Marin Acura

I was impressed with Edmond Kim's knowledge of the vehicles and his overall demeanor. He was friendly and professional. I also liked that he never bad-mouthed another car. He just gave reasons why vehicles and his overall demeanor. He was friendly and professional. I also liked that he never bad-mouthed another car. He just gave reasons why the Acura MDX was a better choice. It may seem small, but I really dislike when sales people immediately put-down their competition or suggest that you are not intelligent for even looking at other options. Edmond displayed courtesy and excitement for the product- which is why we stuck around. Karen Kraut was also extremely friendly and professional. She immediately realized that I was frustrated with having to return to the dealership less than 24 hours later with a nail in my tire (these things happen). She efficiently provided a loaner and promised to take care of the tire, the floor mats, and interior/exterior coating. I look forward to working with her again. My overall experience with the dealership was just so-so. After we said yes to the price, it was 60 minutes of waiting for nothing. At 8 pm, we stated we were leaving and asked for the car to be ready the next day. There was a quick rush to get us a contract, but I have no idea why the 8 men sitting around could not speed up the process. Watching the "manager' sit in an office looking at his smart phone did not help. The discussion on the price was not well articulated - it ended up being higher than stated, but we were so frustrated by the extended wait time, that we relented. Again, doesn't leave a good feeling when you don't feel like you are being respected. We were promised the car would be detailed, but it wasn't. There was loose change and pretzels in a cup holder and shoe prints on rear seat. Additionally, while it may seem petty, I find it annoying to buy an expensive car and then immediately stop at a gas station since it only came with a quarter tank. The cherry-on-top of this experience was finding a nail in the tire the very next morning (less than 24 hours - after driving straight home). It was probably just a coincidence, but it compounded our feelings of frustration. More

Thorough inspection/report with photos allowed me to have 100% confidence that the work being recommended needed to be done. The responsiveness of the service team demonstrated their commitment to customer s 100% confidence that the work being recommended needed to be done. The responsiveness of the service team demonstrated their commitment to customer service. Because I had a limited budget, they helped me determine which repairs were most urgent, and schedule the less urgent repairs for a later date. Everyone I dealt with was both informative AND friendly. More

Exceptional patience in providing test drives, vehicle information, polite follow up, and most of all, politeness and lowest price. The dealership is spotless and it was a pleasure to buy our new Acu information, polite follow up, and most of all, politeness and lowest price. The dealership is spotless and it was a pleasure to buy our new Acura from them. More

I had been looking at this car for awhile on a different website and when I called Marin Acura, I found out that it had been shipped to Fresno. Edmond arranged for the car to be sent back to Marin Acura in website and when I called Marin Acura, I found out that it had been shipped to Fresno. Edmond arranged for the car to be sent back to Marin Acura in Corte Madera so I could look at it. I loved the car and bought it. It's a great car, thanks Edmond! More

We met Edmond Kim at the dealership and were impressed with his professionalism. We nonetheless called three other dealers to price compare and were very happy that he came in with the lowest price. He with his professionalism. We nonetheless called three other dealers to price compare and were very happy that he came in with the lowest price. He didn't have the exact car (color and technology/entertainment package) we wanted so he traded one of their cars, and schlepped to another dealer on a rainy Friday afternoon so we could purchase ours and head to Tahoe that evening. Great overall experience purchasing our first Acura! Separately, we drove the MDX up to Lake Tahoe last night in snowing/chain conditions (no chains for us!) and really enjoyed the handling and feeling of safety in the car. More

edmond is great- straightforward and friendly. he stayed super late to help me finalize the purchase. he has been very accessible for questions after the purchase. highly recommend! gillian super late to help me finalize the purchase. he has been very accessible for questions after the purchase. highly recommend! gillian More

Edmond was great to work with. He was so helpful on the phone before I came in. He helped me get the best price & features. I would recommend him and Marin Acura. phone before I came in. He helped me get the best price & features. I would recommend him and Marin Acura. More

I was in contact with several dealers looking for a specific model/color combo and Edmond was very responsive via both email and phone. He worked with me on the price and gave me a competitive price on specific model/color combo and Edmond was very responsive via both email and phone. He worked with me on the price and gave me a competitive price on my trade in as well. He even stayed over an hour after closing time to complete the deal and go over all of the features since I was coming from some distance and got there late in the evening. Would definitely recommend working with Edmond if you are looking for an Acura. More

I was interested in an used Acura RDX 2011 model and Edmond contacted me immediately. We talked over the phone a few times and then finally Ben called me and was able to give me an offer which I couldnt Edmond contacted me immediately. We talked over the phone a few times and then finally Ben called me and was able to give me an offer which I couldnt decline. I drove the same day to Marin Acura and traded in my old vehicle (Acura TL 2009) for the RDX. Edmond had the car ready when I got there and was very professional and patient with my questions. It was quite late when I got there and Alex and Edmond waited patiently till everything was done. Alex and Edmond was very kind to listen to all my requests and except for being able to provide a good price for my old car, I was very satisfied with the professionalism and courteousness of both Edmond and Alex. I would certainly recommend Marin Acura and Edmond, Alex and Ben in particular. Thank you More

They were all very helpful, knowledgeable and friendly. I originally went in to look at an ILX which is when I met Greg. I had previously been contacted by Edmond but he was off the day I went. Greg showed I originally went in to look at an ILX which is when I met Greg. I had previously been contacted by Edmond but he was off the day I went. Greg showed me the ILX and mentioned Edmond would be back the next day. He was very knowledgeable about the car and very nice and friendly. I went back the next day with my parents and met Edmond. I mentioned to him I was interested in a black TSX I had seen online. He showed me the car and asked if I wanted to take it out on a test drive. We did and I loved it. I ended up getting the TSX. They have all been very helpful and have answered all my questions as well as my concerns. I am happy with my purchase and pleased with their excellent customer service. JP was also great, he got me an awesome deal as well as some insurance info. They are all great! More