Maplewood Toyota- Service Center

Think Twice Purchased a new Prius in May and two weeks later the radio started to act up. ( It's a known issue for Toyota.) Three trips back and forth to the deal Purchased a new Prius in May and two weeks later the radio started to act up. ( It's a known issue for Toyota.) Three trips back and forth to the dealer and I finally had my radio fixed...or so I thought. After installing the new radio the tech never re-installed the navigation card so no GPS/Traffic/Weather. I was fed up so I called the service department. They wanted me to make yet another appointment for the car. I said NO, you can order the card and have it shipped to me. I had already wasted +10hrs of my time dealing with something that should have worked in the first place. The service writer agreed and said I would have it by next Tuesday. The following Wednesday guess what? No card. I called and was told I couldn't install the card myself and that I would need to make an appointment. I was upset but agreed to it. Received another call saying they ordered the wrong part but that I really wouldn't need to make an appointment and that I would have the card the following Tuesday....again Wednesday came and no card. I escalated the issue to Mark Swenson and Toyota Corporate. Finally received a gruff voicemail from the Service Manager saying they need to track down my old radio to retrieve the navigation card....finally received the card nearly four weeks after contacting Maplewood Toyota about the issue. So here's my issue. I was lied to by the Service Department on how they planned to fix my issue. I think they wanted to save some money by tracking the card down that they left in my defective radio unit. They also had no interest in compensating me for my time wasted in trying to get the radio fixed. And here's the consequence. 1. I write this review on their poor service. Let's face it, when you buy a new car the sales experience is just the beginning. You're really starting a relationship with the Service Department. 2. All of my service needs will be handled by another Toyota Dealer. My trust in them to do what is right has been broken. 3. I was going to pull the trigger on buying another new car this fall and I was going to replace it with another Prius with plans to buy it from Maplewood Toyota. Well let's just say that isn't going to happen. More

Poor service department - three strikes you're out 2010 Prius service has been poor at this dealership. Making an appointment for an oil change online the default is drop off meaning you're going to le 2010 Prius service has been poor at this dealership. Making an appointment for an oil change online the default is drop off meaning you're going to leave your car. Who drops their car off for a 30 minute oil change? Maybe a few but the majority expect this to be a quick service not a 2.5 hour wait. Also had issues with rear brake service. And a recall for a 2001 Tacoma. We will no longer use this dealership for our Toyota service. More

Lost keys, check engine light after tire rotation? Brought my car in for simple tire rotation service. Waited for two hours, was told the tech lost my keys in another customers car. Was put in a rental Brought my car in for simple tire rotation service. Waited for two hours, was told the tech lost my keys in another customers car. Was put in a rental whilst they fumbled on the key situation. Got my keys back when the mystery man returned them after he found them in his car. Dealer says the guy is okay, but don't know who he is, that's a little unsetteling. Started the car, the radio was cranked way up to death metal, real nice touch Maplehood Toyota... Drove the car home, all of 3 miles. The next time the car was driven, the engine light came on and the dash was flashing S4, whatever that means. Still waiting for resolution on the matter. Was told that the gas cap was loose, and that was causing the codes. Toyota gave me free service for the first 25k to sell their service department - big swing and a miss. The service manager wouldn't even acknowledge how badly losing someone's keys was. More