Margate Chrysler Dodge Jeep Ram

I dropped my 2017 Jeep Wrangler off at the service center on Friday 2/12 at 11:30 am. Was informed that the part for my windshield wiper motor was there and that I could wait or they would call me when read on Friday 2/12 at 11:30 am. Was informed that the part for my windshield wiper motor was there and that I could wait or they would call me when ready. I opted for the ladder, I realized later that day that no one had contacted me. I called the dealership at 4:30 pm and was told Garret my service advisor was gone but John would get back to me when he finished up with a customer. I called back 45 mins later and was told all service techs were gone for the day. Asked to be called ASAP on Sat 2/13 on the status of my car. Did not hear from them, called at 8:15am 2/13 and was put on hold for 20mins. Than called back again at 11;00am and was informed that Jordan the tech was not in on Sat and that the Jeep was not ready. I informed them that I need it as soon as possible on Monday, no later than 4:oopm, and did get a rental car since I was covered under warranty. Had to go personally to pick up the car from enterprise which took over an hour to pick up. I had to work late afternoon. I called 8:00am Monday morning did get to speak with Garret, he was supposed to call me when the tech was working on my Jeep and keep me updated on the status of my Jeep. I called again at 10:45am for an update and he told me the tech was working on it right then and he would call me when completed. Called again after my day at work 3:45pm and after being on hold, I was transferred to Garret who informed me he was just going to call to let me know my Jeep was done. I asked if I was getting any compensation for this huge delay that should have been a few hours. For 3 days without my vehicle, he gave me a measly $35 for inconvenience. This service was the worst service I have ever had and the Jeep is only 3 years old how does a windshield wiper motor die after just 3 years? Very unsatisfied and frustrated. More

Worse it has ever been !!! Did not put back my wheel key no sticker for next oil change , no reset computer for service car is full of oil prints inside & out no sticker for next oil change , no reset computer for service car is full of oil prints inside & out More

Disappointed that effort went to putting edge guard on and not making sure it has mats and only 1 key on delivery.I have got date or time for second key.I have called twice about it and haven't been calle and not making sure it has mats and only 1 key on delivery.I have got date or time for second key.I have called twice about it and haven't been called back yet More

Salesman was great. Patient. Worked with me. Followed up. Enjoyed ourchase except the 6 hours at the dealership Great great great great asaa aaa aaa up. Enjoyed ourchase except the 6 hours at the dealership Great great great great asaa aaa aaa More

Confused costumer service. Gave me a very high price. Worked out in the price, next day after a lot discount, he gave me the same amount again. Worked out in the price, next day after a lot discount, he gave me the same amount again. More

This time around you fixed my car. Wish you didn’t make me leave my truck at your dealership 4 times. Finally the fourth time it was fixed. It costs money to use Uber and not have your truck fixed the firs me leave my truck at your dealership 4 times. Finally the fourth time it was fixed. It costs money to use Uber and not have your truck fixed the first 3 times. Robert did great this time and delivered as promised. Good hon and thank you Robert. More

It was a pleasant experience, nice music you could groove to, they were straight to the point, hassle free, I got what I wanted and a great deal! Shout out to Henry James and Gerard!! to, they were straight to the point, hassle free, I got what I wanted and a great deal! Shout out to Henry James and Gerard!! More

Great experience! Everyone we dealt with at Arrigo Margate was truly exceptional, easy going, helpful, and informative! Best sales person is, hands down, Samuel Williams! Samuel really went above and Margate was truly exceptional, easy going, helpful, and informative! Best sales person is, hands down, Samuel Williams! Samuel really went above and beyond to ensure that we were very happy with our buy. Mike from finance, Gerald, and "Lt. Dan" were also great to deal with. They were VERY patient with us and ALL of our questions and concerns. Not once did they make us feel like we were annoying them (even though we were). I'm sure they were thrilled when we finally left hahaha! They were a very kind and patient bunch, would definitely recommend them! More

Terrible service! Told them a warning light was coming on once in a while, they tried to say a stop/start battery was dead and had killed my regular battery - tried to get me to pay for two new batteries. on once in a while, they tried to say a stop/start battery was dead and had killed my regular battery - tried to get me to pay for two new batteries. Fortunately, I expect to be lied to there, so I took the car to TWO different places, who checked both batteries and said nothing was wrong with either one. The light must be an electrical issue, but I sure won't bring it to Arrigo to have it fixed! More

I had a excellent experience at Arrigo. My sales agent, Ralph, was a pleasure to work with. He was so friendly and willing to work with me. He made the entire process very easy. I got the exact Wrangler I Ralph, was a pleasure to work with. He was so friendly and willing to work with me. He made the entire process very easy. I got the exact Wrangler I wanted. Would definitely recommend this dealership and Ralph to anyone looking for a car! More