Marietta Toyota

The Best Experience Ever Mr. Robert Glover,Sr (and Jr.) gave excellent service throughout the whole process of my purchase of car. Everything was handled professionally and e Mr. Robert Glover,Sr (and Jr.) gave excellent service throughout the whole process of my purchase of car. Everything was handled professionally and efficiently (& swiftly). More

Excellant experience!!! Our experience was great and easy, compared to prior dealings with other dealerships. Jimmie helped to get us a great price and a good deal on our 201 Our experience was great and easy, compared to prior dealings with other dealerships. Jimmie helped to get us a great price and a good deal on our 2017 4Runner. Roberto in the Finance dept. was great also. More

Very good experience My salesman was very nice and helpful. I really like the car I purchased. My car has so many new features that I'm trying to learn how to use. My salesman was very nice and helpful. I really like the car I purchased. My car has so many new features that I'm trying to learn how to use. More

Very good Good price and good to deal with. Car was delivered in just days. Jimmie was very friendly and knowledgeable. Jimmie also provided a test drive. Would Good price and good to deal with. Car was delivered in just days. Jimmie was very friendly and knowledgeable. Jimmie also provided a test drive. Would highly recommend Marietta Toyota. More

Toyota is still selling defective products After 25+ years of Honda ownership and never having a single problem I decided it was time for a change and purchased a new 2016 Tacoma from Marietta After 25+ years of Honda ownership and never having a single problem I decided it was time for a change and purchased a new 2016 Tacoma from Marietta Toyota. Took the Tacoma in for service and was informed that there was a SAFETY recall and they could not release my vehicle unless I signed a waiver. I would not and then I was informed that my vehicle would have to stay there and the parts would not be there for two or more months. This has really negatively impacted my life since I am in the middle of a move out of state and I will never purchase another Toyota again. A lemon law attorney will be reviewing my case after 30 days and hopefully I can get back into anything more reliable than a Toyota. More

Dishonest Old World Tactics on Back End I would like to preface this by saying, I have _never_ and I mean _never_ had a finance manager back door me at a dealership, until my purchase with M I would like to preface this by saying, I have _never_ and I mean _never_ had a finance manager back door me at a dealership, until my purchase with Marietta Toyota. 2016 Toyota Corolla S-Plus All negotiation has always been honored by the finance manager/closer, after coming to an agreement with the Sales Staff. (Though negotiation can be a bit uncomfortable at times, by design.) The finance manager at this dealership, took me off guard, by miscalculating the Tennessee tax, and plugging in $4000.00 for my trade, when we had agreed to $6000.00. He then deducted $2000.00 from the cost of the car. Seems like a fair swap, right? No harm done. (Bottom line remains the same, and the overall purchase price doesn't change.) WRONG!!... When they do this, the Dealership receives less on the SALE of the new vehicle, (Making it up on the back end with the vehicle traded.) and thus has to pay LESS in tax for that financial Quarter! When the Dealership lowers the TRADE value, the BUYER gets less tax credit from the State, toward the NEW vehicle, and get's stuck with HIGHER taxes! Long story short, I got hit with $758.00 MORE in taxes, than I should have, and got the nasty news at the DMV, when trying to register two weeks later. THIS WAS COMPLETELY INTENTIONAL. I was fit to be tied, and called them on the "mistake". The staff at Marietta Toyota apologized, and offered to make it right. Ultimately, the sales and finance manager said they had approved cutting me a check for the tax overage, but when push came to shove, stopped answering my calls. (I treated them with nothing, but kindness.) AVOID this dealership. They need to make some major cultural changes, and correct the open dishonesty. More

Sorry doesn't always fix it Never again!!! Screwed up on figuring the taxes on the truck I bought and had to shell out the extra money for the taxes which I wasn't expecting to Never again!!! Screwed up on figuring the taxes on the truck I bought and had to shell out the extra money for the taxes which I wasn't expecting to spend. Totally their mistake. They even admitted it. The part that made me so mad was the fact that I specifically asked if he had the correct tax rate. He makes a call and asks someone. I later found out that he had called someone who had family in Tennessee. Really? Just cause he had family in Tennessee he knows the tax rates? Not a big deal when it's someone else's money though apparently. And to boot the truck spent the best part of the first week I owned it in the shop. Will never consider this dealership again. Continued: I finally got my call that was promised. It was agreed that it was on the fault of the dealership. But all I received was a "sorry". When I make mistakes I pay for them. Apparently they don't. You would've thought my repeat business down the road would've meant more than a couple hundred bucks. Cause had I been done right, I would have came back. But never again More

