Marietta Toyota

Easiest service appointment ever. Professional, courteous and friendly service Team Leader Stephanie Kroll was exceptional! Professional, courteous and friendly service Team Leader Stephanie Kroll was exceptional! More

Great a Toyota dealership with a good Service department. I have all of the servicing for my 2015 Camry done at Marietta Service department. Honest people and fair pricing! I have all of the servicing for my 2015 Camry done at Marietta Service department. Honest people and fair pricing! More

Took car in with no reservation and they said no problem that they would check it out and fix the issue which they did. that they would check it out and fix the issue which they did. More

Quick and efficient, all the staff were super friendly! I will be back for all my futures car problems I will be back for all my futures car problems More

Great customer service. Didn't have to wait very long before service was completed. They did not try to add unnecessary services Didn't have to wait very long before service was completed. They did not try to add unnecessary services More

Excellent service as always. I won't go anywhere else to have my car serviced. Fair prices, courteous and professional employees. I won't go anywhere else to have my car serviced. Fair prices, courteous and professional employees. More

My Camry has been serviced by Marietta Toyota for several years and is running like a charm. I have always been satisfied with the service rendered. years and is running like a charm. I have always been satisfied with the service rendered. More

The service was fast and they have great customer service. I will be returning here. service. I will be returning here. More

I had a great experience at Marietta Toyota. They accommodated my need to push back my appointment and it took only an hour to complete the service while I waited. The staff was very friendly an They accommodated my need to push back my appointment and it took only an hour to complete the service while I waited. The staff was very friendly and personable. I would recommend this dealership if you need to have your car serviced. More

I was negotiating with the dealership to purchase a used GLS450 and the dealership was not transparent about few things like - 1) Switch to fold the second row seats were broken 2) Massage seats not working GLS450 and the dealership was not transparent about few things like - 1) Switch to fold the second row seats were broken 2) Massage seats not working 3) Missing key fob 4) Missing floor mats. We noticed items 1 & 2 during test drive and during negotiation, the sales manager said they would take care of that, but during final paperwork only 1 was included and I didn't want to make it an issue and continued signing it. After signing the paperwork but before delivery, when I asked for items 3 & 4, I was told that they would not address these issues because it was never brought up earlier. As a dealer, they have more information on the vehicle than I do, and should have discussed it in good faith but they never did that and I suppose it was purposefully suppressed to complete the sale. No buyer normally would ask if the car had 2 keys and had all the floor mats during negotiation. During the different stages of the deal (like test drive, negotiation, paperwork), I was told that the car is JD power certified and clean without any issues and has passed 165+ points inspection. The car is JD power certified and the carpets, mats checkbox is also checked (refer attachment line 112). These were suppressed until the point of completion of paper work, and even after making several attempts in the past week, the dealership is unwilling to resolve the issue. I was told by the salesrep if I can fix the items and take reimbursement, and I agreed to that. Now the dealership went back on that as well. During negotiation, I had walked out of the deal because the vehicle did not have a feature I was looking for, but the dealership made several followup calls to do business with me, and after the sale, they don't even care. I would never recommend Marietta Toyota to anyone because they are interested only on sale & profits, but don't care about transparency, customer service and satisfaction. If you are in the USED car market, LOOK ELSEWHERE because you will regret later. I am updating my review and rating to 5 stars because the GSM Tim Hackney reached out yesterday and offered to resolve the highlighted issues (no questions asked). I am happy with the response and the steps taken by the dealership to address my concerns and I truly believe that the management takes feedback very seriously. More