Marin Acura

Our very first Acura! My husband and I were in the market for an SUV. Since this was to be our first, we looked for weeks and test drove all the recommended cars on Consume My husband and I were in the market for an SUV. Since this was to be our first, we looked for weeks and test drove all the recommended cars on Consumer Report. We walked into Marin Acura dealership just to check it out, it was a top choice but we didn't think it could fit our budget. That's where Edmond came in! He encouraged us to take it for a test drive, no strings, no hard selling - he just let the car speak for itself. Needless to say we walked away that day with a great car for a tremendous value. Thanks Edmond! More

New car buying experience Last week I purchased a new car from Edmond Kim at Marin Acura. I have been a loyal customer at Marin Acura for years and was introduced to Edmond by Last week I purchased a new car from Edmond Kim at Marin Acura. I have been a loyal customer at Marin Acura for years and was introduced to Edmond by Karen Kraut from the service department. After test driving the RDX, Edmund found the vehicle in the color I wanted the next day. Also, I was given the opportunity to test drive the car a second time to share with friends and family. The negotiation process progressed over a few days and I met my goal to purchase a car. Jean-Pierre Kabarra in finance walked me through the paperwork and I selected a maintenance package that fit my needs. I will continue to service my new vehicle at Marin Acura in the future. The entire team is easy going. It was a pleasant experience. More

Best Deal Out There We have been shopping for an MDX for months. Not only did we find the best price at Acura Marin, but the best customer service. We have been shopping for an MDX for months. Not only did we find the best price at Acura Marin, but the best customer service. More

RDX Purchase I made several visits to Marin Acura. I worked with Manny. He was friendly and didn't make me feel pressured to buy. He answered my questions before a I made several visits to Marin Acura. I worked with Manny. He was friendly and didn't make me feel pressured to buy. He answered my questions before and after my purchase.I would buy from him again. More

I purchased an MDX from Marin Acura. I worked with Edmond Kim for this purchase. Edmond provided to me an excellent and professional service. The negotiation process with Edmond was so easy because Edmond Kim for this purchase. Edmond provided to me an excellent and professional service. The negotiation process with Edmond was so easy because he gave me a fair and competitive offer. His offer was better than four other offers that I received from the other dealers. He was flexible with his time and prompt in responding to emails and phone call. It was a pleasure buying the car with Edmond. I would absolutely recommend Edmond to my friend and family for their future purchase of an Acura vehicle. More

Review On recent purchase Just want to say that this was the best customer service I've had in a long time! Edmond as well as Marvin were very professional, courteous, and frie Just want to say that this was the best customer service I've had in a long time! Edmond as well as Marvin were very professional, courteous, and friendly. So was J.P. Thanks everyone for the awesome experience! More

Outstanding service oriented team. They are simply outstanding and make it very easy to purchase a new Acura. Simply great people. I would recommend this dealership. outstanding and make it very easy to purchase a new Acura. Simply great people. I would recommend this dealership. More

Straight forward answers and honest treatment. Salesman Straight forward answers and honest treatment. Salesman (Edmond Kim) was helpful, knowledgeable, and never pushy. Very accommodating when answering Straight forward answers and honest treatment. Salesman (Edmond Kim) was helpful, knowledgeable, and never pushy. Very accommodating when answering questions relating to the new vehicle. Responsive a in correcting some minor defects (cleaning some leather spots and ordering a damaged kick plate. Would recommend the dealership, and in particular, Edmond Kim. More

I was impressed with Edmond Kim's knowledge of the vehicles and his overall demeanor. He was friendly and professional. I also liked that he never bad-mouthed another car. He just gave reasons why vehicles and his overall demeanor. He was friendly and professional. I also liked that he never bad-mouthed another car. He just gave reasons why the Acura MDX was a better choice. It may seem small, but I really dislike when sales people immediately put-down their competition or suggest that you are not intelligent for even looking at other options. Edmond displayed courtesy and excitement for the product- which is why we stuck around. Karen Kraut was also extremely friendly and professional. She immediately realized that I was frustrated with having to return to the dealership less than 24 hours later with a nail in my tire (these things happen). She efficiently provided a loaner and promised to take care of the tire, the floor mats, and interior/exterior coating. I look forward to working with her again. My overall experience with the dealership was just so-so. After we said yes to the price, it was 60 minutes of waiting for nothing. At 8 pm, we stated we were leaving and asked for the car to be ready the next day. There was a quick rush to get us a contract, but I have no idea why the 8 men sitting around could not speed up the process. Watching the "manager' sit in an office looking at his smart phone did not help. The discussion on the price was not well articulated - it ended up being higher than stated, but we were so frustrated by the extended wait time, that we relented. Again, doesn't leave a good feeling when you don't feel like you are being respected. We were promised the car would be detailed, but it wasn't. There was loose change and pretzels in a cup holder and shoe prints on rear seat. Additionally, while it may seem petty, I find it annoying to buy an expensive car and then immediately stop at a gas station since it only came with a quarter tank. The cherry-on-top of this experience was finding a nail in the tire the very next morning (less than 24 hours - after driving straight home). It was probably just a coincidence, but it compounded our feelings of frustration. More

Thorough inspection/report with photos allowed me to have 100% confidence that the work being recommended needed to be done. The responsiveness of the service team demonstrated their commitment to customer s 100% confidence that the work being recommended needed to be done. The responsiveness of the service team demonstrated their commitment to customer service. Because I had a limited budget, they helped me determine which repairs were most urgent, and schedule the less urgent repairs for a later date. Everyone I dealt with was both informative AND friendly. More