt like what I asked for was impossible. I got a great car at a good price. As long as I am in the Rochester area, I will continue to go there and buy cars. More

We walked into Marina Mitsubishi Webster, NY Sunday afternoon around 2:00 pm, they close at 3:00pm. The desk person said hello and was actually pleasent with us. A surprise since other dealer personel afternoon around 2:00 pm, they close at 3:00pm. The desk person said hello and was actually pleasent with us. A surprise since other dealer personel found it hard to smile. She was very attentive to us when the sales consultant and mangager were on their computers or taken away to look for keys and such. She asked who we were there to see. We weren't working with anyone there and she introduced us to Dan Fico sales consultant who asked which model we were interested in. He introduced us to Chad Meyers Sales Manager who was already searching for models on his lot. Within 5 minutes we had a set of keys to a 2013 Outlander Sport ES. After reviewing with Chad Meyers purchase pricing vs. leasing, we went back out to the lot to see a 2013 Outlander Sport ES/AWD and by 3:07 pm we had leased the Outlander Sport ES/AWD and were on our way home. We picked up the Outlander the next day at 3:00 pm. The experience and pricing was outstanding! From the time we walked in the showroom at Marina Mistsubishi we felt as though we were a CUSTOMER as apposed to a bother. The showroom was clean, updated and the managers were right there!! Dan Fico was already working on something, he gave us the impression that he was there for us.Dan always made it seems as though we were the only ones in his showroom. He gave us the keys and met us on the lot within a few minutes. We din't need to test drive the Outlander as we had done so the day before at another dealer. When Dan introduced us to Chad Meyers, he too was respectful, pleasent and showed us the attention we had not recieved at two other dealers we had visited on Friday (Cortese Mitsubishi W. Herrrieta, NY) and Saturday (Transitowne Mitsubishi Buffalo, NY). When we picked up our Outlander on Monday, one of the owners came out to meet us becuase we were talking about what a wonderful experience it was buying from their dealershi!!! Also we let everyone in the showroom know how poorly we were treated at the other two dealerships. The owner was very interested in what we had to say and took extra time with us to hear not only the positive accolades about Dan Fico, Chad Meyers and all his staff but he was truly interested in how poorly we were treated at other Mitsubishi dealers. Dan Fico then introduced us to John Micelli Fiance Manager, who completed our paperwork. John too was respectful, pleasent and took the time to review with us any questions. John then offered us a Ding Shield program from Dent Wizard for $11.00 a month; since we were leasing. What a perfect opportunity to save us money at the end of the lease. We have leased before and no other dealer had this offer. Thanks again John Micelli! We have purchased or leased vehicles for over 30 yrs. and Marina Mitsubisi Webster, NY is hands down the BEST dealership to work with. My Dad (Subaru) and a friend (Kia) whose leases are up in 2013 will be leasing their next vehicles from Marina Mitsubishi Webster, NY. We will be speaking very highy of Marina to all our friends and relatives. More

If you install after market items in your car and get work done by them they will tell you that "it isn't their problem." Regardless if this isnt their policy, dont say that to a customer who spent tens work done by them they will tell you that "it isn't their problem." Regardless if this isnt their policy, dont say that to a customer who spent tens of thousands of dollars there over the years. Very deceptive practices. Now I have a worthless car starter. More

It was a pleasure working with the staff at Marina. I went looking for a used vehicle, and ended up buying a new one. All I had to do is tell them what I wanted in a vehicle and they got me the best veh went looking for a used vehicle, and ended up buying a new one. All I had to do is tell them what I wanted in a vehicle and they got me the best vehicle for my money. I encourage anyone wanting to switch vehicles to go there. More

Our experience was great. Starting with Mike zipping up to us in the lot in his electric cart. That was a fantastic way to transport us back up to the sales room. It only took 3 hours for us to find a car to us in the lot in his electric cart. That was a fantastic way to transport us back up to the sales room. It only took 3 hours for us to find a car we liked, test drive it and then make a deal on it. Compared to our past experiences in buying a car, this was a piece of cake. More

Bought a my first car from them almost a two months ago. Got into a car accident, and totaled that car. Within a week, they were able to get me into a new car with no problems. Both times I was there, t Got into a car accident, and totaled that car. Within a week, they were able to get me into a new car with no problems. Both times I was there, they gave me amazing customer service, and also acted as my family. I will refer all my friends and family to them. (: More