Maplewood Toyota- Service Center

Service We only needed a key programmed, however, we did not make an appointment but the service was prompt. In addition, the car was returned to us washed! We only needed a key programmed, however, we did not make an appointment but the service was prompt. In addition, the car was returned to us washed! I had visited the parts department a few days earlier, and they answered my several questions thoroughly and suggested the products I should use. We just recently bought the Toyota but already know that Maplewood Toyota is where it will be serviced - friendly, helpful, prompt, and professional. More

Sales and service Overall service is good. However, there are gap between the Sale Department and Service Department. I purchased a new vehicle with add on accessories Overall service is good. However, there are gap between the Sale Department and Service Department. I purchased a new vehicle with add on accessories. It took multiple trips to get them done due to scheduling. More

Room for improvement Brought my 2012 camery in to have he rear window replaced. Made an appointment to drop it off before 9am. I dropped it off at 730Am. Wasn't ready unti Brought my 2012 camery in to have he rear window replaced. Made an appointment to drop it off before 9am. I dropped it off at 730Am. Wasn't ready until 4pm. When I went to pick it up the paperwork said they ran it through the car wash. But when I looked at the car, the window was really dusty on the outside, had fingerprints and smudges all over. I expected that the window would look brand new (because it was) but it looked like it had been in a warehouse for a year. I was a little disappointed. I ended up going to the gas station and washing it my self. And then when I picked up my key, the cashier lady was a bit grumpy. Everything got fixed, price was right, but the attention to detail was lacking. More

service & warranty enhancement. I brought my 2009 Toyota Camry Hybrid in for warranty enhancement , oil change, and tire rotation. The work was done ahead of the estimated time. I ha I brought my 2009 Toyota Camry Hybrid in for warranty enhancement , oil change, and tire rotation. The work was done ahead of the estimated time. I have always enjoyed coming to Maplewood Toyota because of the friendly employees and good service even tho I live 200 miles away. We have been coming to Maplewood Toyota since 2008 and have purchased 3 Toyotas ( from Kieth V.). More

Plan to wait..and wait..and then wait some more Brought my care in for a tire rotation, I was told it would be 2 1/2-3 hours. The friendly service man apologized and told me this was a very "busy ti Brought my care in for a tire rotation, I was told it would be 2 1/2-3 hours. The friendly service man apologized and told me this was a very "busy time of year". I owned a 2008 Toyota and swore I would not buy another Toyota only because of the service department. Well, I guess I forgot about the promise I made myself because I did buy another one in 2014. The sales staff promised me the service center had been improved- with a "express" service option, appointment scheduling available, etc. Nothing has improved and wait times are worse than ever. More

Oil Change/50k service/interior detailing and exterior wash I dropped my car off the evening before my appointment and I was able to get right in. The service rep said that he would be able to get started on my I dropped my car off the evening before my appointment and I was able to get right in. The service rep said that he would be able to get started on my car that night. He was also able to get the detail on my car done sooner than any appointments available. The process to get a rental for the day was very quick. When I returned to pick up my car, checking in my rental was quick and easy. The ladies and the customer service desk were excellent! Previous experiences were completely the opposite. I enjoyed working with the customer service ladies this time. The only complaint that I have is that my windows were not very clean. There are still streaks that are cloudy and there is something hard and crusty stuck on my drivers side window that I cannot get off. Otherwise this experience was great! More

Tom Westcott sold me a Venza in 2009. It has been a good relationship with Toyota and Tom. Last year while in a parking lot an unknown person sideswiped my vehicle. I decided who I wanted to repair it and T relationship with Toyota and Tom. Last year while in a parking lot an unknown person sideswiped my vehicle. I decided who I wanted to repair it and Tom arranged to follow me there and see that I got home. The same routine when it was time to pick up the repaired car. I would estimate that to be a little over 100 miles plus his time and his own car to see that I was well taken care of. A son was so impressed with my dealings with Toyota that he purchased a car through Mr. Westcott. He, Tom, and Toyota take good care of their customers. More