Margate Chrysler Dodge Jeep Ram - Service Center

Called Sat moring because my JeepCompass wouldnt start - Called the service dept, 7 total times, left 3 messages about not being able to get moblile assistance- Was assured ( whem I calles and talked to s Called the service dept, 7 total times, left 3 messages about not being able to get moblile assistance- Was assured ( whem I calles and talked to someone in service appts, someone will call me back ) Well , waites to 150 pm to call a tow truck for a jump, to drove it to the dealership- Was told, I missed the loaner rental place by 15 mins because they closed at 2 - Did get a lyft ride home ( great 2nd option ) but been calling all morning, another 3 meaaages , to check the status of my car with no call backs and straight to voicemail- This will influence my wife and i new car purchase when out leases are up next Feb - @SITTINGATHOMEANDWAITINFFORACALL More

They were exceptionally great I love the service customer service at its best they attend to the customers promptly I would recommend anyone to pay their a visit service at its best they attend to the customers promptly I would recommend anyone to pay their a visit More

Had my car for just under 40 days . And was told numerous time by Garrett that the lower controls arms were replaced and the fact was they weren't . I also brought it for a squealing sounds and it's still th time by Garrett that the lower controls arms were replaced and the fact was they weren't . I also brought it for a squealing sounds and it's still there. . I then call into the dealership to inform them that in fact my control arms are still the original one and I get some line "oh yeah we had to order them and we will call you" yeah like the many times I was told we will call you back with an update on your car and that never happened. So inconclusion my car stills make the noise I brought it in for ,my control arms are still not replaced,I had to reattach the lower plastic shield on my car myself since it was in the trunk with the 4 10mm bolts, the car smelled like fuel when I got into it, and the list goes on and on. The control arms are the same for multiple years of challengers and I am betting either I never get a call or maybe in a few months I might. More

Stay away from the service department it’s the worst ever. It’s starting with department department manager. He doesn’t care about his customers he’ll say whatever he needs to say to get his customers o ever. It’s starting with department department manager. He doesn’t care about his customers he’ll say whatever he needs to say to get his customers office back. He can’t be trusted you lie to you straight to your face. He feels like he’s above all. Then you have technicians that shouldn’t be touching vehicles because they messed them up. There’s only a few good people there and they see what’s going on, but they don’t last very long and quit because they can’t tolerate the xxxxty people running the show there. Aside from that the only good service I had was from sale department (Samuel Williams ) and from service department (Brandon Payne) More

There are professional people always attending with good service and ethics they know how do advise and do understand the real costumer need to choice the best option. service and ethics they know how do advise and do understand the real costumer need to choice the best option. More

The day I was there a few employees were out sick. They still got me out in a timely manner and everything was great. Brian in the service very knowledgeable and helpful with everything. still got me out in a timely manner and everything was great. Brian in the service very knowledgeable and helpful with everything. More

Took awhile to get confirmation that parts were in but once I received it, the service was great and they were very efficient. Brian was helpful once I received it, the service was great and they were very efficient. Brian was helpful More

Not to happy with service writer trying to sell me a Brake fluid change on a vehicle with only 33,000 miles. No where in the owners manual does it even talk about a brake fluid change. Up to this point Brake fluid change on a vehicle with only 33,000 miles. No where in the owners manual does it even talk about a brake fluid change. Up to this point I was happy with Arrigo. My go somewhere else next time. Had oil stains all over outside door, window and inside door panel. More

At 12:30pm I arrived for my full service oil change. I waited nearly 3hrs for a fifteen minute oil change! When I approached the service desk to inquire about my vehicle. I was told that due to a mix up waited nearly 3hrs for a fifteen minute oil change! When I approached the service desk to inquire about my vehicle. I was told that due to a mix up my car had been overlooked and was still in the lot. Totally unprofessional! More

Heather was wonderful to deal with. Continued to follow up on progress of service and just a very nice person to deal with. This was not only with me, but with everyone I saw her deal with. She did not pus up on progress of service and just a very nice person to deal with. This was not only with me, but with everyone I saw her deal with. She did not push the hard sell and was quick to explain what was needed and timing to the customers she spoke with. This is the kind of service that makes you want to come back. More