Marietta Toyota - Service Center

3 visits for a simple warranty part to be replaced. 4 hours of total wait time, last visit I saw the vehicle ready in lot for 30 minutes before they came to tell me it was ready. They made me wait long o hours of total wait time, last visit I saw the vehicle ready in lot for 30 minutes before they came to tell me it was ready. They made me wait long on purpose, they do not value customers time or respect them. Overheard office staff talking very loud about risque topics of sexual nature and using profanity. Seems service staff acts like they run the world. Rather than listening to a customer complaints they just tell you what they think you want to hear. I will NEVER bring another vehicle here for service I will drive across town in mid summer heat and traffic and be willing to pay more for decent service. More

I have always owned a Toyota vehicle. I am a loyal customer of that brand. However, I WILL NEVER BUY A TOYOTA AGAIN!!!!! EVER!!!! Marietta Toyota on Cobb Parkway is CRAP!!!! The service center is HORR customer of that brand. However, I WILL NEVER BUY A TOYOTA AGAIN!!!!! EVER!!!! Marietta Toyota on Cobb Parkway is CRAP!!!! The service center is HORRIBLE!!!! Worst attitudes there this morning as if I owe THEM SOMETHING!!! I have a 2008 Avalon that has a headlight out IN LESS THAN 5 YEARS and they will not replace it unless I pay $300!!! Toyota is crooked, and CLEARLY doesn't stand by their work/products... Hyundai has warranties that last up to TEN YEARS and 200K miles and their cars are way cheaper!!! That is a HUGE slap in the face! I was looking to get a Lexus next year but after this experience my next car WILL NOT be a Toyota! Don't be fooled... they are not the company they used to be!!!!! More

I purchased my car @ Marietta, and have been back for minor body work as well as all of my service calls. I have always been pleased with the work as well as the customer service from the cashiers to th minor body work as well as all of my service calls. I have always been pleased with the work as well as the customer service from the cashiers to the salesmen and service personnel. I always feel that I can count on them for honest reliable service. More

This place is a total ripoff. My my camry was under 6 yr extended warranty and the water pump had an issue, Josh Mimms and others told that toyota covers it and later the service technicians at marietta to extended warranty and the water pump had an issue, Josh Mimms and others told that toyota covers it and later the service technicians at marietta toyota broke the bolt and made sure the claim got rejected by toyota. Also the staff were very rude. Tom Ravita and Cal Piper though they are in sr management, used foul langage in presence women and 3 year kids. Also, my friends had bad experience with these folks while servicing their toyotas. Please choose some other place. DS More

The following events took place in October/November 2001. After replacing the clutch on my wife's RAV4 (which had approximately 60000 miles on the odometer), the service department neglected to re-install t After replacing the clutch on my wife's RAV4 (which had approximately 60000 miles on the odometer), the service department neglected to re-install the transaxle vacume hoses. This resulted in 2 emissions inspection failures, and $129 for the third emissions inspection (the 2nd inspection is always free if the 1st fails) and "troubleguessing" charges, for which we were NOT reimbursed. Cobb County Toyota quickly diagnosed AND FIXED the problem FOR FREE, afterwhich the car passed the final emissions inspection at Marietta Toyota. On top of all that, they put a nice big DENT in the RHS front fender, and it took 2 weeks of arguing with the dealership manager (Mathiews) before they finally fixed it to our satisfaction. I HAVE NOT BEEN BACK TO MARIETTA TOYOTA SINCE... More