Marietta Auto Sales

Bad representation On arrival I noticed truck had been in accident, something that had no been addressed. Sale rep Chante Frye continued to tell like a stereotypical sal On arrival I noticed truck had been in accident, something that had no been addressed. Sale rep Chante Frye continued to tell like a stereotypical sales person, “ it’s just minor, it’s not bad”, but was very noticeable. She gives me one story and manager gives me another. Sales manager shows me a made up form on her computer where any price could be added, telling me she was losing money. Even someone without any business background knows you don’t stay in business with a loss of $3400. I asked to look at several other vehicles and after looking at 3 others, Chante Frye told me to make a decision because we were not looking at any more. The bank had already forced them to drop the price to get it bought. After decision was made I found out the sales manager likes to brag about her big profits she makes on sales. They do have nice vehicles but be aware as it looks like many are bought with issues and given facelifts to resale. The most helpful person was internet specialist Melanie Thomas. I was asked to put a $500 hold on truck and after finding undisclosed issues, was told by sales rep I couldn’t get it back unless I purchased from them. I activated a credit card just for the deposit purpose, copies of my card were in my file and seen by numerous individuals. The evening of purchase, I had an alert from my credit card company that an attempted purchase was made. Card was only used by Marietta AutoSales. Just beware. More

Service was excellent. I came in with an appointment during the COVID challenges, and the dealership was very accommodating. I recommend to anyone looking for a vehicle. during the COVID challenges, and the dealership was very accommodating. I recommend to anyone looking for a vehicle. More

Efficient I was greeted at the dealership with a smile although they were going through an ordeal with the power messing up their system. I was in and out of th I was greeted at the dealership with a smile although they were going through an ordeal with the power messing up their system. I was in and out of there with the car that i wanted within a 2 hour period. It was a very efficient exchange. More

Melaka was great and it was a great experience. The staff was friendly and they got me in and out in a timely fashion. I will definitely do business with them again. was friendly and they got me in and out in a timely fashion. I will definitely do business with them again. More

Recently purchased a vehicle the whole process was quick and easy!! Staff was great and my sales guy Brandon was first class couldn't be more happy and easy!! Staff was great and my sales guy Brandon was first class couldn't be more happy More

We just want to thank Kevin for being so sweet and knowledgeable! This was the best experience ever! Kevin you are SO appreciated! Thank you! knowledgeable! This was the best experience ever! Kevin you are SO appreciated! Thank you! More

Wasted hours of my time not honoring commitments! Positives- 1) Finance Manager was AWESOME. Last name Muhammad 2) They seem to take safety and health of employees seriously with social distancing Positives- 1) Finance Manager was AWESOME. Last name Muhammad 2) They seem to take safety and health of employees seriously with social distancing and PPE usage Negatives 1) Sales person knowledge 2) Honoring commitments 3) Respecting customer time 4) Solving problems when they arise HERE ARE THE FACTS Started deal April 15 During virtual tour of car (COVID 19 precaution) I immediately notice that front tires are larger than back tires. I tell Rosalinda that needs to be addressed by having 215/40/18 on all 4 tires. She agrees. All in writing via text. On Saturday April 18, I drove 300 miles round trip to complete deal After test drive gave $500 deposit immediately. Tires are not addressed but Rosalinda advises they will be by the time I wire full payment I wire money ($25 wire fee) on Monday Tell Rosalinda I will pick up car on Wednesday at noon Tell her that I need tires addressed as P235/45/18 on front and 215/40/18 on back is a safety hazard I arrive at dealership at 12:15 on Wednesday Tires now have 235/45/18 on all 4 tires!!!! Original tires are 215/40/18 Rosalinda tells me that the mechanic tells her that it is not a safety hazard. I ask them to turn the steering wheel and it shows that the tires are rubbing against the fender because they are too big!!! Toby approaches and spent 1 minute before he tells his team "y'all figure it out" and walks off Shayna tells me that my choices are to wait for them to put the original mismatched tires on or we can undo deal (they already have all of my money) So after 2 round trips - 600 miles, a $25 wire fee that I already paid and a full day wasted, and 3 days of holding my money, Shayna's best option to me was binary. After arriving at dealership at 12:15, I leave at 4 PM. There are way too many options in Atlanta for any dealer to treat any consumer this way. I did everything I said I would do, when I said I would do it. I had every commitment from them in writing via text. The car was for my 16 year old son. I am also in the market for a luxury sedan for myself. I WOULD NEVER RETURN TO MARIETTA AUTO SALES REGARDLESS OF PRICE. More

Went with my son to buy his first car on his own. Ultimately was his decision. He found exactly the car he wanted there and is a great car. His heart was set. I had found the same car on Cars.com fro Ultimately was his decision. He found exactly the car he wanted there and is a great car. His heart was set. I had found the same car on Cars.com from $3k cheaper to $4k higher, so once we were given the all in price of $17,837 with tax, tag, doc fee, and $599 car-care program listed individually, I asked for 1k deduction to pay cash and go. They came down to $16,779 “all-in”. My son agreed (it was his money) but after I pressed they admitted they had removed the ”car care” program ($599 even though they advertise it at $399) but everything else was the same. Then when we got into finance I discover sales tax has been added on top of the $16,779. Sales tax which was included in the “all-in”. Ultimately, we wound up buying the car with which he is very happy, because we Were worn out from searching and it was his exact car, but unfortunately we had to go through a dishonest salesman in Raul and an equally manipulative manager to get it. If you try to negotiate here, they’ll shake your hand and smile while they pick your pocket. Be careful. More

Excellent customer experience with Chris Wright and entire team at Marietta Auto Sales. We purchased a first car for our teenage daughter and surprised her. Win! entire team at Marietta Auto Sales. We purchased a first car for our teenage daughter and surprised her. Win! More

Bought car here with extended warranty. Did not get jnspectikn. Big mistake. Vehicle needed transmission, radiator and torque converter. Warranty made us take to Marietta auto for service. They were t jnspectikn. Big mistake. Vehicle needed transmission, radiator and torque converter. Warranty made us take to Marietta auto for service. They were terrible. Never returned calls and made out lives a living xxxx just to get info our car. Took 2 weeks to do diagnostics! Car still has xxxxxxafter we had to take it back a second time; it broke down on highway on way home. Had car 7 weeks and still it has same vibration and humming it did when we dropped it off. Stay away! Toby is a jerk who knows nothing about customer service. Wish I could leave zero stars. More