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Marietta Toyota - Service Center

Marietta, GA

4.7
411 Reviews

411 Reviews of Marietta Toyota - Service Center

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April 09, 2024

Everything went decently. However, I believe I waited too long for a factory maintenance. I had an appointment at 3pm and did not receive my car until 2 hours later at 5. I wa More

by Bmojica99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not really talk to anyone which is part of the issue
Apr 10, 2024 -

Marietta Toyota responded

We're sorry to hear about your experience at our Service Center, BMojica99. Your feedback is valuable, and we apologize for any inconvenience caused by the wait time and lack of communication. Our Customer Relations Manager, Sarah, will investigate this matter and reach out to you directly to address your concerns and offer our sincerest apologies. If you have any questions or need immediate assistance, please don't hesitate to call us at (678) 831-4873. We appreciate your patience and hope to regain your trust in our services in the future.

April 04, 2024

Great staff service my car within hour without appointment.Really appreciate the staff and the teamwork More

by Fadare2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Marietta Toyota responded

Thank you, Fadare, for the 5-star review and for praising the great staff and teamwork at Marietta Toyota Service Center. Your appreciation means a lot to us. Remember, your next maintenance visit is due in 6 months or after 5,000 miles, whichever comes first. We’re proud to have been able to assist you and will be here for you in the future. Safe travels, and remember, we're only a click, phone call, or visit away whenever you need us!

April 03, 2024

Marietta Toyota always provides exceptional service. I have a great experience every time. I’m greeted with a warm welcome & the service technicians explain everything before doing work on my car. Thank More

by Rachellljohnson15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse smith
Apr 09, 2024 -

Marietta Toyota responded

Thank you, Rachel, for your 5-star review and for recognizing the exceptional service at Marietta Toyota Service Center. We're thrilled to hear about your consistently great experiences and the warm welcomes you've received. Special thanks for mentioning Jesse's helpfulness! Please remember that your next maintenance visit is due in 6 months or after 5,000 miles, whichever comes first. We’re grateful for your trust and are always here for you. Safe travels, and remember, we're only a click, phone call, or visit away whenever you need us!

April 03, 2024

Jeremiah was fast and efficient and was helpful in providing information about my car service. More

by Tyler Adams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah
Apr 03, 2024 -

Marietta Toyota responded

Thank you, Tyler, for your great review! We're thrilled to hear that Jeremiah provided you with fast and efficient service. Remember, your next maintenance visit is due in 6 months or 5000 miles, whichever comes first. We appreciate your trust in us and look forward to continuing to serve you. Safe travels, and remember, we're only a click, phone call, or visit away whenever you need us!

April 03, 2024

The experience is lacking-- every time I've driven up to the service center, it has taken multiple minutes to even catch an employee's eye. There is no acknowledgement of a customer's arrival.... I don't ex More

by VanOwner
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Bo
Apr 03, 2024 -

Marietta Toyota responded

We are sorry to hear that you have not felt welcomed at our Service Center. We will attempt to locate your record so we can apologize for your experience, but we are having trouble locating your customer file with this screen name ("VanOwner") -- would you please contact our Customer Relations Manager, Sarah, by phone at (678)831-4873 so we can gather additional details and assist you promptly?

April 02, 2024

The service was great. I was great asking them to check a couple of concerns and be told that they were not a problem. They’re honest. More

by thomas.marshall12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kessler
Apr 03, 2024 -

Marietta Toyota responded

Thank you, Thomas, for sharing your positive experience at Marietta Toyota Service Center! We're thrilled to hear that you appreciated our honesty and the quality of our service. Don't forget, your next maintenance visit is due in 6 months or after 5000 miles, whichever comes first. We're committed to being here for you and providing the trustworthy service you deserve. Safe travels, and remember, we're only a click, phone call, or visit away whenever you need us!

April 02, 2024

This dealership is convenient and very responsive to calls and questions. Service was fast and efficient. More

by Arie Motschman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse in service
Apr 03, 2024 -

Marietta Toyota responded

Thank you, Arie, for your kind words about Marietta Toyota Service Center! We're glad to hear our location, responsiveness, and efficient service met your needs. Remember, your next maintenance visit is due in 6 months or after 5000 miles, whichever comes first. We value your trust and look forward to continuing to serve you. Safe travels, and remember, we're only a click, phone call, or visit away whenever you need us!

April 02, 2024

Marietta Toyota is always honest with me about what my Toyota needs. I have no regrets purchasing my Toyota Corolla. More

by donwscottjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

Marietta Toyota responded

Thank you, Don, for your wonderful feedback! We're thrilled to hear you've had consistently honest experiences with us and are enjoying your Toyota Corolla. Remember, your next maintenance visit is due in 6 months or after 5000 miles, whichever comes first. We're committed to being here for you. Safe travels, and remember, we're only a click, phone call, or visit away whenever you need us!

April 02, 2024

Everyone was very professional and kind. They are extremely efficient and answered all my questions More

by ranimal51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau
Apr 03, 2024 -

Marietta Toyota responded

Thank you for sharing your positive experience at Marietta Toyota Service Center! We're delighted to hear about our team's professionalism and efficiency. Don't forget, your next maintenance visit is due in 6 months or after 5000 miles, whichever comes first. We're proud to be your trusted service provider and look forward to continuing to serve you. Safe travels, and remember, we're only a click, phone call, or visit away whenever you need us!

April 02, 2024

Never any issue with this dealership. keep doing what you guys do. Thanks a lot. More

by ERAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

Marietta Toyota responded

Thank you, Erac, for the glowing review! We're delighted to hear that you've consistently had positive experiences with us. We'll certainly keep doing what we do best! Don't forget, your next maintenance visit is due in 6 months or after 5000 miles, whichever comes first. We value your continued trust and look forward to serving you again. Safe travels, and remember, we're only a click, phone call, or visit away whenever you need us!

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