Margate Chrysler Dodge Jeep Ram

I purchased a used vehicle from this dealer & had an oil & filter change. Their incompetence nearly caused my engine to blow. About 2 weeks after being serviced, my oil light came on while driving & my engi & filter change. Their incompetence nearly caused my engine to blow. About 2 weeks after being serviced, my oil light came on while driving & my engine started idling roughly. I pulled over & saw oil dripping from the undercarriage & a sizable puddle on the road under my vehicle. I had lost 4 quarts of oil. Next morning, I had an emergency repair at another shop closer to me & was told that whoever changed my oil last, had cracked the oil filter housing & it had been slowly leaking since then, until it finally failed completely. The repair cost me $400. I tried several times to reach the General Mgr. to file a complaint & request reimbursement, but everyone I spoke to, from the online chat person to whoever would answer the phone, refused to give me a name or any contact info. I even tried the "Talk to the General Manager" link on their webpage where it says, "Whether you're having an issue or want to pay us a compliment there's nothing more important to us than feedback from our guests", which is a lie since I never heard from the General Mgr. A few days later, the Service Director called & said he couldn't reimburse me even though I had pictures & a statement from the other shop. I then filed a complaint with the BBB. The Service Director responded & said the only solution he could offer was for me to come in & talk about it. I replied that I was unable to because my elderly mother is disabled and I am her caregiver and it would cause me undue hardship to drive 30 miles with no guarantees. Also, I had recently been hurt in a bad car accident and was physically unable to drive until my injuries healed & there was nothing to talk about that hadn't already been said in our phone call & through the BBB. He again gave me the same response & the case was closed by the BBB. It's painfully obvious that customer service, customer retention or accountability for their actions aren't part of their business practices. If you'd care to learn more about this dealership's shady business practices and blatant and willful disregard for their customers, here is the BBB link to my complaint as well as 29 other complaints against them. It seems their answer to every problem is, "come in and let's talk about it ", but nothing ever gets resolved. https://www.bbb.org/us/fl/margate/profile/new-car-dealers/margate-chrysler-dodge-jeep-ram-0633-90589517/complaints More

Chris is absolutely AMAZING, and although Evan was training, he was very nice and helpful ! Both gentlemen were super patient, and Chris did his absolute best to get the deal done! It was a pleasure m training, he was very nice and helpful ! Both gentlemen were super patient, and Chris did his absolute best to get the deal done! It was a pleasure meeting everyone at the dealership we did to get a truck suitable for our growing family ! More

Drew was incredibly knowledgeable and helpful as well as made the process very simple and pleasant made the process very simple and pleasant More

Chris Shaw is AMAZING ! If you need to buy a car, he is your guy! You will not regret. Thank you Chris for the best car buying experience ! If you need to buy a car, he is your guy! You will not regret. Thank you Chris for the best car buying experience ! More

Excellent service great communication kept me up to date on the service of my vehicle very helpful…..about any questions or concerns I had. on the service of my vehicle very helpful…..about any questions or concerns I had. More

Extremely satisfied! !!!!!!! I had posted a negative review and I deleted it. Here is why , i received a call from Alexander, Miniet. He’s the new Ram advisor. If you did !!!!!!! I had posted a negative review and I deleted it. Here is why , i received a call from Alexander, Miniet. He’s the new Ram advisor. If you didn’t know, there’s a new shop for Ram trucks in the back of the service department. I had very bad experience with the front service department, they had not fixed my truck since day one. I had taken my truck for repairs about 7-8 times and the truck would stay at the shop for more than a week every time. Just bad customer service from the front service department- when I tell you bad service I mean it. Supposedly they had fixed my truck but was never properly fixed. Well when I took my truck to Alexander he sent me back to work on a Uber. And also sent me an uber to go pick up the truck next morning. It took him and his crew one day to fix the truck issues. Even fixed the recall Ram had on their trucks. The front service took months and months and was not fixed. He did it in one day.. he’s very kind and very knowledgeable. I’m not sure if he services other than Ram but if you had problems with the front service ask to bring your to him. Maybe they service other brands. It was about time they had some real mechanics.. Thanks Alex. I appreciate you.. More

Wonderful Experience from Sales to Finance and Delivery. This is my third Jeep from ARRIGO Margate . It was different this time as they have totally New Management and what a difference it made. I was hesit This is my third Jeep from ARRIGO Margate . It was different this time as they have totally New Management and what a difference it made. I was hesitant to go back but I am glad I did. Congratulations New Management and Tim Lambert. My Sales Representative was Alejandro Lopez an amazing young man who bent over backwards to make sure as a returning customer I had a better experience than the last time I purchase from ARRIGO Margate. John Guiterez from Finance took his time and explained everything I was signing on my Sales Contract. Congratulations and Thanks Team ARRIGO at Margate More

Went to the dealership to buy a new Grand Cherokee. Agreed on a price with the manager. Shortly thereafter the manager tried to renegotiate our deal claiming they were losing too much money. The dealer Agreed on a price with the manager. Shortly thereafter the manager tried to renegotiate our deal claiming they were losing too much money. The dealerships conduct is dispicable and I would urge everyone to stay away from an establishment that cares more about money then being honorable. So disappointing, especially before the holidays. More

My truck still has same problem, I`ve already left it to be fixed for the fifth time be fixed for the fifth time More

Amazing sales person. Took time to review our options and move forward with what made best sense for everyone. Took time to review our options and move forward with what made best sense for everyone. More