Frustrating Sales manager was nice, helpful and not pushy. However, everyone else involved in the sales process of two new toyotas were complete morons. The pri Sales manager was nice, helpful and not pushy. However, everyone else involved in the sales process of two new toyotas were complete morons. The pricing guy was condescending and the financing team made mistake after mistake. A customer should only have to only deal with one person (sales manager) and not be pushed around the different departments to buy a car. More

Complete Frauds Car buying nightmare from xxxx! I came into Marietta Toyota to purchase a 2017 Camry. I already had an approved loan through Capital one which I was c Car buying nightmare from xxxx! I came into Marietta Toyota to purchase a 2017 Camry. I already had an approved loan through Capital one which I was currently using for my 2010 Camry. Capital one had advised me that if I wanted to keep my 2010 they would also finance my 2017 but since I had no need to drive to cars I did a trade in. My loan was for $25,000 so that was enough to cover my balance and the new car. Keep in mind my loan for the 2010 was only in my name which I have proof of. Everything went good until about 2 weeks later when I realize they had scammed an extra $302.07 from me. The loan amount included my pay off amount but two days after a payment was token out of my account. I called Capital one because I thought that would be something on their end but they told me that Marietta Toyota knew that a payment was coming out and shouldn’t have included that amount in my contract. So, this is when the nightmare started I called Marietta Toyota about my payment then they tell me that the title has two people name on it. I said that is not true because the loan is in my name and it should only be in my name. They told me when I refinanced my car Capital One never made a new title. That has nothing to do with me. That’s when the phone calls began and they wanted me to commit forgery. A guy by the Kerry Westbrooks called me about the title. He said that he wanted me to come in and pick the title up and take it to the tag and title office in College Park, forge the other person’s signature which I have on recording and just tell them that he is out of the country. As I kept telling everybody who called me. I have no clue where this guy is. I haven’t talked to him since 2011, I didn’t even know he was still on the title. Capital one never gave me a problem. He also called Ricky Gilbert and Ann Mims in the office to put more pressure on me to forge a signature. They even typed a letter had it notarize before I even read it by an employee “B. Houze” which I will be reporting her to Superior Court of Notary. That is prohibited to notarize a letter without them actually seeing the person and verifying their identity. So that day I said sure I would because I was being pressured by all 3 employees. They said they will never know just sign his name. I told them just give me my car back. They then told me we can’t do that. We sold it. I said what, ok. I then left and called a lawyer. She told me don’t do that it’s against the law, just get your car back. So, I then waited for them to call me and said just come pick the title up I don’t feel comfortable signing another person signature on a title. I will sign my name but that’s it. So I went back into the office 4/19/2017. That’s when more pressure and threats came. They called Kenny Westbrooks the master minder of it all, general manager, Ricky Gilbert, and Ann Mims. They basically said so you’re not going to help us and sign the name. I said no. Then they presented me with a generic letter from and attorney by the name of Keith A. Meador, threating me that I have 10 days to sign the other person signature or they are taking my car. Then Ann Mims yells at me and says “ We can take the car right now” I responded take the car then but I want my old car back. She said that’s not possible it has been sold. The way I have been treated is ridiculous. They should not be allowed to work in this type of field. They need to all be in jail. I can’t believe they really want me to commit forgery or threaten taking my car. I told Capital one what they plan on doing and they said they owe them money if they even attempt to take my car. I am going to report them to every agency possible. They owe me an apology and my money back ASAP!! More

Customers relations and sales in addition to get finance It was my pleasure to come again to TOYOTA and purchased another new car taking into consideration my past experience the respect the willingness to s It was my pleasure to come again to TOYOTA and purchased another new car taking into consideration my past experience the respect the willingness to serve the professionalism in making the deal and keeping the customer satisfied and happy I am really very happy with the high quality and respect in finalizing my deal from the sales and from the finance side whom they put their excellent efforts to complete the deal for the satisfaction of both parties. More