Maplewood Toyota- Service Center

after rear-end damage repaired at the toyota recommended next door body shop- arranged for maplewood toyota to check for possible brake and/or electrical system damage as well as oil change and window adjus next door body shop- arranged for maplewood toyota to check for possible brake and/or electrical system damage as well as oil change and window adjustment for my camery hybrid. was told 12v battery needed to be replaced for exorbitant price of $366 plus $60 for labor. after car was done with service I took $70 taxi to get my car and get to several scheduled appts. shortly after leaving lot my service engine light came on then codes on my car computer started flashing that hybrid computer was shutting down in traffic. car shut down dealer service told me to try and get it back to shop. restarted car and limped back to shop at 15mph. was assured car would be examined immediately. 45-60 min later asked service how long and what was wrong, they could not contact service tech and when finally did I was told it could be an hour or more and no answer to what was wrong. 1 hour later car was fixed and on repair invoice #833082 said "tech found fuel trim data cleared when battery replaced. cleared codes and test drove for relearn" to me this clearly lays the blame on service when battery was replaced. after several contradictory e-mails from Russ Bestler, service manager, who blamed body shop for problem and thought 2hrs to read some codes and reset computer was reasonable. he stated that repairs to brakes and battery did not warrant a test drive so there was no way they should have been aware of problem. they did do a test drive after this incident and left car covered in road salt residue. service manager said that body shop told him not to wash it for 30 days due to new paint. body shop completely denies this and says can be washed immediately. Due to the inaccuracies of fact from Mr Bestler I have doubts about battery failure and labor charges and hold his service dept at fault for the subsequent problems. More

Always have been happy with sales and service at Maplewood Toyota. I have been going there since 1997 when I bought a 1998 Avalon and was very pleased with the experience. In 2007 I bought a 2008 Maplewood Toyota. I have been going there since 1997 when I bought a 1998 Avalon and was very pleased with the experience. In 2007 I bought a 2008 Avalon and again was very happy with the sales department and always with the service department. Every time I bring my care in for maintenance I am greeted by the friendly service staff and they answer any questions I may have. Work is done in a timely manner and they let you know if they notice anything that might need attention in the near future. I often recommend this dealership to anyone that may be looking to purchase a vehicle. Linda Nelson More

After a questionable first visit , this out fit made every effort to ensure that my truck was taken care of. I give these guys and gals two thumbs up. Thanks for the great work!! every effort to ensure that my truck was taken care of. I give these guys and gals two thumbs up. Thanks for the great work!! More

Can't get my truck washed b/c it has a topper. Have to unpack my truck to get oil change b/c lift is not powerful enough. unpack my truck to get oil change b/c lift is not powerful enough. More