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Marietta Toyota - Service Center

Marietta, GA

4.7
416 Reviews

416 Reviews of Marietta Toyota - Service Center

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March 09, 2022

Great work, but the wait time is outrageous and unprofessional. Always disappointed with the wait, but the service is good which keeps me coming back. I can go anywhere for the service but would ra More

by Chantalle Colbert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I’m unsure of who I worked with
Mar 11, 2022 -

Marietta Toyota responded

Thank you for your feedback. We're sorry to hear that you were disappointed in the wait time during your most recent service visit. We will ask your Service Advisor to review your repair order and reach out to you. Thank you.

March 03, 2022

Honestly, if I could rate this zero stars, I would. Had a relatively routine maintenance here. They broke something on the base of the car and caused a good bit of cosmetic damage, which they basically More

by Neil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keith Mitchell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2022 -

Marietta Toyota responded

Thank you for your feedback. We're sorry to hear that this visit to our Service Center was disappointing. Please reach out to our Client Care Manager, Drenni C, at (770)281-9522 so we can gather additional information and assist you promptly.

February 27, 2022

Courteous staff, professional and knowledgeable. Zack H was awesome during my last visit. Ask for him. I’m sure there are other good advisors too. More

by enawoghiren
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Gonzalez
Feb 28, 2022 -

Marietta Toyota responded

Hurrah! Thanks for letting us know that Zack H. and the rest of our Service Team took excellent care of you! We greatly appreciate you choosing Marietta Toyota Service Center on Cobb Parkway SE for all your automotive needs. Marietta Toyota has been locally owned and operated since 1975, and we are proud to be your Toyota Dealership, offering new Toyota's, used Toyota's, Service & Maintenance, Genuine Toyota Parts and Accessories, Toyota Tire Center, Toyota Rent A Car, & Collision and Auto Body Repair Center.

February 16, 2022

Awesome customer service everytime and this is my third Toyota purchased from this dealer. I am a health care worker and one of the service guys said to me, “Thank you for your service……,who does that???…… More

by Khaex
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bo, a service guy, also Marco Altamirano my service advisor. Awesome guys!
Feb 17, 2022 -

Marietta Toyota responded

Congratulations on your New Toyota! We greatly appreciate all of our healthcare workers and first responders, who work in our community to keep our families and neighbors safe. Thank you for your service!

February 12, 2022

Great customer service skills. Service received at your schedule time and always feel welcome whenever you stop by their service station. More

by Roseleine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave
Feb 14, 2022 -

Marietta Toyota responded

Great! Thank you for sharing your experience Roseleine! We greatly appreciate you choosing Marietta Toyota Service Center on Cobb Parkway SE for all your automotive needs. Marietta Toyota has been locally owned and operated since 1975, and we are proud to be your Toyota Dealership, offering new Toyota's, used Toyota's, Service & Maintenance, Genuine Toyota Parts and Accessories, Toyota Tire Center, Toyota Rent A Car, & Collision and Auto Body Repair Center.

February 08, 2022

I have used this dealership for more than 5 years with no complaints until yesterday. I went for an oil change, heading home I noticed my engine maintenance light was still flashing and the sticker for More

by Sam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zack
Feb 08, 2022 -

Marietta Toyota responded

We're sorry to hear that our Service Team disappointed you by not resetting the maintenance light / replacing the maintenance sticker. We have reached out to your Service Advisor (Zach H) and asked them to follow up with you to get those items corrected for you promptly! Thank you again for your feedback.

Feb 08, 2022 -

Sam responded

Hi, thank you for the follow-up, Zack was able to attend to me this afternoon and fixed the issues. Best, Sam

February 08, 2022

I needed a set of tires and they worked me in. I trust them and rely on their service. More

by Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zack & Harry
Feb 09, 2022 -

Marietta Toyota responded

Thank you for the glowing recommendation! We greatly appreciate you choosing Marietta Toyota Service Center on Cobb Parkway South for all your automotive needs.

February 07, 2022

Great customer service! Zach was awesome. Friendly, polite and detailed on what my car needed to be done. Highly recommend this dealership for service and Zach. More

by John C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach
Feb 08, 2022 -

Marietta Toyota responded

Great to hear! Thanks for sharing your positive experience with Zach Hall and the rest of our Service Team! We greatly appreciate you choosing Marietta Toyota on Cobb Parkway SE for all your automotive needs. Marietta Toyota has been locally owned and operated since 1975, and we are proud to be your Toyota Dealership, offering new Toyota's, used Toyota's, Service & Maintenance, Genuine Toyota Parts and Accessories, Toyota Tire Center, Toyota Rent A Car, & Collision and Auto Body Repair Center.

February 07, 2022

Everything was quick and efficient! They explained in detail everything I needed done to my car regardless if I wanted it done that day or another to keep me in the loop! Everyone was also very kind! Def More

by Nwanebochinaza160
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

Marietta Toyota responded

Great to hear! Thanks for sharing your positive experience with our Service Team! We greatly appreciate you choosing Marietta Toyota on Cobb Parkway SE for all your automotive needs. Marietta Toyota has been locally owned and operated since 1975, and we are proud to be your Toyota Dealership, offering new Toyota's, used Toyota's, Service & Maintenance, Genuine Toyota Parts and Accessories, Toyota Tire Center, Toyota Rent A Car, & Collision and Auto Body Repair Center.

February 06, 2022

Great service, in time, kind and professional people I missed my scheduled time by morning, but in the afternoon they did the 10k service More

by Ricbolsoni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Gonzalez
Feb 08, 2022 -

Marietta Toyota responded

Wonderful! Thanks for sharing your positive experience with our Service Team! We greatly appreciate you choosing Marietta Toyota on Cobb Parkway SE for all your automotive needs. Marietta Toyota has been locally owned and operated since 1975, and we are proud to be your Toyota Dealership, offering new Toyota's, used Toyota's, Service & Maintenance, Genuine Toyota Parts and Accessories, Toyota Tire Center, Toyota Rent A Car, & Collision and Auto Body Repair Center.

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