Maplewood Toyota- Service Center

Service Visit From the point of the phone call to ascertain how long a wait I might expect to making my payment for the routine service checks and work done, I was From the point of the phone call to ascertain how long a wait I might expect to making my payment for the routine service checks and work done, I was very pleased with the friendly attention and helpful advisement of all of the personnel involved. More

In the "shop" for the liftgate recall They had the part available, we scheduled a date & time that worked for me. The job was done in the estimated time that I had been told it would take They had the part available, we scheduled a date & time that worked for me. The job was done in the estimated time that I had been told it would take (actually about 20 minutes less:). More

Great service Everything was great. It was easy to schedule and the time waiting went fast. Nice to have the free checkup and oil change included when I leased the Everything was great. It was easy to schedule and the time waiting went fast. Nice to have the free checkup and oil change included when I leased the Highlander. More

Help with unexpected problems My 2013 Camry, which I have owned nearly three years, unexpectedly developed a battery problem 8/23 and refused to start. Friends helped me get the c My 2013 Camry, which I have owned nearly three years, unexpectedly developed a battery problem 8/23 and refused to start. Friends helped me get the car jump-started, and I took it directly to you. The service tech was very patient with my concerns, and agreed to not only replace the battery, but check the starter and related issues to be certain there were no other problems. Because it was 8:15 p.m. and you were very busy, I chose to get a rental for a day rather than wait for 90 minutes or more for repairs. A phone call the next morning from Nate assured me that the battery was the only issue, and that the car would be ready when I needed it. He also informed me of a discount/coupon offer on the web site that saved me $35. More

Super Service with Smiles! I spoke with Jack the afternoon I noticed my new vehicle had turned 5000 miles. I was able to get an appointment immediately that same day! I was al I spoke with Jack the afternoon I noticed my new vehicle had turned 5000 miles. I was able to get an appointment immediately that same day! I was also pleasantly surprised to get the completion call earlier than the time I was told. Our cashier was on top of her job! Very organized and quick. I'm very impressed with this dealership and the friendly employees who actually believe in great service. Love the location. Thanks Jack and lovely cashiers! More

Great customer service I came to the service center with a car problem and Tom was more than helpful from beginning to end. He was very straightforward with me about what co I came to the service center with a car problem and Tom was more than helpful from beginning to end. He was very straightforward with me about what could be wrong and what the possible costs would be. He was very involved and knowledgable which made me feel more comfortable with the whole situation. I was confident he would help take care of the situation and me as well. Tom made me feel valued as a customer and person, which is rare in auto repair these days. He even sent me an email the next day to confirm the problem had been remedied, which a mechanic has never done for me before. All this showed me that he truly wanted to help and do the right and honest thing which is all I can ask for. Thanks! More

Expert Help We were in both the service department to set up an extended warranty on our Corolla and the parts department for a couple items. Customer service was We were in both the service department to set up an extended warranty on our Corolla and the parts department for a couple items. Customer service was wonderful in both departments. More

Excellent service Joey Larson was very efficient and helpful. I needed to leave by 1:00 and, as promised, the car was done on time. He was helpful in explaining the w Joey Larson was very efficient and helpful. I needed to leave by 1:00 and, as promised, the car was done on time. He was helpful in explaining the work being done and made sure I understood the service evaluation. More

Always a great experience there! The service was above and beyond; the staff are great and are great listeners and also explainers, They are friendly and thorough. They were the late The service was above and beyond; the staff are great and are great listeners and also explainers, They are friendly and thorough. They were the late nighters, There until closing. I left about 10:30 PM. More

Another great experience at Toyota Was greeted by Ka Vue who showed me where to go to get my car service. First time getting my car service and without my husband. So seeing a friendly Was greeted by Ka Vue who showed me where to go to get my car service. First time getting my car service and without my husband. So seeing a friendly face was a relief. (Ka Vue help me with my purchase back in May 2017) Joey Larsen was the person who help me with my car service. He answer my questions and explain the services I would be getting. Very helpful and friendly guy. I love coming to Toyota Maplewood because the staffs always make me feel like I'm home. Everyone is so friendly and always so helpful. More