Marin Acura

I've bought many new cars in the last thirty years, mostly Hondas but also BMWs and such. Today I purchased a 2012 Acura MDX from Marin Acura, and I can emphatically testify that this was, from start t mostly Hondas but also BMWs and such. Today I purchased a 2012 Acura MDX from Marin Acura, and I can emphatically testify that this was, from start to finish, the smoothest, most congenial, low stress, and best value automobile purchase I've ever had. Kudos go to Mike, the sales manager, for following up – without undue pressure – my initial inquiries, as we waited for the right model to arrive. And for building my confidence that it was worth driving 90 minutes from home to get to Marin. And, Jean-Pierre, the finance manager also gets top marks for his incredible efficiency, clarity, and outstanding humor. But, my strongest appreciation goes to Patrick Fan, my salesman, for his polite, respectful initial calls to my home, and then especially for his treatment from the moment he greeted me by name at the door upon arrival. He was outstanding in all ways...competent, quick, efficient, an excellent communicator, and gracious. Am I really talking about car dealers?? Pinch me. Marin Acura transformed three decades of auto purchasing experience in one fell swoop. Acura is very fortunate to have Patrick, and Mike, and Jean-Pierre. These guys are incredible. Needless to say...they get six out of five stars! More

Steven is an easy-going salesman who is quite knowledgeable on the cars he sells, particularly the TSX 6-speed manual, 4-door (they don't make this 6-speed shift anymore). Fortunately for me, I knowledgeable on the cars he sells, particularly the TSX 6-speed manual, 4-door (they don't make this 6-speed shift anymore). Fortunately for me, I stumbled upon a 2004 one with less than 48k in immaculate condition with a meticulous and clean CarFacts record. Steven made this car easy to purchase. I didn't have my checkbook and he said it was no problem to do the paperwork first and then I could drive my new car home to get it. He took my daughter to find water, crayons and a coloring book. We had fun coloring while Steven completed all the many forms that go into purchasing a car. When I drove home I noticed there were no car mats. When I told him there were none, he said he would order them and have them for me before the end of the week. Two days later he called to say the new mats were in. If you're in the market for an Acura and want a hassle-free experience, call Steven. More

Once I got to Edward Kim, my experience with Marin Acura was professional, speedy, and positive. The reason I am taking the time to write a positive review is because promises were made and kept - after th was professional, speedy, and positive. The reason I am taking the time to write a positive review is because promises were made and kept - after the money had exchanged hands. I purchased a used car from Edward but the past owner hadn't turned in the spare key. He promised to acquire it asap and if not, to pay for the replacement. After a month of him trying while I was doubting I would ever see it, he followed through with his promise and paid for a replacement. ($150) I appreciate the attitude, tone, and sincerity after the sale when it was not required and that deserves recognition. I would buy from him again. -Rob More

We shopped everywhere and by far and I mean, BY FAR, Marin Acura won out. It wasn’t even close. Steve Kerekesh was extremely helpful and eminently patient. Steve’s knowledge of the product was fanta Marin Acura won out. It wasn’t even close. Steve Kerekesh was extremely helpful and eminently patient. Steve’s knowledge of the product was fantastic. He could answer any question correctly and thoroughly, instantly. We wanted some specific options on the car as well as a desired color and interior combination. Steve was able to tell us within minutes if what we wanted was even available. We were never pressured and no attempt was made to intimidate or bully us. We arrived at a fair price rather quickly. We went in on a Monday afternoon and by Wednesday afternoon, were driving the car we wanted. Steve explained every detail of the functions of the car to be sure we were comfortable before driving away. Above and beyond…our old car was destroyed in an accident, so we had none but still had plenty of places to be while the new car was transferred and options installed. Marin Acura gave us a new car to drive for two days – yes, the tank was full when we got it. Thanks Steve. More

