Marin Acura

Pleasant, Personal, Professional, Positive, & PAINLESS NUTSHELL: Pleasant, personal, prompt, professional, positive, and PAINLESS. DETAILS: After a less-than-stellar experience at Lexus of Marin the we NUTSHELL: Pleasant, personal, prompt, professional, positive, and PAINLESS. DETAILS: After a less-than-stellar experience at Lexus of Marin the weekend before, I spontaneously called Marin Acura one day after work and said I'd be in 15 minutes later to look at whatever was more-or-less equivalent to a Lexus NX. Edmond was ready with two used RDXs in my price range. During the test drives, Edmond explained the features of the RDX and answered all my questions, but without the "sales pitch" that one often gets from sales people. (He also patiently listened to my complaints about the Lexus dealership, but without jumping on the bandwagon; very professional.) Edmond navigated the preliminary paperwork process efficiently and effectively; not once did I feel like I was waiting around unnecessarily. Then he introduced me to finance director Jean-Pierre Kabbara who made the financial paperwork process entertaining and fun, and who also seemed focused on efficiency and effectiveness. When the sale was complete, Edmond made certain I was comfortable with the basic vehicle features and asked me to return sometime during the next few days for a complete review of ALL the features with their specialist, Ricardo, which I did; I was very impressed by Ricardo's knowledge and thoroughness. Edmond showed me around the facilities, which were impeccable; truly the nicest I've seen during my search for a car over the past several weeks. Additionally, he made a point of introducing me to general manager, Debi Stevens-Byrnes, who not only welcomed me to "the Acura family", but also knew without being reminded that I'm a teacher. For someone like me, who doesn't like shopping in general, much less shopping for a car, the entire process was painless. I'm happy to be part of this "family". ;-) More

Great customer experience Eddie Gutfeld was so easy to work with, He was professional, easy going, and all around great guy. Jean Pierre Kabbara was also very friendly and grea Eddie Gutfeld was so easy to work with, He was professional, easy going, and all around great guy. Jean Pierre Kabbara was also very friendly and great to work with. I would highly recommend buying a car at Marin Acura, and specifically work with both of these gentleman. They made the process easy and painless. More

Friendly, honest, and knowledgeable Eddie at Marin Acura has been very friendly and knowledgeable. He helped me make the right decision about a big purchase. Thanks for your honesty and Eddie at Marin Acura has been very friendly and knowledgeable. He helped me make the right decision about a big purchase. Thanks for your honesty and humor along the way Eddie. It has been a great experience working with you. More

Enjoyable and painless Started our contact with Edmond via e-mail, gave him the model my wife was interested in. He responded to us immediately, they had the model we were Started our contact with Edmond via e-mail, gave him the model my wife was interested in. He responded to us immediately, they had the model we were looking for. Made an appt and my wife test drove the RDX that she was interested in. Of course she fell in love with it, especially the all-wheel drive. Walked in to do the paperwork, because my wife was not going to go home without her new car. JP was quite humorous, knowledgeable and efficient, we were finished within an hour. My wife then went over to learn how to use all of the tech,with, I believe his name is Daniel, who was very patient with my wife. She learned so much, that she almost feels she can fly a plane! All and all our experience in purchasing a 2019 RDX AWD w/Adv Tech with the assistance of Edmond, Jean-Pierre and Daniel made our Saturday well worth it and me with a very happy wife! More

Excellent service Fantastic deal on the that I was looking for. Staff was very helpful and not pushy. Great service and very helpful. I highly recommend this dealer shi Fantastic deal on the that I was looking for. Staff was very helpful and not pushy. Great service and very helpful. I highly recommend this dealer ship. More

Thank you for all your help Eddie! I recently purchased a 2019 Acura RDX Tech at Marin Acura. I got the best price in the whole Bay Area at Acura Marin.Eddie was amazing to work with.He I recently purchased a 2019 Acura RDX Tech at Marin Acura. I got the best price in the whole Bay Area at Acura Marin.Eddie was amazing to work with.He made the process comfortable, consistently provided his professional service,answered our questions quickly via emails or phones,helped us understand all of our options & explained everything along the way. I will definitely recommend Eddie & Marin Acura to friends, family, co-workers, & everyone admiring by beautiful new Acura.It was a great and comfortable buying experience with Eddie without any pressure. Thank you so much Eddie! More

Bought a car Sales and Edmond was great. When to the dealership and got the car fast. Will have family and friends go to Edmond to buy a car Sales and Edmond was great. When to the dealership and got the car fast. Will have family and friends go to Edmond to buy a car More

experience and professionalism in one Edmond was quick to the draw out of the starting gate, service and response rate were above what I expected, I would recommend him to friends and fami Edmond was quick to the draw out of the starting gate, service and response rate were above what I expected, I would recommend him to friends and family for future opportunities. More

Customer Service From the moment I walked into this dealership, the customer service was exceptional. From the sales manager who met me at the door to Edmund Kim, my From the moment I walked into this dealership, the customer service was exceptional. From the sales manager who met me at the door to Edmund Kim, my sales consultant, I was treated with attention and professionalism. Edmund took me through the process and even continued to respond to my request (for car accessory) days after the deal was done. I would highly recommend Edmund Kim. More

Great Experience! Edmond was great from the get go. I submitted my interest online and heard from him within minutes. He got me in the same day to get a trade value on Edmond was great from the get go. I submitted my interest online and heard from him within minutes. He got me in the same day to get a trade value on my car. I wasn't able to go back with my husband for a few days but Edmond was super responsive when I called with questions. I also really appreciated Daniel taking the time to teach me about the car as this one has a lot more tech than I was used to. More