Margate Chrysler Dodge Jeep Ram - Service Center

I purchased a used vehicle from this dealer & had an oil & filter change. Their incompetence nearly caused my engine to blow. About 2 weeks after being serviced, my oil light came on while driving & my engi & filter change. Their incompetence nearly caused my engine to blow. About 2 weeks after being serviced, my oil light came on while driving & my engine started idling roughly. I pulled over & saw oil dripping from the undercarriage & a sizable puddle on the road under my vehicle. I had lost 4 quarts of oil. Next morning, I had an emergency repair at another shop closer to me & was told that whoever changed my oil last, had cracked the oil filter housing & it had been slowly leaking since then, until it finally failed completely. The repair cost me $400. I tried several times to reach the General Mgr. to file a complaint & request reimbursement, but everyone I spoke to, from the online chat person to whoever would answer the phone, refused to give me a name or any contact info. I even tried the "Talk to the General Manager" link on their webpage where it says, "Whether you're having an issue or want to pay us a compliment there's nothing more important to us than feedback from our guests", which is a lie since I never heard from the General Mgr. A few days later, the Service Director called & said he couldn't reimburse me even though I had pictures & a statement from the other shop. I then filed a complaint with the BBB. The Service Director responded & said the only solution he could offer was for me to come in & talk about it. I replied that I was unable to because my elderly mother is disabled and I am her caregiver and it would cause me undue hardship to drive 30 miles with no guarantees. Also, I had recently been hurt in a bad car accident and was physically unable to drive until my injuries healed & there was nothing to talk about that hadn't already been said in our phone call & through the BBB. He again gave me the same response & the case was closed by the BBB. It's painfully obvious that customer service, customer retention or accountability for their actions aren't part of their business practices. If you'd care to learn more about this dealership's shady business practices and blatant and willful disregard for their customers, here is the BBB link to my complaint as well as 29 other complaints against them. It seems their answer to every problem is, "come in and let's talk about it ", but nothing ever gets resolved. https://www.bbb.org/us/fl/margate/profile/new-car-dealers/margate-chrysler-dodge-jeep-ram-0633-90589517/complaints More

Excellent service great communication kept me up to date on the service of my vehicle very helpful…..about any questions or concerns I had. on the service of my vehicle very helpful…..about any questions or concerns I had. More

HORRIBLE! ! MISERABLE!! Worst dealer experience of my life. This outfit is shockingly incompetent, disinterested, malevolent and contemptuous. They tried u ! MISERABLE!! Worst dealer experience of my life. This outfit is shockingly incompetent, disinterested, malevolent and contemptuous. They tried unsuccessfully to fix the air conditioning in my Pacifica. They had the car for 7 weeks, and every time they told me it was fixed, it was not. Time after time I drove back to pick up my car and every time the AC was not working. The service manager and general manager had no excuses or explanations. Avoid this pathetic excuse for a dealership at all costs. They are the reason I will never buy another Chrysler/Dodge. LET'S. SEE IF THIS REVIEW GETS PUBLISHED More

Very good with customer service treats every customer with love and respect, they make sure you get what you really like and want with love and respect, they make sure you get what you really like and want More

Arrigo margate “we can check it out in 2 weeks” Should be their slogan. Why make an appointment only for me to get there and say sure “we can’t look at it for 2 weeks” same thing 6 months ago with different their slogan. Why make an appointment only for me to get there and say sure “we can’t look at it for 2 weeks” same thing 6 months ago with different vehicle but they told me theycc bc an look at it in 3 weeks… don’t waste your time going here More

Don't take your vehicle for Service Repair. Terrible service. Car still not repaired..Terrible customer service. Always told no Managers on site for help. Terrible service. Car still not repaired..Terrible customer service. Always told no Managers on site for help. More

This guy is one of the best in the business. I would definitely buy a automobile from Austin 💥💥💥💥💥 I would definitely buy a automobile from Austin 💥💥💥💥💥 More

Do not purchase a vehicle at this dealership! The service department will give you a hard time when you need to get your vehicle serviced . The service advisors will personally confront you for g The service department will give you a hard time when you need to get your vehicle serviced . The service advisors will personally confront you for giving them a bad survey review and service advisor losing out on commission! Why am I going to give you a good review if you did not address the issues with my vehicle More

Austin is great to work with! Very friendly and always trying to find the best deal! Definitely go to Austin for a car! Very friendly and always trying to find the best deal! Definitely go to Austin for a car! More

Nick Torres was nothing but professional. He called/texted me with every update. Helped my extended warranty fix my complicated issues. 10’s across the board for Nick! He called/texted me with every update. Helped my extended warranty fix my complicated issues. 10’s across the board for Nick! More