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1,625 Reviews of Maplewood Toyota- Service Center
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July 26, 2018
easy peasy Service was painless and I appreciate that my vehicle was washed. The scheduling online was very helpfull and the service was done in a short period o Service was painless and I appreciate that my vehicle was washed. The scheduling online was very helpfull and the service was done in a short period of time. More
by Sandy
Employees Worked With
Russ Bestler
July 24, 2018
Outstanding Service Department My husband and I have owned Toyota vehicles for many years. We always have them serviced at Maplewood Toyota because of their outstanding work and hon My husband and I have owned Toyota vehicles for many years. We always have them serviced at Maplewood Toyota because of their outstanding work and honesty. I brought my car in because the breaks were squeaking and they cleaned them and solved the problem. More
by clydeto
Employees Worked With
Jonathan Nikovics
July 23, 2018
Great Experience I came in for an unscheduled routine maintenance (oil change, tire rotation, etc.) and everything went smoothly. The service was very friendly even w I came in for an unscheduled routine maintenance (oil change, tire rotation, etc.) and everything went smoothly. The service was very friendly even while being very busy. All of the service representatives, and the service technicians were great. More
by AnthonyAsuncion
Employees Worked With
Art Seifert and technician #7724, there were maybe 3 more people that I did not catch names of, but everyone was great! thank you so much. great experience
July 21, 2018
Misleading service department Approximately 4 weeks ago we misplaced our set of keys for our 2006 sequoia. We only had the one key so I called up to maplewood toyota to see what t Approximately 4 weeks ago we misplaced our set of keys for our 2006 sequoia. We only had the one key so I called up to maplewood toyota to see what the cost would be for a 2 keys and a remote. They looked up my vehicle by the vin number as it had previously been there and told me that they'd have to order the clicker and it would be in early the following week. It was late in the week and it was parked in our driveway so not a huge deal to wait a couple days. Due to losing the last master key there was an additional programming charge on top of the regular programming charge and I was told something just shy of $340 for 2 keys, programming, and a key fob. This was quoted by Troy Larson who I believe is an assistant service manager. The next week I called in to check on the remote and they said they had it in stock and I'd have to have the vehicle towed in for them to program the keys and remote since we no longer had the master. They once again confirmed the price and I paid to have it towed from my driveway up to them. Once my vehicle was up there the assistant service manager called me and told me that they hadn't realized the year of the vehicle and that the repair cost would actually be over $1200 because they would have to replace a module since we didn't have a master key. Now keep in mind they looked it up by the vin number to order the key fob the prior week and in every conversation I referred to it as an 06 sequoia. They told me it would be approx $340 atleast twice in the past including on a voicemail. Now that I had spent money to get it towed up to them the price went up 4 fold. Maybe it was an honest mistake, maybe it wasnt. Long story short now that I was looking at a $1200 repair I started looking into my other options and I found a local locksmith that reflashed the module and cut me two new keys for $285. I'd used maplewood toyota in the past for a handful of service work not a ton, but when I went to a dealer I went to them for both of our toyota vehicles. I will not be going back. The excuse that they didnt know the year of the vehicle was completely bogus and they either clearly are not experts on toyotas or they bait and switched me and got me to tow my vehicle up there before quadrupling the price. In my last conversation I told Troy I felt like they owed me the towing fee. I have not seen a check show up for the tow and I have not been contacted about it. More
by Eric
Employees Worked With
Troy
July 19, 2018
Excellent service! The staff at Maplewood Toyota treat their customers with respect and care. It's good to know that the customers can expect such trusted service. Thank The staff at Maplewood Toyota treat their customers with respect and care. It's good to know that the customers can expect such trusted service. Thank you. More
by Love my Prius!
Employees Worked With
Russ Bestler
July 19, 2018
Speedy routine checkup Regular 30,000 checkup, was quoted an hour and 15 minutes wait but was out of the dealership in 50 minutes. Consistently deliver good results and the Regular 30,000 checkup, was quoted an hour and 15 minutes wait but was out of the dealership in 50 minutes. Consistently deliver good results and the service staff is friendly and helpful. More
by MNAndy
Employees Worked With
Wong Vue
July 19, 2018
Great Service Super service - regular service visit - friendly, competent atmosphere. Great coffee and cookies, and comfortable waiting room. Now I've run out of Super service - regular service visit - friendly, competent atmosphere. Great coffee and cookies, and comfortable waiting room. Now I've run out of nice things to say. More
by Booklady
Employees Worked With
Russ Bestler
July 19, 2018
Great! Felt like the most impotant person on the place. Evrrthing was done right. Loaner was fantastic. I've been a customer forever. Never had any issues Felt like the most impotant person on the place. Evrrthing was done right. Loaner was fantastic. I've been a customer forever. Never had any issues More
by Happy!
Employees Worked With
Ryan
July 19, 2018
Service took longer than anticipated & dealer comp'd I brought my 2017 Prius in for scheduled maintenance. Technician found a nail in a tire requiring a tire repair. I was informed the cost for the repai I brought my 2017 Prius in for scheduled maintenance. Technician found a nail in a tire requiring a tire repair. I was informed the cost for the repair and I authorized the dealer to make the repair. The service and repair took an hour longer than estimated and the service tech comp'd the tire repair. I appreciated the gesture of good will. More
by EaganCustomer
July 18, 2018
Excellent, quick service. Maplewood Toyota employees are friendly and knowledgeable. They explain service requirements and work completed. Service is always very good and the Maplewood Toyota employees are friendly and knowledgeable. They explain service requirements and work completed. Service is always very good and the car wash is appreciated. More
by maryelladean
Employees Worked With
Sorry, don't remember names of service employees but all have been exceptional., Tom Decker
