Marietta Toyota

Horrible Experience after they make the sale!!!! I went in to see if this particular dealership had the color I wanted in the Rav4. They too did not have it so due I already went to all the Toyota's I went in to see if this particular dealership had the color I wanted in the Rav4. They too did not have it so due I already went to all the Toyota's in the area I went ahead and purchased the car from this dealership. I had already got a good deal on the same vehicle at a different location and was set to go pick it up the same day if I was unable to locate the color I wanted that was already in stock. They seemed to be nice enough at this dealership and I told them if they matched what the previous dealership was doing then I would purchase it from them since I was already there. I ended up paying a little more for the car here but gained tinted windows and a lifetime powertrain warranty. (I really didn't need or want, but ok) I was told that it was a family owned business that they took pride in and seemed to want to work with you to sell a vehicle. So, because of these 2 reasons I bought the car here, let me remind you again that I received a better deal at a different location as well as I already had my financing (lower rate too) together and just needed to pick out a car. I also decided to let them do my financing since I was there for a while already and my bank was already closed and I wanted to go ahead and complete everything that day. That was probably the worse decision I have made during this whole car buying process. I got the warranties and was told I could cancel them at anytime. 4 days later I called to make an appointment to cancel the Gap insurance but keep the extended warranties and was told I would get a return call but never did. I then spoke to BJ the general manager and was advised it would be taken care and to schedule a time to come in. I have left literally 4 additional messages for both finance managers to call me back so I could come in or have them fax me the documents and have not heard anything back from ANYONE as of yet. I can not afford to come to the dealership and wait for hours (which seems to be the norm here) just to sign some documents when I have a busy work schedule. So I tried to go about it the right way and make an appointment as previously advised and that everything would be ready when I got there. I have been unable to even enjoy my vehicle due to the horrible experience I'm currently having with them and really don't even want it at this point. I just started driving the car after purchasing it 2 weeks ago, so still very low miles on it. I wish I never bought that car from them or financed it with them period. I am going to refinance my loan asap so I can be done with them all together and or trade it in somewhere else and get something different. They also took the "Monroney Sticker" off the car and never gave it to me. When I asked them about it (still being nice about it may I add) all of a sudden it was located after I called a week prior in regards to it but never received a return call from the salesman. Per further research I found out it's against the law for them to remove it and not give it to me as well as confirmed additional information that the punishment is $1000 fine and or 1 year in jail. I have tried to be patient and nice about the situation but it seems as if they do not believe in customer service only taking your money. Once they get your money they no longer care about making sure the customer is happy and taken care of. Everyone was nice and helpful until I wanted to make a modification then all of a sudden no one calls you back. Im now in the process of consulting with someone to see what legal ramifications I now have in addition to them removing sticker. I would not recommend anyone buy a car here unless you want to be just another number & given the run around. Family owned businesses are not what they use to be so don't be fooled by that aspect no matter how much they brag about it. WORSE EXPERIENCE EVER AND I WILL NEVER BUY ANOTHER CAR FROM THEM OR SEND ANYONE TO THEM AGAIN!! Now I will say this the salesman Aaron Pittman that I had was actually nice and friendly. I have no complaints about him besides it took him a week to call me back after he "located the sticker" after I was assured he would call back the same day. Other than that he was actually nice. They also did a horrible job in cleaning it. There was still grass in the car from im assuming people test driving it, dust on the dashboard as well as scuff marks on the outside of the car that looked like scratches. which one actually was. Save your self the headache and go somewhere else. I paid extra money to them just to be inconvenienced and given the run around. More

New car shopping Thinking about buying a new Toyota and found Charlie Wolfe to be very knowledge and trustworthy. .Will see him when I'm ready to buy Thinking about buying a new Toyota and found Charlie Wolfe to be very knowledge and trustworthy. .Will see him when I'm ready to buy More

Excellent Service and a good deal. R. Hundallah. Excellent Service from sales man Charlie Wolf who help us nicely to get a new Toyota Camry 2015. We really bought the car from the de R. Hundallah. Excellent Service from sales man Charlie Wolf who help us nicely to get a new Toyota Camry 2015. We really bought the car from the dealership because of his nice attitude and personality. The finance team paper work was not designed for everybody but he made it easy for us. More

New purchase Excellent service from the salesman and the finance team. Painless. Very knowledgeable. After shopping around at different dealers Marietta Toyota is Excellent service from the salesman and the finance team. Painless. Very knowledgeable. After shopping around at different dealers Marietta Toyota is the perfect place to get the best deals and customer service. John Maddox helped step by step in the process. Thank you John for all your help. More

