Margate Chrysler Dodge Jeep Ram - Service Center

Complaint Letter to customer service follows with attached photos. I have a "car service plan" contract number 28704250. As such, I went to Arrigo Margate on April 22, 2021 to have the oil and filt attached photos. I have a "car service plan" contract number 28704250. As such, I went to Arrigo Margate on April 22, 2021 to have the oil and filter changed and the tires rotated. I returned home and didn't use my car until April 24, 2021. While driving, my wife and I heard a noise coming from the front right. I stopped and we were shocked to see that two lug nuts were missing and the other three were loose. I somehow screwed the remaining lug nuts back in and went back to the garage. We asked to speak to a manager and Mr. John Scott introduced himself. We showed him the wheel and he asked us to return the next day. My wife insisted that the car was not safe to drive. At that point, he suggested de leave the vehicule and he’ll call us an Uber. We kindly decline (sanitary reason – Covid 19). He finally asked a mechanic to screw the lug nuts and replace the missing ones. He asked us to come back the next day to do the necessary checks and repairs. We had to stay in the waiting room for 4 hours during this procedure. My wife and I were due to go to Miami after the maintenance but a last minute impediment forced us to stay at home. What would have happened if we had lost the wheel on the highway? What has happened is unacceptable and cannot be tolerated. I am waiting to know as soon as possible what action you will take in this matter. More

I purchased a new 2021 Challenger from Arrigo Margate, and within a week, I noticed a persistent rattling that I could not identify. Heather Stone (Hot Rod Heather) was assigned as my service advisor. S and within a week, I noticed a persistent rattling that I could not identify. Heather Stone (Hot Rod Heather) was assigned as my service advisor. She was fantastic and assured me that they would resolve the issue, but it would take several hours, and she arranged for me to be transported home by Uber so I would not have to wait at the dealership. Over the course of the day, both Heather and Victor test drove my car repeatedly. Victor worked tirelessly trying to pinpoint where the rattle was coming from and removed several vehicle components (i.e., dashboard, wiper blades, etc.) and eventually figured out that the rattle was coming from the upper consul. Insulation was added, and that solved the problem. I know that both Hector and Hot Rod Heather spent a considerable amount of time on my car, and I truly appreciate the exceptional customer service that both of them provided to me. Heather and Victor, thank you so much! More

The service was excellent and the staff was very helpful. Heather was very attentive and knowledgeable. We will continue to have our jeep serviced at this location. Heather was very attentive and knowledgeable. We will continue to have our jeep serviced at this location. More

I have been waiting for someone to contact me on a part they were supposed order and I haven't got any call. Please I would like to know the status or if I should order r myself they were supposed order and I haven't got any call. Please I would like to know the status or if I should order r myself More

Avoid this place as it is unprofessional and disorganized. Made an appointment for service which was confirmed. Upon arrival they said they had no appointment scheduled. Stated my issue with veh disorganized. Made an appointment for service which was confirmed. Upon arrival they said they had no appointment scheduled. Stated my issue with vehicle and they said they would call me in a few hours to tell me what the issue is. Never received call. Called the next morning and they stated the tech was doing a diagnostic on it still and to check back in a few hours. I then arrived at dealership a few hours later and was told again that tech is still diagnosing the issue and that i would know something in 30 mins. An hour goes by and still nothing. Service manager tells me that there was a mix up and my truck was never even looked at and was sitting out on the lot since the day before. He said if I gave them a couple more hours that they would be able to look at it. I told him that it was that was fair and requested a loaner or rental car for the afternoon so that I could pick up my son from school. Service manager said he had no loaner and wouldn’t be able to approve a rental until my vehicle was diagnosed by a tech. I stated that you have had my vehicle for more than 30 hours and haven’t even looked at it yet. Then they decided to approve a rental which would be ready in 10-15 mins. I waited almost an hour for the rental and gave up. I asked for my keys to my vehicle so that I could leave. They then informed me that my tire was completely flat and that it wasn’t drivable, I asked them to fill it up with air and I would fix it. Waited another 30 minutes for them to get someone out to fill the tire. But they ended up driving it into the shop and put the spare tire on. I will never go back to this dealership again. They lied to me on multiple occasions and treat customers poorly in general. More

No communication, does not call about anything important, didn’t honor my extended warranty good enough! Not pleased with the service department or Brian Crystall didn’t honor my extended warranty good enough! Not pleased with the service department or Brian Crystall More

Service was awesome as always, Heather was polite and made sure I got my vehicle back quick. Great service experience definitely my go to dealership. made sure I got my vehicle back quick. Great service experience definitely my go to dealership. More

I was happy that Brian was able to help me get the headrest put in after it was recalled. The previous employee did not put the information in properly. headrest put in after it was recalled. The previous employee did not put the information in properly. More

Experience was great as usual. I called they told me to come in and once I arrived they got me right in for an oil change. come in and once I arrived they got me right in for an oil change. More

Thank you, I dealt with Heather she was my service advisor. She goes above and beyond extremely helpful. You don’t see that every day! advisor. She goes above and beyond extremely helpful. You don’t see that every day! More