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1,626 Reviews of Maplewood Toyota- Service Center
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April 08, 2016
All ROCK-star service providers!! Brought my year-old Highlander in for service, drove in to heated service area, was greeted by a friendly service provider, & waited in an inviting sp Brought my year-old Highlander in for service, drove in to heated service area, was greeted by a friendly service provider, & waited in an inviting space. The service-provider came directly to me upon completion and walked me to the desk where I could pay. Great, friendly service with a smile there, as well. Paid, got keys, walked to spot #6, and drove away. Really, how much better can you get?! More
by lhv
Employees Worked With
Russ Bestler
April 08, 2016
Professional Service The 15,000 mile service I received on my 2015 Highlander was completed on time and correctly. The employees I came in contact with were very courteou The 15,000 mile service I received on my 2015 Highlander was completed on time and correctly. The employees I came in contact with were very courteous. More
by DJW69
Employees Worked With
Jon Port
April 08, 2016
5000 check It was great. Friendly staff, prompt service, periodic update on status of service, estimate on future needs, and comfortable waiting area. I was able It was great. Friendly staff, prompt service, periodic update on status of service, estimate on future needs, and comfortable waiting area. I was able to get some work done durinf my short wait. More
by Super
Employees Worked With
Ryan Dorsey, Russ Bestler
April 08, 2016
Wonderful dealership It's simple. Great service; great people; trustworthy; great product. That's been my experience there for as long as I've owned a Toyota. It's simple. Great service; great people; trustworthy; great product. That's been my experience there for as long as I've owned a Toyota. More
by someone not easily impressed
April 08, 2016
Always satisfied! The only thing that was an issue was that the service person forgot to put me on the transportation list. I waited in the lobby for 1.5 hours for a r The only thing that was an issue was that the service person forgot to put me on the transportation list. I waited in the lobby for 1.5 hours for a ride home. I have waited this long in the past, so didn't think it was unusual. More
by Barbara Stalsberg
April 08, 2016
My oil change on Toyota My appointment for an oil change was handled quickly and efficiently. Maplewood Toyota dealer did a complete check on my car down to the tires. My appointment for an oil change was handled quickly and efficiently. Maplewood Toyota dealer did a complete check on my car down to the tires. More
by grandmotherof 9
Employees Worked With
Do not recall the service people's names!
March 04, 2016
Service &prep airs over the last 11 years Very professional every time. A dealership you can really trust. Many times they could have overcharged me, they never did! Recently they spent two da Very professional every time. A dealership you can really trust. Many times they could have overcharged me, they never did! Recently they spent two days working out a very complex problem, and covered it in good faith. Not the cheapest, only the best! After using them for 11 years, they have become indispensable to me. Honest, fair, courteous they can't be beat! Thanks for being great friends. Lee Johnson More
by Ranlet67
Employees Worked With
Stu, Travis and other advisors, Russ Bestler
December 31, 2015
Fantastic We are impressed with everything at Maplewood Toyota. From the repair shop to everyone around the showroom. Very friendly land helpful We will return We are impressed with everything at Maplewood Toyota. From the repair shop to everyone around the showroom. Very friendly land helpful We will return again. More
by LadyDi
Employees Worked With
Mike in the service department, Todd Hubbard, Tim Ehlenz
September 30, 2015
Think Twice Purchased a new Prius in May and two weeks later the radio started to act up. ( It's a known issue for Toyota.) Three trips back and forth to the deal Purchased a new Prius in May and two weeks later the radio started to act up. ( It's a known issue for Toyota.) Three trips back and forth to the dealer and I finally had my radio fixed...or so I thought. After installing the new radio the tech never re-installed the navigation card so no GPS/Traffic/Weather. I was fed up so I called the service department. They wanted me to make yet another appointment for the car. I said NO, you can order the card and have it shipped to me. I had already wasted +10hrs of my time dealing with something that should have worked in the first place. The service writer agreed and said I would have it by next Tuesday. The following Wednesday guess what? No card. I called and was told I couldn't install the card myself and that I would need to make an appointment. I was upset but agreed to it. Received another call saying they ordered the wrong part but that I really wouldn't need to make an appointment and that I would have the card the following Tuesday....again Wednesday came and no card. I escalated the issue to Mark Swenson and Toyota Corporate. Finally received a gruff voicemail from the Service Manager saying they need to track down my old radio to retrieve the navigation card....finally received the card nearly four weeks after contacting Maplewood Toyota about the issue. So here's my issue. I was lied to by the Service Department on how they planned to fix my issue. I think they wanted to save some money by tracking the card down that they left in my defective radio unit. They also had no interest in compensating me for my time wasted in trying to get the radio fixed. And here's the consequence. 1. I write this review on their poor service. Let's face it, when you buy a new car the sales experience is just the beginning. You're really starting a relationship with the Service Department. 2. All of my service needs will be handled by another Toyota Dealer. My trust in them to do what is right has been broken. 3. I was going to pull the trigger on buying another new car this fall and I was going to replace it with another Prius with plans to buy it from Maplewood Toyota. Well let's just say that isn't going to happen. More
by Dissappoint Toyota
Employees Worked With
Mark Swenson
September 26, 2015
Poor service department - three strikes you're out 2010 Prius service has been poor at this dealership. Making an appointment for an oil change online the default is drop off meaning you're going to le 2010 Prius service has been poor at this dealership. Making an appointment for an oil change online the default is drop off meaning you're going to leave your car. Who drops their car off for a 30 minute oil change? Maybe a few but the majority expect this to be a quick service not a 2.5 hour wait. Also had issues with rear brake service. And a recall for a 2001 Tacoma. We will no longer use this dealership for our Toyota service. More
by gdkalligher
Employees Worked With
Service employee not wearing name tag
