Marietta Toyota

l really don't have anything bad to say about my experience at the marietta Toyota. Just to say the customer service was Great l had a litter problem with the car Wayne too care of it.Great guy,ve experience at the marietta Toyota. Just to say the customer service was Great l had a litter problem with the car Wayne too care of it.Great guy,very professional.l will recommend friend and famely. Thank You. More

Robert Glover provided outstanding customer service. He was extremely helpful when I lost my job and wasn't sure if I can purchase the car. He worked with the dealership upper management staff and they al was extremely helpful when I lost my job and wasn't sure if I can purchase the car. He worked with the dealership upper management staff and they all pull together to support me. When I was able to find a job, they made the purchase process effortless. Robert took the time to explain the features of the car and help ease the concern my mother and brother on purchasing the car. After the purchase, he continue to provide outstanding service by explaining to me the process to get my car tag as well as on how to handle the recall due to a faulty gas pedal. I will recommend him to anyone interested in purchasing a Toyota. He truly represented Marietta Toyota in an great manner. The dealership should be very proud. More

This was my first time buying a car and Marietta Toyota was extremely helpful and made my experience as simple as possible, I have rented from them before and I am glad I decided to buy my car through them was extremely helpful and made my experience as simple as possible, I have rented from them before and I am glad I decided to buy my car through them. Everyone there is friendly and the follow-thru is amazing. Jerry was great, and I'll definitly be going back! More

Jerry Massa spent a lot of time with me, helping get the exact type of Highlander I wanted. This was especially significant because I wanted to take advantage of the "Cash for Clunker" program and he, alon exact type of Highlander I wanted. This was especially significant because I wanted to take advantage of the "Cash for Clunker" program and he, along with everyone else in the car business at that time, was super busy. Not only did I feel like I got a very fair deal, but I also felt that the service went beyond what I've experienced before. More

I purchased my car @ Marietta, and have been back for minor body work as well as all of my service calls. I have always been pleased with the work as well as the customer service from the cashiers to th minor body work as well as all of my service calls. I have always been pleased with the work as well as the customer service from the cashiers to the salesmen and service personnel. I always feel that I can count on them for honest reliable service. More

I have been dealing with Marietta Toyota for over 6 years now. First in their service department for my other vehicles, then ultimately I bought a new Toyota Avalon. I have had both Ford and Lexus serviced now. First in their service department for my other vehicles, then ultimately I bought a new Toyota Avalon. I have had both Ford and Lexus serviced and repairs donte in the body shop. I have also bought parts for both cars from them and had them installed by the service department. The body shop as also done work on all of my cars. More

Overall my experience at Marietta Toyota was great! Wayne was very punctual when we arrived. Making us feel comfortable about how to being buying a car. He asked all the right questions and new where to sta was very punctual when we arrived. Making us feel comfortable about how to being buying a car. He asked all the right questions and new where to start looking based on my answers. He was very knowledgeable about each car we looked at which made him seem very confident. I trusted him to help me find the right car for me and I'm so Glad we purchased with him at Marietta Toyota!! More

Wanted to purchase a Highlander 2010 and the sales associate said they have one coming in and I can put a deposit if I want the Limited model. I test drove the Sport and liked it's suspension better b associate said they have one coming in and I can put a deposit if I want the Limited model. I test drove the Sport and liked it's suspension better but I wanted the rear power door which I was told that wasn't available in Sport trim. Also was told that Limited has 19" wheels vs 17" ones in Sport. I gave him the deposit in good faith but when I was browsing Toyota's website I found the power rear door listed as an option in Sport trim and also found that the Sport comes with 19" wheels as well. It got ugly when I asked the sales rep to let me have the option to buy Sport. He started yelling and acting totally unprofessional. The manager was more of the same. I did get the Limited since I had put 1000$ deposit which they used to pressure me. More

Very surreal (and somewhat frightening) experience at Marietta Toyota. It's a long story, but it's worth it... I had already negotiated a good deal with another Toyota dealership inside the perimeter Marietta Toyota. It's a long story, but it's worth it... I had already negotiated a good deal with another Toyota dealership inside the perimeter, but, because we didn't move fast enough, this car was sold to someone else. So we went to Marietta Toyota because they had about 12 Highlanders, and we figured they'd be in the mood to negotiate. Carlyle, the sales rep, was nice enough. He showed us the car and started the negotiations with us. Of course, this is where the back and forth began. We'd give him a price, Carlyle would run off to the sales manager, then come back with a "counteroffer." It was, however, clear very quickly that we would not come to an agreement - our highest offer (which is more than the price that the other dealership had given us) was about $4,000 LESS than what Marietta Toyota was offering. We were ready to leave, but Carlyle insisted that we talk to his sales manager (he thought seeing this guy face-to-face would help the deal). When this sales manager showed up, it was evident that he was insulted by our offers. He was extremely rude and belligerent from the start. Then the guy got very very ugly. When we got up to leave, and I reached for the piece of paper containing our notes and negotiations, this sales manager jumped up, ripped the paper out of my hands, and told me to get out. He literally followed us to the door to kick us out! Our sales guy had a stunned look on his face (poor guy...I think he really WAS afraid of his sales manager). The only other customers in the place (there was only one other couple) were shocked as well. I'm neither a yeller nor a screamer. I don't go out of my way to insult people, and I generally treat business people as professionals until they prove otherwise. We had not done anything to provoke this kind of reaction. From the sales manager's physical demeanor, I was worried that he may actually physically assault us, so I told my wife to go back too our car immediately. I'm not sure why this guy is a sales manager. Even if our offers were too low for his taste, wouldn't a sales manager at a car dealership be able to deal with offers of all kinds without throwing a temper tantrum? All he had to say was, "No, we can't sell at that price." Perhaps this was a very poor attempt at the "good copy, bad cop" routine that most dealerships make you go through. I wasn't amused. Here are the final numbers - we ended up buying the exact same car from World Toyota for an out-the-door price that was close to $4,000 less than the lowest price Marietta price gave me (and for which they kicked us out). If you're in the market for a Toyota, there's no need to take my word for it. Just visit the two dealerships and compare. More