Margate Chrysler Dodge Jeep Ram - Service Center

I would’ve given 1 stars if not for the ladies who accepted payment. The service department doesn’t pick up phone calls, they call you back 2-3 hours after you leave a message, no one is aware of the accepted payment. The service department doesn’t pick up phone calls, they call you back 2-3 hours after you leave a message, no one is aware of the services you selected on the website when scheduling an appointment. Every single time I’ve had to re-explain what I was there for. I say “multi point inspection” as it was what I checked in addition to oil change and the service advisor belittled my choice of words. If this place wasn’t legitimately next door to my house, I would never come here. The Service Department has ZERO customer service skills. I spent over $1200 on tires and an oil change and they made me walk home. If I’m giving you that much business, you can give me a 3 minute ride or at least offer an UBER. Unbelievable. More

Facil acceso a las instalaciones,muy bien identificados los departamentos. Ademas la atencion es rapida y eficiente. Sumado a la comodidad cuando se espera la atencion al vehiculo los departamentos. Ademas la atencion es rapida y eficiente. Sumado a la comodidad cuando se espera la atencion al vehiculo More

Excellent Service Department! Thank you Brian Crystall; explained everything in detail and what to expect for costs. Lounge area was clean. All staff were friendly. explained everything in detail and what to expect for costs. Lounge area was clean. All staff were friendly. More

Fast, efficient, professional, friendly. My service advisor, Hector, made the warranty process simple and efficient and was able to get me into a rental car because my vehicle was going to be in the sh advisor, Hector, made the warranty process simple and efficient and was able to get me into a rental car because my vehicle was going to be in the shop overnight for warranty work including a malfunctioning Radio head/Nav unit. More

I have a prepaid service plan from another dealer, but choose to spend my money at Arrigo because of their superior service and awesome customer service. This trip I was quoted a time for my completed ser choose to spend my money at Arrigo because of their superior service and awesome customer service. This trip I was quoted a time for my completed service and they did my service exactly in the time estimated. Great service great people!!!! More

A good morning would help and I understand about covid-19 having individuals on alert but I had a mask on lets just treat everyone the same regardless of age or anything else I wish you guys would hire more having individuals on alert but I had a mask on lets just treat everyone the same regardless of age or anything else I wish you guys would hire more individuals like Jonathan from the time you pull in up until the time you pay for service he always extends his time and effort to make your experience the best ever More

I bought my Pacifica here and passenger armrest was defective. Brought the car in to have it fixed. I was told to go to waiting room and after 4 hours I went to check on the progress. They hadn't even defective. Brought the car in to have it fixed. I was told to go to waiting room and after 4 hours I went to check on the progress. They hadn't even touched the car. Finally, all they did was to take the vin number to order the part. Told me to come back Saturday, the part would be in on Thursday. I got there on Saturday at 8am and after waiting for an hour and a half was told the part was not there. All in all I've been xxxxxx around for about 7 hours including travel time, when the whole thing could have been done over the phone. I would give zero stars if I could. No excuse. More

Yesterday I went for an oil change and tire rotation on my 2019 Jeep Cherokee in the express lane. First I waited out by my car and no one acknowledged me so I went inside. Finally some one called me over my 2019 Jeep Cherokee in the express lane. First I waited out by my car and no one acknowledged me so I went inside. Finally some one called me over and the he could not find my service agreement. After I went back to the car to prove I had the agreement he was able to find it. I told them I was going to wait for it and I was told about an hour. An hour and a half later I walk back over and see my car sitting outside. I asked what was going on and they had no answers. Then all of a sudden some one got in my car and it was gone. I went and asked where my car went and they said they could not locate my vehicle. What do you mean you can’t find my car? Well truth was they forgot to service it and put in on the side. Funny how I say something after 2 hours and then they freak out and my car is done in warp speed. The service Manager said it was unacceptable but could not do anything about it. They guy that wrote up my ticket told me not to write anything bad about him in a review. He was the one that told me an hour and was not wearing a mask. So many workers were not wearing masks. I will not return. I hate how they think women are stupid when they come in and they try and tell us we need all these unnecessary services. More

Today I serviced my 2019 Jeep Grand Cherokee at the Arigo Jeep Margate store. I’ve had oil changed at this dealership in the past and paid $78.83 6 months ago. Today they charged me $118.51. I mentioned that Jeep Margate store. I’ve had oil changed at this dealership in the past and paid $78.83 6 months ago. Today they charged me $118.51. I mentioned that the price was much higher than previous and their reply from service writer Hector Roque was “well do you still want to leave it with us or take us somewhere else”. I left it because at the time it was going to be around $85.00. Once they were completed with it and I went to the cashier is was now $118.51. I pleaded with them on the additional $40 and they did not care. The cashier collecting the money replied “ yea that is a lot for an oil change ”. So with these two horrible responses they gave me and lack effort to make this situation and keeping me as a customer. I will not be going back to Arigo any longer. I also showed them that they also serviced my Ram 1500 6 months ago with the similar $80/charge. No excuse for the $40 increase, the shop fees did not go up $40. I have both receipts to prove it, but Arigo Margate does not care!!! It’s a shame that their customers aren’t important to them. More