Maplewood Toyota- Service Center

Satisfied There were several cars queued up outside when I arrived for my scheduled service appointment and I was concerned; but I was inside in 10 minutes and There were several cars queued up outside when I arrived for my scheduled service appointment and I was concerned; but I was inside in 10 minutes and my car entered into the system quickly after that. It was finished inside the one hour promised. Everything on the statement explained clearly and I was on my way in my freshly washed car. More

Great Friendly and fast service. Good to know the work is getting done right at the dealership with genuine Toyota parts. I will definitely go back. Friendly and fast service. Good to know the work is getting done right at the dealership with genuine Toyota parts. I will definitely go back. More

Oil Change I had no appointment. The service person checked and all I needed was an oil change. they rotated tires, topped off all fluids and washed the car. I had no appointment. The service person checked and all I needed was an oil change. they rotated tires, topped off all fluids and washed the car. It was promised in 1 1/2 hours but was ready in 1 hour. everyone was friendly and the cookies were delicious. More

Pay for services you REALLY need Local tire place wanted me to spend $2000 on suspension (bushings, struts, etc.) Maplewood's mechanic (Chris) checked those items and said they were f Local tire place wanted me to spend $2000 on suspension (bushings, struts, etc.) Maplewood's mechanic (Chris) checked those items and said they were fine. Another local place wanted me to get new tires. Maplewood said tread was okay. Advisor Tom spent time going over each recommended service item so I would be comfortable with the work needed and the costs. Chris inspected the car and did the work that NEEDED to get done. Replaced the timing belt due to vehicle mileage (90K.) Turns out water pump showed signs of problems, but they called to get permission to replace it, too. Yes, service is expensive. But that is because these folks are highly trained and know what to do. My bill was less than $1000. I might have spent $2000 on items that were fine. I have learned my lesson: go to Maplewood Toyota to keep our Highlanders in top running condition. More

5 cars We have purchased five cars from this dealership. The service has always been good. There are some things we would do differently in the future. We have purchased five cars from this dealership. The service has always been good. There are some things we would do differently in the future. More

GREAT SERVICE I came in for a oil change and rotate tire. I came in with no app. Expecting to wait some time .And you had me in and out in about 40 min. Wow I loved I came in for a oil change and rotate tire. I came in with no app. Expecting to wait some time .And you had me in and out in about 40 min. Wow I loved it. Thank you More

Excellent customer service Jonathan and also the Gentleman who checked me in for service on April 27th have indeeded once again endorsed amazing customer service. You keeping ra Jonathan and also the Gentleman who checked me in for service on April 27th have indeeded once again endorsed amazing customer service. You keeping raising the bar every time I come in, if there were more than 5*s - that's what i mean for you. More

Service Department is A+++ I feel I can really trust what the Service Advisor is saying. They performed little things that were not charged. They took excellent care of my veh I feel I can really trust what the Service Advisor is saying. They performed little things that were not charged. They took excellent care of my vehicle. Their estimate of completion of the services needed are spot on. Joe Rehling was excellent! The coupons are a great way to save! It's nice to feel comfortable with a dealership that I can trust and will only recommend service that is actually needed! Their waiting area is roomy and comfortable, and the cookies and coffee are great. I have a Toyota dealership less than 3 miles from my house, but I'm willing to drive the extra miles to Maplewood Toyota because of the above. More

Excellent Service Dept. I can always count on Maplewood Toyota for quality service. If you choose to wait for your vehicle, their waiting room is clean and customer friendly I can always count on Maplewood Toyota for quality service. If you choose to wait for your vehicle, their waiting room is clean and customer friendly with complimentary wi-fi and yummy looking cookies. And I like how they always offer to wash my car when they are finished servicing it. More

Great customer service Awesome service for a first timer at this dealership. They were great and explained all details to me and fixed my engine issue. I will be back in the Awesome service for a first timer at this dealership. They were great and explained all details to me and fixed my engine issue. I will be back in the future!!! More