Maplewood Toyota- Service Center

Thoughtful service I arrived early to my service appt.; 1st intake fellow was able to answer a “settings “ question but wasn’t sure of his answer to my second question. I arrived early to my service appt.; 1st intake fellow was able to answer a “settings “ question but wasn’t sure of his answer to my second question. He sought out another fellow who provided the info.. I appreciated his asking for help rather than just try and Buffalo his way thru. Temperature was below zero so no free car wash - got a coupon for car wash when the temps warm up😳 That was a 1st for me! No other dealership has made that offer:) More

doing the right thing Although I was not happy to have to fix a component issue under the passenger seat to fix the air bag system your dealership actually came in under th Although I was not happy to have to fix a component issue under the passenger seat to fix the air bag system your dealership actually came in under the original estimate! This is not something I've experienced before having maintenance done, I was a very pleasant surprise. I also had a problem with the sliding door and after speaking with the manager your dealership agreed to look at it because of some past recall work that had been done. You fixed the problem and now we are back at 100%. I could not be more happy with how your service department came through for us! More

Cabin heat issue Everyone in the service department is very professional and focused on providing the very best outcome to whatever problem your car may have. In my ca Everyone in the service department is very professional and focused on providing the very best outcome to whatever problem your car may have. In my case, after replacing a 3 way coolant valve, it seemed the cabin heat did not respond accurately to the temperature setting (either high or low). They tested my car and were unable to find any issue, but at least I know the problem has been analyzed by a professional. They also repaired a malfunctioning passenger seat belt for me. I appreciate the speed with which they were able to get me in, the ride to work, and the pricing. More

Thoughtful and helpful Every time I have need service or advice all employees have been very willing to assist. A number of times service personnel have provided help at no Every time I have need service or advice all employees have been very willing to assist. A number of times service personnel have provided help at no charge. I will keep coming because I am a Toyota and Maplewood Toyota loyalist. More

Excellent, fast service I had routine maintenance service for my Toyota Matrix and, as always, the service was excellent. The service desk greeted me as soon as I drove in, p I had routine maintenance service for my Toyota Matrix and, as always, the service was excellent. The service desk greeted me as soon as I drove in, processed my service needs within minutes, and completed the service in much less time than I anticipated. More

Service was timely, courteous and thorough. My experiences with Maplewood Toyota have always been excellent, from sales to service. I also appreciate the waiting area, which has been updated, a My experiences with Maplewood Toyota have always been excellent, from sales to service. I also appreciate the waiting area, which has been updated, as a superior addition, with many amenities. More

Awesome Great hours great people great service great work ethic believe in there product~ willing to go the extra mile helping with insurance, a driver, e Great hours great people great service great work ethic believe in there product~ willing to go the extra mile helping with insurance, a driver, etc. M More

Front and rear brakes Original contact for approximate cost was handled very professionally.Work was done for less. Everyone I contacted were very courteous and helpful. Re Original contact for approximate cost was handled very professionally.Work was done for less. Everyone I contacted were very courteous and helpful. Recommend this service department highly. More

Honest Service Dept. I just want to thank Tom and Chue in the service department. I have never been so impressed with a service center in my life. I went in with my husban I just want to thank Tom and Chue in the service department. I have never been so impressed with a service center in my life. I went in with my husbands car because he insisted it needed new tires. I arrived and Tom and Chue both advised that out tires did not need to be replaced and even talked to my husband on the phone. They said they would be happy to put new tires on but really felt it wasn't necessary. I don't remember the last time a service center turned down work. I truly love the honesty and appreciate that they weren't out to make a buck and truly are watching out for the customers best interest. We will definitely be back. Thank you so much! Great customer service!! More

Was in for 5,000 mike check Everything was okay as expected but found a nIl in one of my tires. Fixed it within 30 minutes and reasonably priced. Also washed vehicle. Everything was okay as expected but found a nIl in one of my tires. Fixed it within 30 minutes and reasonably priced. Also washed vehicle. More