Marietta Toyota - Service Center

Excellent service for many years I bought my first Toyota at Marietta Toyota in 1997. It was a Corolla and I was diligent about having it serviced on time. I never once had a bad ex I bought my first Toyota at Marietta Toyota in 1997. It was a Corolla and I was diligent about having it serviced on time. I never once had a bad experience with the service department people or anyone else I encountered there. When my Corolla had 123,000 miles on it, I sold it. I then purchased a new Camry there in 2011. It was the same story for this car...a great deal and wonderful service. My husband also purchased his 2007 Sienna here and got an excellent deal with quality service from the service department. We used the services of their body shop one time and it was a pleasant experience. They did an excellent job! Perry Kinney sold us our vehicles and Josh usually was the service person we dealt with when we'd come in for our regular service. More

phenomenal service-professional They deliver what they promise and in a very fair amount of time. Customers keep coming back! I have been doing business with this department for ov They deliver what they promise and in a very fair amount of time. Customers keep coming back! I have been doing business with this department for over 15 years and have purchased several used cars with no problems (never had to return----they said they were certified, and they were)! More

Horriable Cashier Went to have my car looked at a few times at the marrietta toyato car shop. Everything was fine until I was being cashed out and the casher Christine Went to have my car looked at a few times at the marrietta toyato car shop. Everything was fine until I was being cashed out and the casher Christine was just Horriable she slammed doors and was just so rude in her tone . It seemed like she had a lot going on and brought it to work. I have complained several times to the manger and he just doesn't seem to care or do a thing about it. That place seems to become more and more unprofessional Everytime I go in. I do not recommend going there to anyone at this time. More

Damaged my car and didn't give me a courtesy call Dont trust the crooks with a single penny! I dropped of my brand new car for a repair and when I picked it up there was a deep scratch across the hoo Dont trust the crooks with a single penny! I dropped of my brand new car for a repair and when I picked it up there was a deep scratch across the hood and all along the rear fender. When I took the car in it was 2 months off the lot. No one even bothered to give me a courtesy call and let me know that the car had been damaged as if I would not notice when I went to pick it up. The team was rude an very unhelpful DO NOT TRUST Christine Rattazzi! I was out of my car for 7 weeks, and went back 2 additional times because the scratches and were not removed from the vehicle. Concated the owner BJ Hope and he hung up the phone on me. SHAME ON YOU!! More

Disappointing service experience Extremely disappointing experience. Took my wife's Scion xA in for a CEL. They quickly "diagnosed" the problem as being a faulty charcoal canister, wh Extremely disappointing experience. Took my wife's Scion xA in for a CEL. They quickly "diagnosed" the problem as being a faulty charcoal canister, which ended up costing $540 to replace. Within 48 hours, the CEL light came back on with the same code. We basically paid $540 for them to reset the CEL. I could have done that at home and burned the cash and at least saved the time spent sitting in the waiting room. We brought the car back in today, and despite the fact that we've already paid them $500+ to fix the problem and they've fixed nothing, they're charging us another $150 to replace another part. I assume they want us to keep paying them to unnecessarily replace parts until they get it right. Not exactly what I'm looking for in a professional service shop. If you want to save time and money, I'd take your car to some place that gets it right the first time and will stand behind their work. This is definitely the last time we use them. More

These people are the best! I've been to other mechanics in the area before Marietta, both dealership and independent, and the are by far the most reliable and honest in their service department. mechanics in the area before Marietta, both dealership and independent, and the are by far the most reliable and honest in their service department. They will let you know the problems the car is having and what could wait to be serviced. You will not go if for an oil change and come out with a massive bill for a dozen other problems. But they will tell you if a problem may be on the horizon. The last time I brought my car in they informed me that the check engine light was indicating that the catalytic converter needed to be replaced, I was given enough time to save up for the part. When I brought the car in for the new converter they informed me that the car may pass emission inspection and completed the test before replacing the part. The car passed inspection, so I could save the money on the converter. I will definitely be bringing my car back to Marietta- especially when I actually need to get the converter replaced. More

My experience with Marietta Toyota service was excellent. The service department was very organized friendly and quick (28 mins total). I bought my Tacoma here and I'm glad to see that the friendly helpful The service department was very organized friendly and quick (28 mins total). I bought my Tacoma here and I'm glad to see that the friendly helpful sales attitude extends to the service department. After a bad experience with another toyota dealership's service department up the road, it's important to remember that sales is once and service is continuous when choosing a dealership. More

DO NOT UNDER ANY CIRCUMSTANCES TAKE YOUR CAR HERE. I dropped my 2012 car off for a maintenance repair and come back and there was a scratch that extended across the hood along with numerous scratches an dropped my 2012 car off for a maintenance repair and come back and there was a scratch that extended across the hood along with numerous scratches and scuffs along the passenger side of the vehicle. If you like poor customer service and diminished value of your vehicle then this is the place for you. OTHERWISE AVOID THIS SERVICE DEPARTMENT More

3 visits for a simple warranty part to be replaced. 4 hours of total wait time, last visit I saw the vehicle ready in lot for 30 minutes before they came to tell me it was ready. They made me wait long o hours of total wait time, last visit I saw the vehicle ready in lot for 30 minutes before they came to tell me it was ready. They made me wait long on purpose, they do not value customers time or respect them. Overheard office staff talking very loud about risque topics of sexual nature and using profanity. Seems service staff acts like they run the world. Rather than listening to a customer complaints they just tell you what they think you want to hear. I will NEVER bring another vehicle here for service I will drive across town in mid summer heat and traffic and be willing to pay more for decent service. More

I have always owned a Toyota vehicle. I am a loyal customer of that brand. However, I WILL NEVER BUY A TOYOTA AGAIN!!!!! EVER!!!! Marietta Toyota on Cobb Parkway is CRAP!!!! The service center is HORR customer of that brand. However, I WILL NEVER BUY A TOYOTA AGAIN!!!!! EVER!!!! Marietta Toyota on Cobb Parkway is CRAP!!!! The service center is HORRIBLE!!!! Worst attitudes there this morning as if I owe THEM SOMETHING!!! I have a 2008 Avalon that has a headlight out IN LESS THAN 5 YEARS and they will not replace it unless I pay $300!!! Toyota is crooked, and CLEARLY doesn't stand by their work/products... Hyundai has warranties that last up to TEN YEARS and 200K miles and their cars are way cheaper!!! That is a HUGE slap in the face! I was looking to get a Lexus next year but after this experience my next car WILL NOT be a Toyota! Don't be fooled... they are not the company they used to be!!!!! More