Customer Service It's always nice to walk into a business and there's positive energy. Anthony Hamilton was a great sales consultant. He helped me find what best fits It's always nice to walk into a business and there's positive energy. Anthony Hamilton was a great sales consultant. He helped me find what best fits my needs! More

Bad Business My brother recently totaled his car and needed to find a new one. He isn't good at car buying so I offered to help him. I sent in for a USAA quote, th My brother recently totaled his car and needed to find a new one. He isn't good at car buying so I offered to help him. I sent in for a USAA quote, then when they responded asked about the dealer fees and a quote on what was on the car. The response I got was 'We will not send a detail breakdown quote with you being in Birmingham, AL for you to shop us with your local dealer.' No other questions asked, nothing. First of all, I don't live in Birmingham, AL, and second, we actually need a car and this is for my brother who lives IN ATLANTA. I call in and ask why they won't send a quote and he says simply you have to come in we will not give you any pricing. Why would someone drive across town if you don't tell them anything, just to slap them in the face with a high doc fee possibly or a ton of accessories on the car and corner you at the dealership? Rude and absolutely horrible way of doing business. More

2015 Toyota Corolla Eco I'm a first time car buyer, so I wanted to make sure that I got a good deal and a reliable car! I visited a few Toyota dealerships, but bought with Jo I'm a first time car buyer, so I wanted to make sure that I got a good deal and a reliable car! I visited a few Toyota dealerships, but bought with John Maddox at the Marietta location. He had a positive attitude, great sense of humor, and most importantly got the numbers looking like I wanted! The Eco model drives nice. Way better than the regular LE as far as the driving experience and it has an extra 3 MPGs. I'm happy with my purchase! More

The worst experience ever!!!! Stay away from them. I contacted Marietta Toyota with a price inquiry through TrueCar.com. I got a few emails and phone calls from Hank Brown, Marietta Toyota sales person I contacted Marietta Toyota with a price inquiry through TrueCar.com. I got a few emails and phone calls from Hank Brown, Marietta Toyota sales person, but he just wasted my time and avoid any direct answers about out-the-door price, options installed, taxes, fees etc. He sent me a lot of irrelevant information, but not a price quote. Both Hank Brown and David Swaggerty refused to provide almost any price info. Here is the answer that I got from them: "Due to the competitive nature of our business, it's out policy not to email out out the door pricing." They told me that they would talk about financial details of the transaction only if I come to their dealership. I am sorry, but I don't have time to go to every dealership in 50 mi. radius, just to find out that they are not competitive. Even after I told them that I don't what to deal with them, I still get spam emails from Hank Brown, and there is no way to opt-out of them. This dealership is a nightmare!!!! Stay away from them. On the other hand, my experience with Nalley Toyota Stonecrest was just outstanding. I had never had such awesome experience before. First of all, they were not afraid to email me a written quote and offer their best price on a new 2015 Camry LE out of all 16 Toyota dealers that I contacted with my inquiry. Joel Hamilton, a sales professional of Nalley Toyota Stonecrest, demonstrated outstanding level of courtesy and customer service. It was pure pleasure to communicate with him and negotiate my purchase. He was very prompt in responding to my emails, did not avoid answering my questions or providing me with information in writing, did not wasted any of my time with empty follow-up emails, and, at the end, he stood behind his promises. I bought my new Camry LE from them for less than $20,000 out-the-door and I am very happy! More

We love our new Avalon! John was GREAT to work with?? He didn't use the strong arm tactics like other dealer salesmen we ran into while looking for a new car. We have told John was GREAT to work with?? He didn't use the strong arm tactics like other dealer salesmen we ran into while looking for a new car. We have told several of our friends that John is the man to see while considering a new car THANKS JOHN! Bob Waltz More

Damaged my car and didn't give me a courtesy call Dont trust the crooks with a single penny! I dropped of my brand new car for a repair and when I picked it up there was a deep scratch across the hoo Dont trust the crooks with a single penny! I dropped of my brand new car for a repair and when I picked it up there was a deep scratch across the hood and all along the rear fender. When I took the car in it was 2 months off the lot. No one even bothered to give me a courtesy call and let me know that the car had been damaged as if I would not notice when I went to pick it up. The team was rude an very unhelpful DO NOT TRUST Christine Rattazzi! I was out of my car for 7 weeks, and went back 2 additional times because the scratches and were not removed from the vehicle. Concated the owner BJ Hope and he hung up the phone on me. SHAME ON YOU!! More