Marietta Toyota

I brought Toyota rav4 2024 for repair the tires. They was trying to upsales the $250 per tires not included tax. They also said because I did not buy the car from Marietta they could not verify my h They was trying to upsales the $250 per tires not included tax. They also said because I did not buy the car from Marietta they could not verify my history. They destroy my tires made the holes bigger by patch it on with glues and I could not repair anymore. John and Steve and Brian advisor I believe. When I ask them to put some air up for me to drive they did not do it. And the cap of the tires fall off I have to drive back for them to fix it. Worst service and lack customer services More

Listen to concerns, do the work quickly. Explained potential problems. Gave a timeline for future repairs. Explained potential problems. Gave a timeline for future repairs. More

Good dealership, but they always take almost 2 hours to do an oil and filter change. I work on my laptop and always have to go and ask an hour later to see if the car is done. They just leave it sitting do an oil and filter change. I work on my laptop and always have to go and ask an hour later to see if the car is done. They just leave it sitting in the parking lot for an hour during my oil change appt. More

always polite and professional and friendly explained, everything thoroughly and checked on the open recall for me everything thoroughly and checked on the open recall for me More

Without an appointment, they fixed my flat tire and had me out the door in just over one hour. me out the door in just over one hour. More

So my Service Advisor ( Brian Kessler) is the standard by which other Service Advisors should be judged. A true professional, he knows Toyotas inside and out and Marietta Toyota is fortunate to have him on t which other Service Advisors should be judged. A true professional, he knows Toyotas inside and out and Marietta Toyota is fortunate to have him on their staff . I am always greeted with a smile and a handshake and I trust him to help me keep my 4 Runner doing well! Also a shout out to Gustavo, really capable guy with great people skills. I’d rate the experience at Marietta Toyota outstanding! More

I visited this dealership as part of the Kelly Blue Book Instant Cash Offer program. Upon submission of my information to KBB I was contacted by the dealership so I scheduled an appointment and visited. Thi Instant Cash Offer program. Upon submission of my information to KBB I was contacted by the dealership so I scheduled an appointment and visited. This is where the poor experience began. Upon arrival I was asked for contact information that had already been provided as part of the KBB process and again when I scheduled the appointment. This theme continued when I was assigned to a consultant who asked for mileage and VIN information, which again had already been provided. After a cursory view of my vehicle by the consultant and manager, they returned with a price that was thousands lower than the KBB price. I asked why the discrepancy and I was given a number of reasons that were direct contradictions to the process in an effort to justify the much lower offer. Things such as miles and potential sales area. Contradictory since miles and zip code are part of the KBB process. They were not interested in my car, which is fine, but instead of being transparent they fabricated reasons for the low offer on top of an inefficient and redundant process. More

Service was swift and attendant was helpful. The wait was not long for an afternoon appointment. The wait was not long for an afternoon appointment. More

This has been the worst new car buying experience from any dealer I have ever had. Way too many issues to detail here howevwer, my biggest issue is that despite buying a brand new vehicle, I have been un any dealer I have ever had. Way too many issues to detail here howevwer, my biggest issue is that despite buying a brand new vehicle, I have been unable to get the 2nd key that comes with the vehicle. Very difficult to talk to anyone at dealership because they are "very busy". I would never buy another vehicle from this dealership. More

I had been considering replacing my car for a while and had been discussing it with Quavantae Holmes, salesman at Marietta Toyota. Unfortunately the day I stopped in to car shop Mr. Holmes was previously b had been discussing it with Quavantae Holmes, salesman at Marietta Toyota. Unfortunately the day I stopped in to car shop Mr. Holmes was previously busy with other Dealership business. However Joshua Lyons was available to fill in in his absence. Mr. Lyons was very knowledgeable, patient and professional in showing me and test driving several used and new vehicles. Through some negotiation we were able to arrive at a price we could both be comfortable with on the car I decided on purchasing. I'm happy to say I have a new vehicle (2024 Rav4 LE) that I look forward to enjoying for the next 8-10 years while the country works its way thru their anticipated transition of ICE, Hybrid and EV vehicles. Thank you Mr. Holmes and Mr. Lyons for your help and expertise in this experience. Marietta Toyota is fortunate to have such dedicated, knowledgeable and professional salespeople on their team. More