Maplewood Toyota- Service Center

timely. timely service for oil change (planned several weeks ago, time was available and able to look at brakes as well as provide oil change for pruis). timely service for oil change (planned several weeks ago, time was available and able to look at brakes as well as provide oil change for pruis). More

No appointment, Great Service I called for a appointment and was told a date about a week later which was longer than I wanted to wait. The person on the phone told me that I could I called for a appointment and was told a date about a week later which was longer than I wanted to wait. The person on the phone told me that I could come in without an appointment and they would get me in as soon as possible. When I arrived the service department was very busy and the service adviser told me that it would be about 2 hours before my car would be done. It was finished in the 2hour window. More

Airbag light The tech did a thorough test of the system and went the extra mile to trace everything about the system. It seems like the problem was in the computer The tech did a thorough test of the system and went the extra mile to trace everything about the system. It seems like the problem was in the computer module. The act of checking things so thoroughly seems like it might have fixed the problem without paying for a new module. So far so good./ Nice work. More

GREAT CUSTOMER SERVICE Staff are always knowledgeable and quick. LOVE the coffee and drink options in the lounge. My kids love the kids room. Free car rental is an ADDED Staff are always knowledgeable and quick. LOVE the coffee and drink options in the lounge. My kids love the kids room. Free car rental is an ADDED PLUS. More

Great service and very organized My husband bought a car from Maplewood Toyota 2 years ago and we were amazed by the service. When I needed a new car I knew where to go! Brought my My husband bought a car from Maplewood Toyota 2 years ago and we were amazed by the service. When I needed a new car I knew where to go! Brought my car in for the 6 month check up and was not disappointed. The staff are well organized and keep things moving even when very busy. My car was finished in half the time they told me and I was on my way. We will never go anywhere else to purchase a car and recommend Maplewood Toyota to those looking for a vehicle! More

Exceeded expectations As always at MWT, the service experience met and exceeded expectations. Although I usually schedule an appointment online, a failing battery requi As always at MWT, the service experience met and exceeded expectations. Although I usually schedule an appointment online, a failing battery required me to appear without an appointment and I expected to spend several hours waiting. However, my vehicle was serviced very quickly - including soon-due regular maintenance. I was on the road much sooner than I expected. However, after returning home - a 'Check Engine' problem appeared and I brought my vehicle in again without an appointment. Again, I expected to spend hours, and would likely incur a significant cost. The service advisor quickly identified that the 'Check Engine' warning was the result of an abnormal detection by an exhaust sensor. He cleared the code and persuaded me that it was a cold-weather related malfunction of the sensor, and likely would not be a continuing problem. He didn't charge anything for his service, and within ten minutes I was on my way. After nearly nine years of exceptional service, I recommend this dealership at every opportunity. More

Excellent Communication Whether it is a call in response to an e-mail with a question regarding a problem, or informing me how much time I should expect to have to wait for m Whether it is a call in response to an e-mail with a question regarding a problem, or informing me how much time I should expect to have to wait for my service, or the briefing, once the service is completed, I am very happy with the staff at Maplewood Toyota. I also get the impression that employees are treated well at this company, as I have seen quite a few long-term employees there over the the 15 years, we have been customers. I also feel that the courteous treatment of customers happens because employees are happy to work there. More

Friendly, knowledgeable and punctual service I bought my Prius 12 years ago at Maplewood Toyota The service is outstanding - skilled, punctual and friendly providing frequent updates. Never have I bought my Prius 12 years ago at Maplewood Toyota The service is outstanding - skilled, punctual and friendly providing frequent updates. Never have I felt pushed to buy or repair something that wasn't broken. I value the honesty and professionalism of the Maplewood team. Most recently, my car had to be towed in - repaired within 24 hours even with the necessity of ordering a new hybrid battery from Chicago - I was favorably impressed! I cannot comment on the price for I have nothing to compare in terms of cost of labor or parts. More

Regular maintenance & preventive maintenance The line of cars waiting for service was all the way through the parking lot & out onto Beam Ave., but I got the service required in the time they h The line of cars waiting for service was all the way through the parking lot & out onto Beam Ave., but I got the service required in the time they had promised me. The staff is excellent, and I got feedback from David, and of course Bob kept everyone happy! More

Good experience I mistakenly registered for a drop off appointment at 730. It was very crowded and busy that morning, so I was delayed getting inside, but they were a I mistakenly registered for a drop off appointment at 730. It was very crowded and busy that morning, so I was delayed getting inside, but they were able to accommodate me so I could wait and still get the car finished in the morning. More