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Marin Subaru

San Rafael, CA

4.9
83 Reviews

595 Francisco Boulevard East

San Rafael, CA

94901

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Showing 83 reviews

November 26, 2024

Sales process was prolonged with a new person and a change in software. Good service. They fixed a forgotten tire rotation and a number of warranty items very quickly. Even getting my vehicle back be More

by geofru
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott
Nov 27, 2024 -

Marin Subaru responded

Geofru, thank you for your feedback. We're glad to hear that our team at Marin Subaru provided good service and resolved the issues quickly. We apologize for any inconvenience with the license plates and appreciate your patience during the sales process!

November 22, 2024

Service Advisors Bruno Santos and Mario Rodriguez always provide outstanding service! I also have been very pleased with the mechanical team’s skills and service as they have worked on my Subarus (Outback, More

by pear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruno Santos, Mario Rodriguez
Nov 22, 2024 -

Marin Subaru responded

Thank you for recognizing the exceptional service from Bruno Santos, Mario Rodriguez, and our mechanical team at Marin Subaru! We're delighted to hear that you've been pleased with their skills while working on your Subarus. We appreciate your support and look forward to serving you again in the future!

November 12, 2024

Everything was excellent. Couldn’t ask for a smoother and better experience. Friendly and helpful staff. More

by NoneYa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria
Nov 12, 2024 -

Marin Subaru responded

We're delighted to hear that you had an excellent experience with our friendly and helpful team at Marin Subaru. Thank you for sharing your feedback, and we hope to see you again soon!

November 06, 2024

Amazing customer service~ Bruno provided the royal treatment, taking me in immediately for my car service, providing me with a loaner and wrapping up with washing my car. I purchased the extended mai More

by sylvia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruno
Nov 06, 2024 -

Marin Subaru responded

Sylvia, we're delighted to hear that Bruno and the Marin Subaru team provided you with exceptional service! Thank you for trusting us with your car's maintenance needs. Safe travels until we see you next time!

November 06, 2024

Very helpful, informative most pleasant personality eager to make visiting the service department a pleasantl experience More

by bw2026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember
Nov 06, 2024 -

Marin Subaru responded

We're delighted to hear that your visit to the Marin Subaru service department was a pleasant experience! Our team is always eager to assist and provide helpful, informative service. Thank you for sharing this feedback with us!

October 28, 2024

They were great as they always have been. Prompt, competent and friendly. I recommend them to all my friends. More

by nancywolesen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
Oct 29, 2024 -

Marin Subaru responded

Nancy, thank you for recommending Marin Subaru! We're delighted to hear that our team consistently provides prompt and friendly service. We appreciate your support!

October 17, 2024

Good job. Friendly service advisor…. answered all my questions. Oil/filter change and standard inspections for 6000 mile service. (Oil/filter change was free a More

by familysailor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruno Santos, Service advisor.
Oct 17, 2024 -

Marin Subaru responded

We're delighted to hear that you had a positive experience with our service advisor at Marin Subaru! It's great to know the service met your expectations and was reasonably priced. We look forward to welcoming you back for future services!

October 12, 2024

Best and easiest car purchase experience I’ve ever had, hands down. Fabio made it so easy and quick. I got a great deal on a car I love. More

by Diana S
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Fabio De Moraes
Oct 15, 2024 -

Marin Subaru responded

Diana, we're delighted to hear that Fabio made your car purchase experience smooth and enjoyable at Marin Subaru. Enjoy driving your new car!

October 10, 2024

I purchased my first Subaru from Marin Subaru in 2004. Since then, I bought 2 Outbacks, in 2012 and 2021. The vehicles have always been serviced by the dealership. My preferred contact for service is Mar More

by ALandKATHE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Rodriguez
Oct 10, 2024 -

Marin Subaru responded

Al and Kathe, thank you for your continued trust in Marin Subaru and for highlighting Mario's excellent service! We're delighted to have been part of your Subaru journey over the years. We are looking forward to assisting with any future needs!

October 04, 2024

Victoria was very helpful and informative. She is very customer focused, courteous and took the appropriate amount of time in our conversations More

by Rasdolan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria
Oct 04, 2024 -

Marin Subaru responded

We're delighted to hear that Victoria provided such helpful and informative service at Marin Subaru. Our team is dedicated to ensuring a positive experience, and it's great to know she hit the mark! Thank you for sharing your feedback with us.

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