Margate Chrysler Dodge Jeep Ram

Overall this was a pleasant experience. My Salesman, Fred Rivera was patient, worked hard and was transparent throughout the process. GREAT JOB FRED RIVERA, I'll see you in a few years. Rivera was patient, worked hard and was transparent throughout the process. GREAT JOB FRED RIVERA, I'll see you in a few years. More

I came in to the dealership looking into a price I had seen online, however, there was an issues with that price and the dealer was not able to give me the price I wanted. Despite this the team did a grea seen online, however, there was an issues with that price and the dealer was not able to give me the price I wanted. Despite this the team did a great job to compromise with me and help me come out of the dealer with a car and most importantly a happy customer. Julio was a great help, very kind, and honest worker and he made my experience great despite all the issues we were having with pricing. The whole manager team did all they could to give me the best price possible after the misunderstanding with the online price. I drove to this dealership all the way from Miami and it was worth the drive. I recommend this dealer to anyone that is looking for a Jeep at a good price and again the service provided was amazing and I won’t forget how helpful everyone was. More

First time here for my Oil change Brian was very helpful experience person it's hard to find Great people like him Thank you for the Service experience person it's hard to find Great people like him Thank you for the Service More

Jonathan Garcia was kind, thoughtful, and knowledgeable. He explained all the work provided by the service department and gave me a copy for my records. It was a pleasure to work with him. He explained all the work provided by the service department and gave me a copy for my records. It was a pleasure to work with him. More

Overall it was a great experience wish it was a little faster but it was worth the waiting. My salesman Ralph was very helpful and knowledgeable. faster but it was worth the waiting. My salesman Ralph was very helpful and knowledgeable. More

It was a group effort but we came out very happy with our new 2021 Limited Hybrid Pacifica. Nestor Diaz was very friendly and was not pushy like a stereotypical car salesman. He made us comfortable during th new 2021 Limited Hybrid Pacifica. Nestor Diaz was very friendly and was not pushy like a stereotypical car salesman. He made us comfortable during the hours we were at the dealership. John Dearing negotiated the price that made us very happy at the end without much stress. and Finally Michael (Mike) Diaz made it all happen in financing so we can drive out of there happy. It was a long process at first, but at the end there was alot of people involved in getting this deal done. More

I sit here going into the fourth hour. I booked online; arrived and asked for the service advisor that had been assigned to me by the Arrigo system. I was informed by the employee that saw me that that pe arrived and asked for the service advisor that had been assigned to me by the Arrigo system. I was informed by the employee that saw me that that person wasn't with the dealership for a "long" time. He instructed me where to park my vehicle, to roll my driver's side window down, leave the keys in the vehicle and the process would start. I went to the waiting area. An hour and a half later, I looked up from working and realized that someone should have contacted me. Went to the service desk. After five minutes one of the service techs asked me who was helping me...obviously no one! He is the only one who has shined to any degree. He got to work and put me into the system pretty quickly. Now, I sit..again, into the fourth hour of being here...more than an hour and a half since they officially processed an oil change and tire rotation. I gave them two stars...they probably deserve a 1. More

Things were a bit un organized at first, but in the end they got me on the road in my new Jeep Grand Cherokee. I am very happy with my new car they got me on the road in my new Jeep Grand Cherokee. I am very happy with my new car More

Poor communication. A lack of attention to detail. Total disregard to appointment time.Received two stars versus one based on history of positive experiences. This was my first negative experience. disregard to appointment time.Received two stars versus one based on history of positive experiences. This was my first negative experience. More

we walked up to service area and was greeted by a very rude sales guy, told us we had to pull the Jeep up before he would talk with us :( . He was so rude and was trying to belittle us because we did not rude sales guy, told us we had to pull the Jeep up before he would talk with us :( . He was so rude and was trying to belittle us because we did not know the process for service, our first time there. He turned away from us and just started talking to someone that WALKED up after we did! The guy at the counter taking our info was good, he set us up and provided paperwork and details, all good there. We wanted an oil change and tires rotated. This was the first service for a new 2020 Oscar Mike. We wanted to have the spare tire rotated along with the rest and he noted that on the paperwork. On our way out I did notice some of the paper mats that get placed in your vehicle to keep it clean during service so I figured it was going to be a nice job. When we returned to pick up the vehicle, there was only one person at the desk who continued to work with someone that said they didn't have the money to pay. We waited and waited and finally he asked what we were there for. We said for "pick up and that we had our first service completed". He said ok but didn't get anyone to work with us, we waited another 15 minutes before someone dressed like a manager asked if we had been waited on, we said no and told him that we wanted to pick up our Jeep and we could see it out front with the completed tag on it, he took us to payment center and went to see what the hold up was. Payment center had no documentation and didn't know what to tell us, we just walked away. When we finally was provided with the paperwork and the key, we went out to the Jeep and saw first thing that the spare had not been rotated. I went back inside to let them know and all he said was " I wrote it on the work slip, you can see it" well that didn't get done! When we went back out to check the rest we noticed that there was greasy finger prints all over our hood locks and hood, and then no paper mats on the carpet and oily foot prints on the carpet. Not expecting a full detail, however, whenever I brought my new vehicles in for service they always returned with windows clean, a quick vacuum and paper mats down. Not the service we expected as first time customers! It really showed lack of management and possible training on how to treat Joe Public! Not a Fan! More