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Marhofer Chevrolet
Stow, OH
54 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 54 reviews
September 04, 2024
Great sales people, prices and easy to work with. Extremely accommodating when problems need to be addressed. I will recommend them highly to anyone looking for a car. Extremely accommodating when problems need to be addressed. I will recommend them highly to anyone looking for a car. More
by dmason49
Employees Worked With
Lindsey Tinsley
August 27, 2024
This review gives me no pleasure but it must be written. Marhoffer has gone downhill!!! Their voice recording which seems all you ever get is a lie!! Great customer experience??? No way! Purchased a GM Marhoffer has gone downhill!!! Their voice recording which seems all you ever get is a lie!! Great customer experience??? No way! Purchased a GM vehicle from another dealership (after I purchased a new $72k vehicle from Marhoffer two years prior and $2k over invoice) and they did everything not to service the manufacturer's defects. The vehicle had less than 5k miles. The service department experience was horrific. Chris and Emil gave me the runaround about honoring GM's 3yr/36k mile bumper to bumper. It would cost their dealership nothing because GM would reimburse them. When they finally adjusted the gaps in my vehicle, Marhoffer collision left scratches on my extra optioned paint and the inside and outside was covered with half wiped off cleaning compound. Chris contacted me via email and asked for photos. I sent a minimum of six. Then he said he would look into a part for my vehicle, order it and contact me. Almost three weeks later, NOTHING! Emily was AWESOME and really tried to help but the service department management was behaving as if they were doing me a favor. It seems if you don't buy from them, they don't care about your GM automobile experience. Marhoffer has ruined their reputation and are on the verge of destroying GM's brand!! They have lost a customer and GM is on the verge of losing one as well. More
by Unsatisfied
Employees Worked With
Emil Chadima, Chris (not owner), Emily
August 06, 2024
I am astounded at how horrible the service was today. My father knew Ron Marhofer and purchased many cars from him over the years. My father passed away at 90. I was in for an oil change with my fathe My father knew Ron Marhofer and purchased many cars from him over the years. My father passed away at 90. I was in for an oil change with my father's 2017 Chevrolet Equinox--in excellent shape--with just under 35,000 miles. I mentioned that I am selling the car, and since it was from Ron Marhofer I would give them a chance to buy back the car. I have other offers. I do not need to sell it back to the dealership, but I thought that based on my father's relationship with Ron Marhofer it would make sense to offer the car back. The salesmen were "busy" hurdling over chairs on the sales floor, so apparently no one had time to buy back a car. It is a shame that a dealership that used to value human relationships has devolved into a data-driven, impersonal business. YIKES. More
by GBB
Employees Worked With
Ellie, Lindsey Tinsley
June 20, 2024
I drive an hour each way for my service appts. And will continue to do so because I've never worked with such kind friendly people and gotten such great service. My next vehicle will definitely co And will continue to do so because I've never worked with such kind friendly people and gotten such great service. My next vehicle will definitely come from there as well. More
by xsandygm
Employees Worked With
Dane
April 24, 2024
I have dealt with this dealership for over 40 years and have never had a problem or bad experience. Always friendly and try to get the work done as fast as possible. have never had a problem or bad experience. Always friendly and try to get the work done as fast as possible. More
by hasbrodj
Employees Worked With
Ron Marhofer
March 21, 2024
They do their best to get you into a vehicle of your choice . All the staff are very friendly and accepting . Branden who got me into my vehicle went above and beyond and I couldn’t be more thankful to choice . All the staff are very friendly and accepting . Branden who got me into my vehicle went above and beyond and I couldn’t be more thankful to him and of course Ron Marhofer . More
by Jlw21hunter
Employees Worked With
Branden Johnsom
