Margate Chrysler Dodge Jeep Ram

Would give no starts if possible. Service reps were rude and often confused. Waited 2 hours - nothing happened and reps didn't know where car was. When Director interceded when I complained, still waited 1 and often confused. Waited 2 hours - nothing happened and reps didn't know where car was. When Director interceded when I complained, still waited 1 hour and then another 1/2 hour after car was finished to process paperwork. Then when went to pay - waited again for clerk to return. Nearly 4 hours for an oil change. Parting words from service rep was "It's too bad you chose to come here." Customer Service and Friendliness get 0 stars. More

About one month ago, I brought in my Jeep Grand Cherokee and a list of service items. Some issues were addressed and I was also informed that I needed a new "radio" and they were on backorder. After waiti and a list of service items. Some issues were addressed and I was also informed that I needed a new "radio" and they were on backorder. After waiting approximately one month for the part to arrive, I was called and I brought my Jeep Grand Cherokee in the next day. I waited for the "radio" to be replaced. Within 2 days, I noted that I had the same exact issues of which some are safety related. Nobody takes the time to properly diagnosis issues. I so very much regret being the owner of two Jeeps at the same time. More

Awful communication and then to threaten us with putting a lien on a pay off because Scott and Ash have poor communication and threaten my sister when Scott does return the calls I will contact the BBB and a lien on a pay off because Scott and Ash have poor communication and threaten my sister when Scott does return the calls I will contact the BBB and post on all social media More

my car was to be fixed in margate, the service was not good, some of the problems persisted, they damaged the car and refused to fix it! I made a list of all the problems they had in the car, when I went good, some of the problems persisted, they damaged the car and refused to fix it! I made a list of all the problems they had in the car, when I went to fetch for the first time 80% of the problems were not solved, we left the car to check, I went to fetch 20% of the unresolved problems again! it was 45 days with a car at the dealership! I removed the car without repair and totally dissatisfied! More

Truck was in the shop for a couple days shy of a month and I received zero calls on the status of the truck. I had to initiate ALL contact and was continuously told they were trying to find why the air su and I received zero calls on the status of the truck. I had to initiate ALL contact and was continuously told they were trying to find why the air suspension wasn't working as they couldn't figure it out. More

Lou and Fred are the best in the business. They will go out of their way to get the customer in their dream car. The customer service throughout the process was timeless. I could confidently say I didn't m out of their way to get the customer in their dream car. The customer service throughout the process was timeless. I could confidently say I didn't mind going to the car dealership. More

They manipulate the MSRP multiple times trying to confuse you by offering "discounts" while simultaneously increasing the vehicle price way above MSRP to compensate for that. I feel they try to take advantag you by offering "discounts" while simultaneously increasing the vehicle price way above MSRP to compensate for that. I feel they try to take advantage of people who don't know better. They also told me it was illegal to remove their "Arrigo Advantage" services which is absurd. I will never ever shop here again. Felt deceived the whole time we were negotiating. The only positive is the sales advisor (who was not involved in the negotiation) which has been attentive and responsive to my requests post-sale. More

Typical dealer trying to scam people. I recently look at a car online with a very decent price. Of course they wanted to add over $3,000 on fees...from Arrigo fee of $2,400 plus $900 dealer fee incredible. a car online with a very decent price. Of course they wanted to add over $3,000 on fees...from Arrigo fee of $2,400 plus $900 dealer fee incredible. In less than 2 days it went from talking to them about price to sorry some bought the car earlier today. They didn't have the decency to say, some else is interested in the car. To me this is like those dealers that have a car priced very low to get you in the door but the actual car is never available. So sad, bad business practice. More

Make sure you do the math on the new car, the laundry list of fees and the trade. They added in like an extra 9k on the MSRP. The car sales man was excellent but the lack of transparency on the the trade list of fees and the trade. They added in like an extra 9k on the MSRP. The car sales man was excellent but the lack of transparency on the the trade metrics and not honoring the cash price online or discounts is pretty lame. They also don’t update their site so the car you want may or may not be there. Very deceptive people. I will never buy here again. More

Not very friendly or quick service. Was ignored for 15 minutes first visit and 10 the next. Was not told before 1st appointment that part needed to be ordered, resulting in wasted time and trip to deale minutes first visit and 10 the next. Was not told before 1st appointment that part needed to be ordered, resulting in wasted time and trip to dealership. Was not called when part came in. More