This review is for Service Dept. Went in to ask a This review is for Service Dept. Went in to ask a questions about a low battery message coming up on my ZDX info screen . Didn't think they would This review is for Service Dept. Went in to ask a questions about a low battery message coming up on my ZDX info screen . Didn't think they would have time to take care of the problem, just thought they'd tell me what the heck it meant ! But to my surprise, the really nice Service guy, Marvin, told me he could take care of it right then and there ! He went out of his way to make sure I was happy and printed up the actual recall latter sent to the dealership about what they were going to do in detail. Hey he even put on my new license plates that came in the mail, and I didn't even buy my car there ( they didn't have the right ZDX n stock ) . I'm very proud to have the Marin Acura plate frames on my car ! Great people, very helpful. I left very happy and didn't even mind the wait for an hour. The facilities are all so nice that I didn't even mind being there. Its obvious the dealership values their customer's time and they go above and beyond in making the place comfortable and even cozy !!! More

This is the second time we have worked with this dealership and it will not be the last. The team is accommodating and everyone was a pleasure to work with. I foresee a long term relationship with t dealership and it will not be the last. The team is accommodating and everyone was a pleasure to work with. I foresee a long term relationship with this dealer! More

I traded in my second Acura MDX bought from Marin Acura to get a new one. The people there from top to bottom, including service dept. bend over backward to be helpful. I mean every dept.: sales, service to get a new one. The people there from top to bottom, including service dept. bend over backward to be helpful. I mean every dept.: sales, service, finance...even the G.M. The price of the MDX was super and all the finances were explained very well. When we got the car, Edmond set up everything for us...computer, lights, locks...a long list of options to get the car just the way you want it. This is a great place to buy a car! More

Great dealership to work with. Very knowledgeable sales staff about their vehicles as well as competing vehicles in the same class. Took the time to understand my needs and wants in a car. Were very patien staff about their vehicles as well as competing vehicles in the same class. Took the time to understand my needs and wants in a car. Were very patient with me thru out my week long car shopping search and worked hard to ern my business! More

My husband was looking for a used car, he found an Acura TL that he was interested in. It was located at Marin Acura, Since we live in the valley he called them to get more information on the Acura, they to TL that he was interested in. It was located at Marin Acura, Since we live in the valley he called them to get more information on the Acura, they told him the car's story. He liked what he heard so he asked them what they could do to help him qualify for the car. since we lived two hours away from them he did not want to make a trip over there if he would not be able to qualify for the car. They told him to give them a little time to see what they could do, and that they would call him back in hour, and they did. they told him the deal that they could do for him with a low payment and a good intrest rate. So he told them that he wanted the car but that it would take us a couple of hrs to get there, they said no problem. When we got there they had the car ready for my husband to test drive it. After his test drive and him decideng that he wanted the car for sure, they did not waste any time in get the papers signed so that way we could be out of there soon since we had a two hour drive home. My husband and I normally do not enjoy buying cars and dealling with car sellsmen but this time we do not feel that way the staff at Marin Acura was so kind and thoughtful that we will shop there again, and we gladly recomend them to any one who wants to buy a new or used car. The car my husband bought from them is great we both love it. My thanks to them for the kindness they showed we didnot feel like we were just another sell. More

An unexpected purchase due to a pleasant experience. An unexpected purchase due to a pleasant experience. My '04 TSX needed something checked out, so while it was in the shop, I wandered over to the c An unexpected purchase due to a pleasant experience. My '04 TSX needed something checked out, so while it was in the shop, I wandered over to the car lot. Greg Edwards ended up helping me out. After a test drive of a used MDX, I was interested in trading up. After an hour of back and forth negotiations, in which Greg and his sales manager were very polite and didn't play games, they accepted my terms of the trade. Since I didn't need a car that day, and I did my homework on the dealership internet connection, I stuck to my guns and I walked away with a good deal. Everyone was happy- I got the price I wanted on my trade in and on the car I bought, and the dealership got a quick sale on a used vehicle with more miles on it than many would want. Since I've dealt with dealerships that ranged from absolute crooks to professional good guys, I would put Greg and his manager squarely in the good category. My car is running great, and I'm very happy that a quick decision on my part to unexpectedly buy a car was the right choice. I would highly recommend Greg Edwards- he doesn't play games, and is respectful and good at what he does. Dean Harrend in Service is also great, very friendly and knowledgeable. Thanks, Marin Acura! More