Margate Chrysler Dodge Jeep Ram - Service Center

Now that my warranty has expired, I will not be returning for service at this location. I brought my jeep in August because the stereo was shorting out each time a USB cable was plugged into the port. The for service at this location. I brought my jeep in August because the stereo was shorting out each time a USB cable was plugged into the port. The original service writer, Heather, ordered a stereo and told me I would be called when it arrived for installation. After 3 weeks, I called back (sat on hold for over an hour) only to find out that the stereo was returned. Brian Crystal spoke with my husband and assured us that a new stereo would be ordered and he would call when it arrived. Two weeks later, I called again and Brian was very rude and short telling me that it was on backorder and would call when it arrived. Two more weeks pass with no call and I call back to speak to Brian Crystal on Friday, October 29th. He puts me on hold to check with the parts department, comes back to the phone and says, "yeah, it's here." I asked if I could bring it in first thing Monday morning (7:30 a.m.). Shortly, he responds, "yes, see you then." Monday morning, my husband and I arrive at 7:25 a.m. We are fourth in line for service. An older gentlemen tells us that they open in 5 minutes. Brian comes out and immediately starts telling everyone that they will just have to wait because he is the only one that comes to work and he is by himself. Brian assists the first car and the older gentleman approaches us and asks what we are there for. When we tell him we have an appointment with Brian, he instructs us to go inside. After waiting inside at the counter for about 5 minutes, Brian rudely tells us that we were told to stay outside at our vehicles. When he finally gets to us at 7:55, he asks questions as if he never spoke to me on Friday. We asked for the stereo to be replaced (under warranty) and an oil change and tire rotation. We were told (by Heather) that we had one rotation left on our original plan. We left him my husband's phone number and left. At 3:00 pm, Brian called my number at work to inform me that the Jeep was ready. Clearly, not the number that we left him. Upon arriving, we waited for him to finish with a customer in front of us. He finished with that customer and then left the counter for about 5 minutes. He then came back and told us we owed $113. We had to ask what was done to the vehicle. His response was an oil change and tire rotation. When we questioned the free rotation, his response was "no, you never had that." Without debating, we paid the bill. He handed over the keys and we left. As we were leaving, he announced, "when you get the survey, I would appreciate all 10's." When we got the Jeep home, I went around to inspect the tires and rims. I noticed that the front fender had gouge marks in it and strange rings. It appears that some sort of tool must have been rested on the plastic and damaged the fender. I will never go back to this service department. More

When for an oil change, I got to the service dept 5 people sitting on their desk not one offer to help me, when finally got all the paperwork done and I got my truck back first thing I notice is they n people sitting on their desk not one offer to help me, when finally got all the paperwork done and I got my truck back first thing I notice is they never adjust the ( oil change needed ) on the screen, I have another car ( Infiniti ) and huge difference between the Ram service and the Infiniti Service. More

Absolutely horrible customer service. doesn’t keep you informed & is extremely slow. My vehicle had a recall on it & I had to find out from another location, my vehicle has been with them for 2 months now informed & is extremely slow. My vehicle had a recall on it & I had to find out from another location, my vehicle has been with them for 2 months now & everytime I call to check on it no one can assist me. More

I did my reservation online for 8:30am, I got there 10 mins later do of heavy rain. I was promptly received by Brian. Everything look pretty good at that point. Immediately after they greeted me he ask yo mins later do of heavy rain. I was promptly received by Brian. Everything look pretty good at that point. Immediately after they greeted me he ask you bought your car here, which I say no. Immediately I felt the disconnection. But ok, first time no big deal. They took my information and said they will call me when is ready. I booked a oil change and tire rotation. I left and I waited for their call until 2:00pm and I’m wondering what happened I don’t think they supposed to take that long. I called the dealership 4 times and never got attended. And the last call I did Brian put me on hold for ever I hang up after passing 15 min on hold. Finally I decided to go there and when I got there. I saw my car parked and ready. So I proceeded to the service area to ask, and that’s when I got worst. Larry and Brian where the most nasty and disrespectful people. I have deal as a customer. I ask Larry to help me on picking up my car, and he told me get your rep. I told him I don’t know who’s my rep!!!! There was a lot of people, also you should not direct me?? Then I ask for Brian and Brian told me did I call you?? Did I said your car was ready?? I was like wooo!! At that point I said hey I’m coming for my car since 8:45am my car is being here it was 4:00pm when I got there. So he said oh, Rashad is in charge of your car… so I went to Rashad and first thing he said was oh I called you!!! I was like really!! No voicemail, no text message, etc. So I just want to provide that feedback because that’s not a way of serving people. I felt because I was young I was treated like that because I’m not that important like and older customers. More

Could not correctly diagnoseThe issues for the 1st seven Could not correctly diagnose The issues for the 1st seven weeks they had the car, then tried selling me tires to correct the issue…. After installing Could not correctly diagnose The issues for the 1st seven weeks they had the car, then tried selling me tires to correct the issue…. After installing new tires issue was the same …. 5 weeks later issue was fixed!!! Total of 13 weeks More