Margate Chrysler Dodge Jeep Ram - Service Center

Yesterday I went for an oil change and tire rotation on my 2019 Jeep Cherokee in the express lane. First I waited out by my car and no one acknowledged me so I went inside. Finally some one called me over my 2019 Jeep Cherokee in the express lane. First I waited out by my car and no one acknowledged me so I went inside. Finally some one called me over and the he could not find my service agreement. After I went back to the car to prove I had the agreement he was able to find it. I told them I was going to wait for it and I was told about an hour. An hour and a half later I walk back over and see my car sitting outside. I asked what was going on and they had no answers. Then all of a sudden some one got in my car and it was gone. I went and asked where my car went and they said they could not locate my vehicle. What do you mean you can’t find my car? Well truth was they forgot to service it and put in on the side. Funny how I say something after 2 hours and then they freak out and my car is done in warp speed. The service Manager said it was unacceptable but could not do anything about it. They guy that wrote up my ticket told me not to write anything bad about him in a review. He was the one that told me an hour and was not wearing a mask. So many workers were not wearing masks. I will not return. I hate how they think women are stupid when they come in and they try and tell us we need all these unnecessary services. More

Today I serviced my 2019 Jeep Grand Cherokee at the Arigo Jeep Margate store. I’ve had oil changed at this dealership in the past and paid $78.83 6 months ago. Today they charged me $118.51. I mentioned that Jeep Margate store. I’ve had oil changed at this dealership in the past and paid $78.83 6 months ago. Today they charged me $118.51. I mentioned that the price was much higher than previous and their reply from service writer Hector Roque was “well do you still want to leave it with us or take us somewhere else”. I left it because at the time it was going to be around $85.00. Once they were completed with it and I went to the cashier is was now $118.51. I pleaded with them on the additional $40 and they did not care. The cashier collecting the money replied “ yea that is a lot for an oil change ”. So with these two horrible responses they gave me and lack effort to make this situation and keeping me as a customer. I will not be going back to Arigo any longer. I also showed them that they also serviced my Ram 1500 6 months ago with the similar $80/charge. No excuse for the $40 increase, the shop fees did not go up $40. I have both receipts to prove it, but Arigo Margate does not care!!! It’s a shame that their customers aren’t important to them. More