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Marietta Auto Sales
Marietta, GA
1,065 Reviews
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1,065 Reviews of Marietta Auto Sales
January 12, 2025
****BUYER BEWARE****DO NOT PURCHASE FROM THIS DEALERSHIP My son & I visited the dealership on 11/10/2024 and he purchased a 2016 Infiniti Q50. While inspecting the car we noticed that the front DEALERSHIP My son & I visited the dealership on 11/10/2024 and he purchased a 2016 Infiniti Q50. While inspecting the car we noticed that the front hood struts were not the right size and only allowed the hood to be raised to a limited height – making it a challenge to fully get underneath the hood. We informed the salesperson of this and she stated that she would have the service team order a new set and let us know once they arrived. The very next day the dealership contacted us to advise that they had inadvertently left the tracking device on the car and asked that it be returned immediately. We advised that once the struts were in we would bring the car back in order to have them put on the struts and remove the tracking device. This answer wasn’t sufficient for them and they proceeded to contact my son daily, harassing him to return the tracking device. It’s important to note that we live over an hour away from the dealership and by the time my son is done with work, the dealership is closed . My son asked if someone could either come to retrieve the device or at least meet him halfway but they were adamant that he had to return to the dealership. He ended up returning to the dealership the following weekend for them to remove the tracking device and inquired about the struts. He was advised that if the promise for new struts was not in writing, they were not required to honor it. This should have been our first indication that this dealership is not committed to providing quality of service or product as referenced in their motto of ‘where quality meets affordability’. Within 3 weeks of purchasing the car my son began to have issues and took the car to a mechanic who advised the car needed a new engine. We decided to take the car to the Infiniti dealership for a 2nd opinion/diagnostic which confirmed that the engine was sludged and needed to be replaced at an estimated cost of $22,000 (see picture). While we didn’t elect to purchase a warranty from the dealership, we had every intention of doing so but didn’t anticipate that there would be issues within a few weeks of purchasing the vehicle. In hopes that Marietta Auto would assist in righting this wrong I contacted the dealership on 12/15/2024 and left a message for the sales manager, Jenkins Dunbar and I also sent a message through their website. After not receiving a return call I called again on 12/16, 12/17, and 12/18 – leaving multiple messages for Jenkins Dunbar and other sales managers. I also sent an emailing asking that the matter be escalated to the owner. Although, I never received a call back from Jenkins Dunbar nor the owner, the sales manager, Netta did contact my son and advised that he could bring the car in for a potential trade-in but it would not be for equal value. We had the car towed to the dealership and met with Netta on 12/21. She advised that their service team had inspected the car and found no sign of sludge in the engine. At this point the car wouldn’t accelerate and there was a loud ticking noise from the engine however, they continued to maintain that there was no sludge in the engine and nothing that they could do. To add insult to injury they only offered a trade-in value of $8,000 which is less half of what he purchased the car for. While there we showed the service technician signs of sludge on the engine cap (see picture) and he advised that he could only do what the sales manager instructed him to do which was nothing. We have incurred over $800 in towing costs and another $7,300 for a used engine. To leave a customer in this situation without offering a reasonable solution is a travesty. To not take any accountability whatsoever for selling us a car that was not fit to be on the lot speaks volumes about Marietta Auto Sales business practices and ethics……deplorable. It’s unfortunate that used car dealerships such as them are allowed to exist. More
by Ms Brown
Employees Worked With
Sales Manager Nette; Unresponsive sales manager Jenkins Dunkin
November 19, 2024
ZERO STARS! Horrible, horrible, HORRIBLE place! Sales & finance reps as well as the “managers” are all a complete joke! Completely incompetent. Don’t waste one Horrible, horrible, HORRIBLE place! Sales & finance reps as well as the “managers” are all a complete joke! Completely incompetent. Don’t waste one moment here. The absolutely worst! They lie and play in your face! They already have several lawsuits pending and one more coming! Not a reputable place whatsoever and it’s my fault for not doing the proper research but it’s ok. They will get what’s coming. More
by WillSeeNette
Employees Worked With
Nette Thomas, Travis Manager, Frank Sales
November 01, 2024
Horrible experience. Bought a car jut to drive to back home 6 hours away and it just completely stop working. Nobody wanted to help, they claim to have fixed the problem Bought a car jut to drive to back home 6 hours away and it just completely stop working. Nobody wanted to help, they claim to have fixed the problem and it clearly was not. Just an overall bad experience PLEASE DONT SPEND MONEY HERE. More
by brownjaayra
Employees Worked With
All
October 15, 2024
Asked the dealer if anything was wrong with the car and they assured me that it was in perfect condition. So I paid for the car up front. Luckily my uncle went to check on the car and it had a host of prob they assured me that it was in perfect condition. So I paid for the car up front. Luckily my uncle went to check on the car and it had a host of problems. They even left the power steering fluid bottle in the engine. I asked for a refund right then and they assured me that they would give me a refund. It has been two weeks and now they won’t answer calls. But they answered every test and call to get my money. Unfortunately I trusted them and they turned out to be frauds. More
by Mr.j.lewis
Employees Worked With
Keith Brown, Edgar Uriostegui, John Dukum, Isaiah Jones, Samuel Carmean
May 05, 2024
Thaddious was my salesman at Autonomous. Let’s just say that he was very knowledgeable and prompt to say the least!! His customer service was amazing, he was honest and straight from the beg Let’s just say that he was very knowledgeable and prompt to say the least!! His customer service was amazing, he was honest and straight from the beginning of the sale to the end of the sale! The facility was nice and clean and everyone there were very friendly. Satisfied customer here!!!!! More
by Lamilu0380
Employees Worked With
Thaddious
May 04, 2024
This dealership took my money for a car on April 15th, 2024. After not hearing from them for a week after I signed paperwork I called back to find out that the manager that I was dealing with was fired. T 2024. After not hearing from them for a week after I signed paperwork I called back to find out that the manager that I was dealing with was fired. The new manager that took over was very helpful. He told me that they didn’t have all the paperwork signed that was needed so he sent me over new paperwork to sign. After that they were going to ship the vehicle. A week later the vehicle hadn’t shipped and we asked for a refund of car and warranty monies. They said yes and said they would process it right away. The car then appeared for sale on the internet that weekend. It has now been a week later and they have not refunded any of the monies and the new manager I’ve been working with just quit. Stay away from this dealership. I’m looking into any oversight or regulation that they have as I believe what they are doing should have legal ramifications. It’s dealerships like this that give anyone in the car business a bad reputation. More
by Jason
Employees Worked With
Keith Brown
April 19, 2024
I bought a Honda Ridgeline from these guys, and let me tell you it was the best experience I ever had buying a car and I have bought many. Justin the manager made it happen, Tate the sale associate was ev tell you it was the best experience I ever had buying a car and I have bought many. Justin the manager made it happen, Tate the sale associate was every good. Nicole in the finance department was great!!! More
by frenchsteven
Employees Worked With
Tate was salesman, Justin manager, Nicole In finance and Ty.
April 15, 2024
Very friendly, helpful. Vehicle was as advertised. Internet purchase, Chevy Colorado was perfect and drove flawlessly back from Marietta to Pensacola . Vehicle was as advertised. Internet purchase, Chevy Colorado was perfect and drove flawlessly back from Marietta to Pensacola . More
by Leftlanerl
Employees Worked With
Chris and Wayne
